Team Lead, Loan Ops

3 weeks ago


Chicago IL, United States Northern Trust Full time

Has day-to-day management responsibilities for a small team. Responsible for the assignment of work to the Loan Ops team which services mortgage loans, commercial loans for clients across Northern Trust. Responsible for exception/ escalation management received via workflows and other sources. Carries out complex activities with significant financial, client, and/or internal business impact. Able to facilitate discussions and reach decisions. Conducts performance management and career development processes. 1. Responsible for providing day to day assistance to Loan Ops team with regard to training and problem solving2. Briefs staff on a regular basis on issues relating to the work carried out by the team3. Provides technical input to systems enhancements and manages systems testing4. Ensures business continuity plans for the team are reviewed and ready to implement 5. Responsible for exception/escalation management received via workflows and other sources 6. Supports the team manager in ensuring operational efficiency7. Carries out complex activities with significant financial, client, and/or internal business impact8. May have direct interaction with committees and/or Senior Management9. More technically sound in area of expertise and has broader knowledge of other areas10. Able to facilitate discussions and reach decisions11. Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work12. Conducts performance management and career development processes, and staffing and disciplinary actions13. Provides input and support to budget management processA College or University degree and/or some relevant work experience is preferred. Related Industry qualification (e.g. ACCA) / or studying towards, is preferred Excellent oral and written communication skills are requiredKnowledge of the banking industry and related procedures is requiredAnalytical and problem solving skills are required Facilitation, negotiation and influencing skills are requiredWorking experience and knowledge of risk management and mitigation is requiredLeadership and organizational skills are needed to prioritize assignments and provide feedback to staff.Additional Information



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