Operational Computer Systems Analyst

Responsibilities The need to maintain our core Computer Science group is vital to provide the technical capabilities necessary to successfully execute NSA's mission. The increased complexity of supporting NSA's mission requires world class researchers, programmers, and developers who operate in teams in areas such as software engineering, information technology infrastructure, high performance computing, data science, architectures, computer security, and networking in order to design and develop advanced tools, techniques, and systems. Operational Computer Systems Analysts at the NSA play a vital role in providing computer support to achieve core NSA mission objectives by actively managing the functioning enterprise computer systems. As an Operational Computer Systems Analyst at NSA, responsibilities may include: planning and coordinating the installation, testing, operating, troubleshooting, and maintenance of hardware and software systems monitoring and maintaining computer system or network hardware or software applications applying and managing the software designed to update or fix problems with a computer program or its supporting data responding to customer requests for assistance, information, products or services resolving customer concerns, problems, and complaints Job Summary NSA is in search of Computer Science professionals to solve complex problems, test innovative approaches and research new solutions to storing, manipulating, and presenting information. We are looking for you to apply your computer science expertise to projects that seek to create new standards for the transformation of information. If you want to develop technologies and tools and be a part of cutting edge innovations; join our team of experts Help protect national security interests as part of the world's most advanced team of computer science professionals Qualifications The qualifications listed are the minimum acceptable to be considered for the position. Relevant experience must be in one or more of the following: systems administration, application administration, information technology support, or information technology management. ENTRY/DEVELOPMENTAL Entry is with a high school diploma or GED and either: (1) one year of relevant experience or (2) relevant certification (e.g., Microsoft Certified Solutions Expert, Red Hat Certified Engineer, CompTIA, A). FULL PERFORMANCE Entry is with a high school diploma or GED plus 4 years of relevant experience, or an Associate's degree plus 2 years of relevant experience. Degree must be in a Computer Science, Information Systems, Information Technology, or a related field. Technical/vocational or military training certificate in a computer-related field is an acceptable substitute for the Associate Degree. Relevant certification can substitute for 1 year of experience. SENIOR Entry is with a high school diploma or GED plus 6 years of relevant experience, or an Associate's degree plus 4 years of relevant experience, or a Bachelor's degree plus 2 years of relevant experience. Degree must be in a Computer Science, Information Systems, Information Technology, or a related field. Technical/vocational or military training certificate in a computer-related field is an acceptable substitute for the Associate Degree. Relevant certification can substitute for 1 year of experience. Competencies The ideal candidate is someone with a desire for experiential learning and strong problem-solving, analytic and interpersonal skills who is: willing to take the initiative innovative able to work effectively across several different functional areas in a collaborative environment able to communicate effectively (both orally and written) well-organized and able to handle multiple assignments Knowledge and experience in one or more of the following is desired: network administration system administration Windows, LINUX and/or UNIX virus detection and prevention scripting languages (e.g., Bash) Pay, Benefits, & Work Schedule Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $34,121 - $153,354 (Entry/Developmental, Full Performance, Senior) Salary range varies by location, work level, and relevant experience to the position. On the job training, internal NSA courses, and external training will be made available based on the need and experience of the selectee. Benefits: NSA offers excellent benefits to include relocation assistance, flexible work schedules, generous leave programs, paid personal fitness time, training and continuing education classes, health and life insurance, Federal Thrift Savings Plan (TSP), and a Federal retirement plan. Work Schedule: This is a full-time position, Monday - Friday, with basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible). How to apply Apply soonest, as job postings can close earlier than stated end dates due to changes in requirements. It is important to review and note the minimum qualifications, as only those applicants who meet the required qualifications will be contacted to continue the employment process. Please populate the resume tool to showcase any relevant work experience and education related to the position and answer any applicable screening questions. Information collected will be used to determine eligibility, and failure to provide accurate information may result in disqualification for this position. A confirmation email will be sent after submission of the first application and also after any future updates to submitted applications. Due to time sensitive communications regarding applications, please ensure your spam filters are configured to accept email from noreplyintelligencecareers.gov. For job vacancies that include stated testing requirements, also include the following: uwe.nsa.gov, nsa.gov, and pearson.com U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information https://www.intelligencecareers.gov/NSA/diversity-and-inclusion . DCIPS Disclaimer The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.