EMT Dispatcher

2 weeks ago

Dedham MA United States Hebrew Senior Life Full time

Overview

Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be. At Hebrew SeniorLife, that's uniquely possible. Because here we're supported to always keep growing. And as we do, so does our collective impact.

Our benefits include:

* Excellent medical and dental benefits, available on your first day for positions over 24 hours/week
* A 403b retirement plan open to all employees, including per diems
* Generous paid time off
* On-site health and wellness programming
* Tuition reimbursement and scholarships
* An employee recognition program

Responsibilities

* Emergency Call Management
* Receive emergency calls from individuals in need of medical assistance
* Remain calm and composed while gathering essential information from callers
* Determine the nature and severity of hte medical emergency to prioritize responses


* Dispatch Coordination
* Use computer-aided systems (MaxtrixCare, Meditech, Ciscor OnceSource, RoamAlert, Premysys, exacqVision CCTV, iTrak logging system) to effectively assign staff to emergency and support calls
* Evaluate available resources, such as the closest available officer to optimize response times
* Coordinate multiple emergency calls simultaneously, prioritizing critical situations


* Communication
* Relay critical information to EMTs, paramedics, and other first responders via phone & radio
* Keep emergency personnel updated about the situation as it evolves
* Offer medical guidance and support to callers until EMS units arrive


* Resource Management
* Maintain accurate records of emergency calls, responses, and outcomes
* Collaborate with other emergency services and agencies to coordinate responses during major incidents


* Decision-Making
* Make quick and effective decisions to deploy appropriate resources based on the severity and type of emergency
* Prioritize calls and allocate resources based on the level of urgency


* Customer Service
* Demonstrate empathy and professionalism when dealing with distressed callers
* Provide reassurance and clear instructinos to those in need until EMS arrives


* Training and Compliance
* Stay up-to-date with protocols, procedures, and relevant READ FILE guidelines


* Problem Solving
* Handle unexpected situations and adapt to changing circumstances during emergencies



Required Qualifications

* Must exhibit and foster outstanding customer service skills at all times
* Must operate as a team player at all times
* Must possess a valid motor vehicle operator's license
* First Responder certification required
* Computer literacy required; experience with databases, Windows, Word, Excel, and databases
* Must be professional, proactive, collaborative, conscientious and results-oriented individual. Must have an optimistic and positive demeanor, excellent oral and written communication skills, good intuition and able to adapt to changing priorities and display good, sound judgment with a sense of humor

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