PATIENT ADVOCATE
4 weeks ago
Full-time
Description
General Summary: Responsible for financial counseling, monitoring payments and collection of delinquent patient accounts.
Essential Job Functions:
- Responsible for reviewing all schedules and surgeries to determine out of pocket cost to patient.
- Collect deposits of established payment arrangements.
- Evaluates patient financial status and establishes budget payment plans.
- Monitors private-pay patient accounts for delinquent payments and determines course of action.
- Reviews delinquent accounts and contacts patients.
- Contacts lawyers involved in third -party litigation.
- Educates patient regarding assistance they may be eligible for.
- Follow HIPAA guidelines.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Performs other duties that may be necessary or in the best interest of the practice.
Requirements
Education/Experience: High school diploma. Minimum two years of college, medical office financial counseling or collections experience.
Other Requirements: Schedules will change as department needs change, including overtime and weekends.
Performance Requirements:
Knowledge:
- Knowledge of medical billing/collection practices.
- Knowledge of insurance filing and payment posting techniques.
- Knowledge of basic medical coding and third-party operating procedures and practices.
- Knowledge of collection methods and legal and regulatory government provisions regarding collection of accounts.
- Knowledge of electronic health records and practice management systems.
Skills:
- Skill in establishing and maintaining effective internal and external working relationships.
- Detail oriented.
- Excellent adaptability skills.
- Excellent communication, organizational and multi-tasking skills.
- Basic math skills.
Abilities:
- Ability to analyze situations and respond appropriately.
Equipment Operated: Standard office equipment.
Work Environment: Office environment.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day in front of a compute. Fast paced and high productivity environment.
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