BILINGUAL PATIENT APT SERVICE SPECIALIST

3 weeks ago

Cullman AL USA, United States CULLMAN REGIONAL Full time
Job Details

Job Location
Cullman Regional Medical Center - Cullman, AL

Position Type
Full Time

Job Shift
Day

Bilingual Patient Appointment Service Specialist

Bilingual Patient Appointment Service Specialist
Cullman Regional Medical Group is looking for a Patient Appointment Service Specialist to work in our Call Center taking incoming calls for our Primary Care and Specialty Teams. We are looking for someone who would like the fast-paced environment and friendly co-workers.

Responsibilities:
  • The Patient Appointment Service Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multi-specialty medical practice.
  • This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility.
  • Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, allied health staff and family members. Appropriate interpretation and application of CRMC policies regarding scheduling criteria and medical need are essential.
  • To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professional's 85 percent of the day, with the ability to service inquiries without consultation.
  • This requires working with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patients related activities including electronic communication, is critical.

Qualifications

Qualifications:

High school diploma/GED is required

The ability to speak and write in English and Spanish is required

2 years' customer service experience in an environment requiring multi-tasking, such as a call center, physician's office, appointment scheduler or retail/ service industry; or associate degree is preferred

Additional Skills/Abilities
  • Completion of Medical Terminology course preferred or working in a medical field preferred.
  • Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands.
  • Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through.
  • A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required.
  • Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.

  • Retail Service Specialist>

    5 days ago

    Cullman, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 917 Second Avenue Nw [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a...

  • Retail Customer Service Specialist

    2 weeks ago

    Cullman, United States DICK'S SPORTING GOODS INC Full time

    At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a...

  • Member Support Specialist

    3 weeks ago

    Cullman, United States Complete Health Full time

    Job DescriptionSchedule: Monday - Friday Pay: $22.00 - $24.00/hrSUMMARY OF JOB DUTIES: The Member Support Specialist (MSS) directly engages and assists the Member Support Representative (MSR) within the assigned center(s). The MSS role will act as an extension of the MSR internally and externally when necessary. ESSENTIAL JOB FUNCTIONS:Identifies internal...

  • Human Resources Shared Services Specialist

    5 days ago

    Cullman, United States Reliance Worldwide Corporation Full time

    Reliance Worldwide CorporationPosition: Human Resources Shared Services SpecialistReports to: Human Resources Shared Services ManagerPlumbing Matters. We make it better. RWC is a market leader and manufacturer of water solutions for residential, commercial, and industrial applications. RWC’s portfolio of brands includes industry-leading brands: SharkBite®...

  • Human Resources Shared Services Specialist

    4 days ago

    Cullman, United States Reliance Worldwide Corporation Full time

    Reliance Worldwide CorporationPosition: Human Resources Shared Services SpecialistReports to: Human Resources Shared Services ManagerPlumbing Matters. We make it better. RWC is a market leader and manufacturer of water solutions for residential, commercial, and industrial applications. RWC’s portfolio of brands includes industry-leading brands: SharkBite®...

  • Patient Access Representative

    1 month ago

    Cullman, United States Cullman Regional Full time

    Job DetailsJob LocationCullman Regional Medical Center - Cullman, ALPosition TypeFull TimeJob ShiftDayDescriptionPatient Access RepSummary:Data collection and accurate input into the hospital registration systemObtains signatures on all appropriate forms and issues all required notices to the patient or appropriate family member.Verifies insurance,...

  • Patient Access Representative

    4 weeks ago

    Cullman, United States Cullman Regional Full time

    Job DetailsJob Location Cullman Regional Medical Center - Cullman, AL Position Type Full Time Job Shift Day Description Patient Access Rep Summary: Data collection and accurate input into the hospital registration system Obtains signatures on all appropriate forms and issues all required notices to the patient or appropriate family member. Verifies...

