Member Experience Specialist

4 weeks ago

Roy UT United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Member Experience Specialist (MES)

FLSA STATUS:      Hourly

COMPENSATION: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

 

JOIN OUR TEAM

 

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

BENEFITS

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.

  • 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
  • 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and work with a passionate, fun, and united team

We are proud to be a 'Great Place to Work' certified company

PURPOSE

 

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

 

DELIVERABLES

 

Operational Responsibilities:

Commitment to Delivering a Fun and Meaningful Guest and Member Experience:

  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Greet guests and members with a smile, eye contact, and courteous tone.
  • Be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.

Upholds VASA Operational Standards:

  • Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

  • Member Experience Specialist

    1 week ago

    Chicago, IL, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS:      Hourly COMPENSATION: Base rate of $14.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!   Full-time and Part-time positions available!   JOIN OUR TEAM   At VASA Fitness, we want to create an uplifting experience for...

  • Member Support Specialist

    4 weeks ago

    Springville, UT, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS:      Hourly COMPENSATION: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!   JOIN OUR TEAM   At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and...

  • MEMBER SPECIALIST PT

    2 weeks ago

    , MT, United States Walmart Full time

    What you'll do... Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages. Provides member Member Specialist, Specialist, Member Service, Benefits, Business Partner

  • Member Assistant Specialist

    6 days ago

    Greensburg, PA, United States SeniorLIFE of PA Full time

    *Member Assistant Specialist**Greensburg, PA**Full Time: Monday-Friday 8AM-4:30PM*Senior LIFE is currently seeking a Member Assistant Specialist to fill a full time, permanent, position at Senior LIFE.*Benefits of the Member Assistant Specialist:** Monday - Friday, Daylight Schedule* Competitive Pay* Comprehensive Benefits Package* 401k* Paid Time Off* Paid...

  • Member Support Specialist

    1 month ago

    Lafayette, IN, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES) FLSA STATUS:      Hourly COMPENSATION: Base rate of $11.60 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!   JOIN OUR TEAM   At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and...

  • Outbound Campaign Specialist

    5 days ago

    Sandy, UT, United States apree health Full time

    Outbound Campaign Specialist apree health is hiring full-time Outbound Calling Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer...

  • Employee Experience Specialist

    4 weeks ago

    United, United States HRT Solutions Full time

    Job DescriptionJob DescriptionEmployee Experience SpecialistSummary: Are you ready to rise to the challenge of climate change with the team that will deliver?Form Energy is a U.S. technology and manufacturing company that is developing and commercializing pioneering energy storage technologies to enable the electric grid to run on 100% renewable energy,...

  • Digital Member Identity Intelligence Analyst

    1 month ago

    Roy, Utah, United States America First Credit Union Full time

    Overview: This position is responsible for leveraging risk decisioning in the authentication channel and managing the case management portion of the Adaptive Authentication risk engine. Other additional risk engine layers inserted into the authentication path will also be managed by the Identity Analytics and Intelligence Analyst. The position will take...

  • Outbound Campaign Specialist

    2 weeks ago

    Sandy, UT, United States apree health Full time

    Outbound Campaign Specialistapree health is hiring full-time Outbound Calling Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer...

  • Customer Experience Technical Specialist

    2 weeks ago

    Auburn Hills, MI, United States Whisker Full time

    Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that...

  • Sleep Experience Specialist

    4 days ago

    Naples, FL, United States Hire With Ease Full time

    Are you a driven and enthusiastic individual looking to join a top-tier luxury retail team with a passion for career advancement opportunities?The Luxury Bed Collection is currently in search of a dynamic and seasoned Luxury Sales Professional (Sleep Experience Specialist) to become a valuable member of our team in Naples, Florida.Who We Are:At The Luxury...

  • Member Specialist PT

    1 day ago

    Wentzville, MO, United States Wal-Mart Full time

    Position Summary... What you'll do... Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages. Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member...

  • EMT & Safety Specialist - Grave Shift

    1 day ago

    Clearfield, UT, United States Lifetime Products, Inc. Full time

    Lifetime Products Inc., is seeking an EMT/ Safety Specialist to join our team on the Grave shift. Starting pay: $19.50/hr + $3.00 shift differential (must have current EMT Certification) Candidates will be responsible for consulting with all levels of supervision in order to assist with establishing and maintaining the highest degree of safety possible for...

  • Outbound Campaign Specialist

    1 week ago

    Sandy, UT, United States apree health Full time

    Outbound Campaign Specialist apree health is hiring full-time Outbound Calling Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer...

  • PATIENT SUPPORT SPECIALIST

    1 week ago

    , UT, United States Serenity Healthcare Full time

    Patient Support SpecialistDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Patient Support Specialist for our Layton, UT office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience through empathy and sensitivity. The...

  • Positive Support Specialist with Hiring Bonus

    1 day ago

    Le Roy, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and reward employees. Consider joining us! As a Positive Support Specialist, you will work with...

  • Behavioral Specialist PT

    4 days ago

    American Fork, UT, United States Wasatch Behavioral Health Full time

    Are you passionate about making a difference in the lives of individuals facing behavioral health challenges? Join us at Wasatch Behavioral Health as a Part-Time Behavioral Specialist with our Vantage Point North program in American Fork, Utah. As part of our dynamic team, you will have the opportunity to work onsite at our facility, providing hands-on...

  • Behavioral Specialist PT

    2 days ago

    Provo, UT, United States Wasatch Behavioral Health Full time

    Exciting opportunity at Wasatch Behavioral Health for a Part-Time Behavioral Specialist position at our Vantage Point Program in Provo, Utah. Join us onsite as we make a difference in people's lives through behavioral health interventions. This role offers a chance to directly impact individuals in need, using your skills to guide and support them in their...

  • Straight Truck Driver

    1 day ago

    Salt Lake City, UT, United States J.B. Hunt Transport Services, Inc. Full time

    Enjoy variety in your daily work as an installation specialist at J. B. Hunt. Straight Truck Driver SALT LAKE CITY, UT Dedicated Paid training for home deliveries; no experience necessary! Average yearly gross $43,000 Pre-Qualify. Submit. Edit // Driver, Truck Driver, Specialist, Delivery

  • Authorization Specialist- RN/LPN/ Medical Experience

    4 days ago

    Athens, GA, United States Remain At Home Health Care Full time

    Job DescriptionRecertification Authorization Specialist Job DescriptionThe Recert Authorization Specialist is responsible for recertification of home health benefits and ensuring quality patient care via development and evaluation of individual patient care plans in the home setting. The Recert Authorization Specialist ensures continuity of client care and...