CANCER CARE LIAISON
3 weeks ago
Duties include but are not limited to:
+ Answering the phone,
+ Documenting appropriate correspondence in patient's EMR,
+ Compiling information to ensure accurate records,
+ Conveying clinical information on behalf of the provider only when directed to do so by provider,
+ Forwarding prescription orders or refills to the staff, as ordered and approved by the provider,
+ Managing clinic phone calls and prioritization of patient messaging through In Basket Messaging,
+ Processing incoming referrals of patients to the appropriate specialist for diagnosis or treatment
+ Monitoring incoming faxes and route to the appropriate staff for completion,
+ Assisting with completion of patient requested paperwork (i.e. FMLA, work release letters),
+ Serving as a patient advocate and assist patients in navigation along the care continuum with the goal of facilitating effective quality care and timeliness, resulting in improved patient satisfaction and outcomes,
+ Monitoring environment for compliance with continual accreditation readiness.
EDUCATION: High school graduate, HiSET or GED equivalent preferred.
LICENSE/CERTIFICATION/REGISTRY: Current American Heart Association BLS certification required.
KNOWLEDGE/EXPERIENCE: 1-2 years of Hospital Admissions or physician's office experience preferred or at minimum 1 year professional work experience required. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Knowledge of Medical terminology preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner. Impeccable personal honesty, integrity and confidentiality are essential.
Aptitudes: Demonstrated ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers. Demonstrated ability of interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations. Demonstrated ability to receive feedback and ability to adapt to a changing environment, which requires flexibility in scheduling and department assignments.
7904.1001
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