TELEPHONE OPERATOR- UPMC MERCY

2 weeks ago


PA United States UPMC Full time
**UPMC Mercy is hiring a Full-Time Telephone Operator to support our hospital**

Telecommunications is a 24/7 department and supports the entire hospital with paging, phone calls and on-call schedules. This position works rotating shifts and candidates must be available for all shifts.

Preferred candidates will have excellent customer service skills or previous office/telephone experience.

**Purpose:**

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

**Responsibilities:**

+ May train new operators.

+ May be required to do system data entry on request.

+ Provide service to multiple answering service clients utilizing individualized protocols.

+ Process appropriate emergency code or STAT page.

+ Initiate voice pages when required.

+ Provide Physician on call information to requesting individuals.

+ Use required phrasing at all times when answering telephone calls.

+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

+ Determine callers requirements (extension desired, information requested, etc.) and transfer call.

+ Provide status report on any page in progress to the individual requesting the page.

+ High school graduate or equivalent.

+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

+ Must be able to work all shifts, 7 days a week.

+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

**Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

  • Pittsburgh, PA 15222, USA, United States UPMC Full time

    UPMC Mercy is a 488-bed tertiary care hospital in the uptown district of Pittsburgh. The hospital has a rich history, from its beginning as the first permanent hospital in Pittsburgh and the first Mercy hospital in the world to its current role as a provider of faith-based care to its patient population, including the underserved in the Pittsburgh area. The...


  • Pittsburgh, PA 15201, USA, United States University of Pittsburgh Medical Center Full time

    UPMC Mercy is a 488-bed tertiary care hospital in the uptown district of Pittsburgh. The hospital has a rich history, from its beginning as the first permanent hospital in Pittsburgh and the first Mercy hospital in the world to its current role as a provider of faith-based care to its patient population, including the underserved in the Pittsburgh area. The...


  • Pittsburgh, PA 15222, USA, United States UPMC Full time

    Are you a healthcare professional interested in a career that provides plenty of opportunities for growth and development? If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!UPMC Mercy is looking for full-time Nursing Assistants and Patient...

  • NURSING ASSISTANT

    3 days ago


    , PA, United States UPMC Full time

    **UPMC St. Margaret is looking to hire a Full Time Nursing Assistant OR Patient Care Technician for our 5A Medical/Surgical Unit. The final candidate will work rotating days and nights with start times of 6:30am, 2:30pm, 6:30pm or 10pm. This position requires every other UPMC Holiday and 6 weekend shifts in a 6 week scheduling period. (Weekends are...

  • Nursing Assistant

    9 hours ago


    Pittsburgh, PA, United States UPMC Full time

    **UPMC St. Margaret is looking to hire a Nursing Assistant OR Patient Care Technician for our 5A Medical/Surgical Unit. The final candidate will work rotating days and nights with start times of 6:30am, 2:30pm, 6:30pm or 10pm. This position requires every other UPMC Holiday and 6 weekend shifts in a 6 week scheduling period. (Weekends are considered...


  • Mechanicsburg, PA, United States UPMC Full time

    **Purpose:** The Patient Care Technician provides routine patient care and supports the department services in accordance with established policies and procedures, and may be directed by the nurse or physician to assure that the highest degree of quality patient care can be maintained at all times. Must routinely perform the UPMC nursing core nursing...


  • , PA, United States UPMC Full time

    UPMC St. Margaret is currently hiring a Full-Time Senior Professional Staff Nurse to support the Operating Room at our Aspinwall, PA location.Eligible Registered Nurses with 2 or more years of experience will be offered a sign-on bonus of $15,000 for a 2-year work commitment!UPMC is dedicated to providing each patient with the right care, in the right way,...


  • Pittsburgh, PA, United States UPMC Full time

    UPMC St. Margaret is currently hiring a Full-Time Senior Professional Staff Nurse to support the Operating Room at our Aspinwall, PA location. Eligible Registered Nurses with 2 or more years of experience will be offered a sign-on bonus of $15,000 for a 2-year work commitment! UPMC is dedicated to providing each patient with the right care, in the right...