  • Adult Residential Peer Support Specialist

    2 weeks ago

    Cullman, United States WellStone Full time

    ** Adult Residential Peer Support Specialist** **Job Category****:** Peer Support **Requisition Number****:** ADULT01380 Showing 1 location **Job Details** **Description** WellStone is North Alabamas most comprehensive behavioral healthcare provider serving over 13,000 persons a year in Huntsville, Cullman and Decatur. We are a non-profit community...

  • Marketing Specialist

    3 weeks ago

    Cullman, United States Webb Wheel Full time

    Webb Wheel Products, Inc. Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. The Marketing Specialist is responsible for...

  • PST Specialist

    5 days ago

    Cullman, United States LabCorp Full time

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomist to work in a...

  • Payroll & Benefits Specialist

    1 month ago

    Cullman, United States Building Industry Partners Full time

    Job DescriptionJob DescriptionBuilding Industry Partners portfolio, Southeast Building Supply Interests, is seeking a talented Payroll and Benefits Specialist to join their team and work closely with the Director of HR.The Payroll & Benefits Specialist administers the activities relating to the company payroll, benefits, and HRIS processing, including...

  • Dermatologist Specialist Veterinarian Job, Cleveland, Ohio, USA

    1 day ago

    Cleveland, AL, United States The Vet Service Full time

    Job Description: Our Client, a renowned 24-hour speciality practice in the Cleveland area, is seeking a board-certified or board-eligible Dermatologist to join their esteemed team of specialists. With over 25 years of dedication to the veterinary community, they offer a state-of-the-art facility and a supportive, drama-free environment for clinicians to...

  • Bilingual Automotive Sales Associate

    3 weeks ago

    Montgomery, AL, United States Son's Automotive Group Full time

    SONS CDJR in Montgomery is looking for a Bilingual Sales Associate for our sales and internet department. We treat each customer's needs with concern and have a loyal customer base. We are only looking for experienced dealer-level applicants. SONS CDJR in Montgomery has achieved tremendous growth over the past few years. If you are ready to make a...

  • Full Time | Customer Service Representative

    2 weeks ago

    Cullman, United States Sequence Health Full time

    Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow. We believe you...

  • Urgently Hiring a Bilingual Sales Associate

    3 weeks ago

    Montgomery, AL, United States Son's Automotive Group Full time

    SONS CDJR in Montgomery is looking for a Bilingual Sales Associate for our sales and internet department. We treat each customer's needs with concern and have a loyal customer base. We are only looking for experienced dealer-level applicants. SONS CDJR in Montgomery has achieved tremendous growth over the past few years. If you are ready to make a positive...

  • LPN Ambulatory Care

    2 weeks ago

    Cullman, AL, United States Affinity Hospice Full time

    Affinity Hospice is actively looking for a Licensed Practical Nurse who is passionate about giving exceptional care to our hospice patients. We are one of the fastest growing, privately held hospice organizations in the country. We are passionate about patient and family care. We believe the care we provide truly matters. Health and Dental Insurance ...

  • Licensed Practical Nurse

    2 weeks ago

    Cullman, AL, United States Affinity Hospice Full time

    Overview: LPN - LICENSED PRACTICAL NURSE Affinity Hospice is actively looking for a Licensed Practical Nurse who is passionate about giving exceptional care to our hospice patients. We are one of the fastest growing, privately held hospice organizations in the country. We are passionate about patient and family care. We believe the care we provide truly...

  • Full-Time Dentist

    5 days ago

    Cullman, AL, United States Aspen Dental Full time

    This opening is a lead dentist role, Managing Clinical Director. $20000 Sign-On Bonus, $7500 Relocation Offering, $100000 Student Loan Reimbursement, High Patient Demand, and Implant Training is Available. At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service...

  • Automotive Sales Professional

    3 days ago

    Cullman, United States Tony Serra Nissan of Cullman Full time

    Job DescriptionJob DescriptionJob Summary: The Automotive Sales Associate/ Product Specialist is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and supported through the car-purchasing process.About Us: The most effective job descriptions use this section to show why...

  • PATIENT SERVICES REP

    3 weeks ago

    US-130, Collingswood, NJ, USA Cooper University Health Care Full time

    About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...