Auto Physical Damage Field Appraiser

Found in: Careerbuilder One Red US C2 - 2 weeks ago

Pittsburgh PA United States The General Full time

You will support the Claims Organization's goal of delivering quality service, internally and externally, leaving people with a positive seamless claims experience. We are seeking an experienced appraiser who can work on moderately complex physical damage claims that require on-site inspections or face-to-face contact. You will also handle some situational claim adjuster duties. You will conduct training and reinspection of new independent appraisers and network repair facilities.
Prefer experience with insurance and in body shops.
You will work in the field and handle moderately complex auto physical damage claims typically within 1-2 hours of the greater Pittsburg, PA metro area. A company fleet vehicle is provided with the position.
Prepare and submit appraisals utilizing estimating software indicating costs for parts, materials and labor necessary to restore vehicles to pre-damaged condition
Provide claims personnel with advice on vehicle repair, parts costs, garage knowledge, total loss determination, and when specific damage may be related to a accident
Provide a clear explanation of estimates to the customer, answer customer questions and processes claim payments
Identify industry approved equipment needed to complete repairs
Investigate cause and origin of claims by contacting the appropriate parties
Negotiate repair prices and techniques with repair facilities and customers, which may include the use of aftermarket parts, salvage parts, repair versus replacement, and betterment
Utilize electronic claim system to document actions throughout the life of the claim
Manage individual claim inventory to ensure productivity goals are achieved
Recognize and have a broad understanding of state-specific differences in policies, contract coverages and claim history coverages; Identify state-specific legislation and legal precedent based on prior legal cases for assigned geographical area
1+ years of experience with Microsoft Office required (Word, Windows, and Excel)
~ Basic understanding of and the ability to interpret automobile policies, including applicable endorsements
~ Obtain state specific property casualty claims licensing--we will provide training.
Travel Requirements
Visit areas that have a higher hazard than a typical office (customer homes, tow yards, shops).
Low/high temperatures, outdoor elements (precipitation and wind).
You will be in a full time hybrid and must be located in the greater Pittsburgh, PA metro area. On occasion you may be asked to travel to shops, tow yards, homes, etc. and an office location for in person engagement activities such as team meetings, training and culture events.
#Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. We're looking for the best talent to help The General® to bring quality insurance to people who need it the most.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). Interns and contingent workers are not eligible for American Family Insurance Group benefits.

It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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