  • , PA, United States UPMC Full time

    Join Our Community!ANCC Magnet Recognized UPMC Passavant is currently hiring a Full-Time & Part-Time Sr. Professional Staff Nurse to support the Operating Room at the McCandless Location. Title and salary will be based upon education and experience.Shift Details:+ Monday-Friday daylight/evening position+ Main hours of operation between 6:30AM-10:30PM.+...


  • Mechanicsburg, PA, USA, United States UPMC Full time

    **Purpose:**The Patient Care Technician provides routine patient care and supports the department services in accordance with established policies and procedures, and may be directed by the nurse or physician to assure that the highest degree of quality patient care can be maintained at all times. Must routinely perform the UPMC nursing core nursing...


  • Pittsburgh, PA, United States UPMC Full time

    Join Our Community! ANCC Magnet Recognized UPMC Passavant is currently hiring a Full-Time & Part-Time Sr. Professional Staff Nurse to support the Operating Room at the McCandless Location. Title and salary will be based upon education and experience. Shift Details: + Monday-Friday daylight/evening position + Main hours of operation between...


  • Williamsport, PA, United States UPMC Full time

    UPMC Williamsport is seeking **full-time and casual** EMTs. This exciting opportunity offers rotating shifts and includes participation in a weekend and holiday rotation. Scheduling flexibility is strongly desired. UPMC offers a premier benefits package, designed to care for your total well-being - physically, emotionally, and financially - paired with...


  • Pittsburgh, PA 15222, USA, United States UPMC Full time

    **Join Our Community!****ANCC Magnet designated UPMC Passavant is currently hiring a Full-Time Surgical Technologist to support our Operating Room at the McCandless location. The OR at Passavant is an exciting and fast paced environment where learning never stops! Title and salary will be determined based upon education and patient care experience.****We are...


  • Hanover, PA, United States UPMC Full time

    **_Title and starting pay rate of this position may vary based on years of experience._** **Responsibilities:** + Suggests and supports changes within the department. Assumes responsibility for assignment and views problems as challenges. Demonstrates awareness of behavior on the efficient functioning of the department. Supports department-based projects...


  • Pittsburgh, PA, United States UPMC Full time

    **UPMC is hiring full-time Patient Care Technicians to support the Psychiatric Emergency Services (PES) at Western Psychiatric Hospital.** Western Psychiatric Hospital's Psychiatric Emergency Service (PES) is a Psychiatric emergency room that sees over 13,000 patients annually. It is the pulse of the hospital and a busy hub where patients from all over...


  • Pittsburgh, PA, United States UPMC Full time

    **The 6A Surgical Unit at UPMC St. Margaret is currently looking to hire a Patient Care Technician!** Patient Care Technicians (PCTs) are vital partners in the patient care provided at UPMC. They work on patient care units and perform a variety of important basic and advanced skills. They work closely and continuously with patients, partnering with nurses...


  • Carlisle, PA 17013, USA, United States UPMC Full time

    **Professional Staff Nurse (RN) - Float Pool***10% Float Pool differential included*Are you a Registered Nurse (RN) looking for an opportunity to gain a variety of clinical experience by floating between units?**UPMC Carlisle is looking for a Professional Staff Nurse (RN) for their Float Pool!**This role will involve floating between **3 inpatient units** ...


  • Pittsburgh, PA, United States UPMC Full time

    Currently offering a generous Sign-On Bonus of $15,000 for nurses with over 1 year of experience for a 2-year work commitment! UPMC Shadyside is hiring a full-time Professional Staff Nurse to join their OR team! In this role, you will work 2 8-hour shifts and 2 12-hour shifts per week with occasional weekends, holidays, and on-call on a rotating...


  • Erie, PA, United States UPMC Full time

    **UPMC Hamot is looking for a part-time Patient Care Technician to join the team on 8 South Neurology!** **If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!** 8 South is a 20-bed unit who cares for adult and geriatric neurological or...


  • Pittsburgh, PA, United States UPMC Full time

    UPMC Western Psychiatric Hospital is hiring both regular and limited part-time Patient Care Technicians (BH Fellow) to support various units within our Oakland, PA location. Millions of Americans face the reality of living with a mental illness. This is nearly one in five adults. Are you searching for the opportunity to make an impact on these individuals?...