PATIENT ACCESS SPECIALIST

4 weeks ago

Emmett ID USA, United States Valor Health Full time
Patient Access Specialist - Part Time - Full Time

Emmett, ID (http://maps.google.com/maps?q=Emmett+ID+83617)

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Job Type

Full-time, Part-time

Description

Valor Health

Position Description

Position Title: Patient Access Specialist

Department: Business Office/Clinics

Level I Supervisor's Title: Revenue Cycle Manager/Clinic Managers

Level I - General Front Desk, Clinic or Hospital

A. Position Summary:Responsible for registering patients efficiently and accurately, greeting patients and visitors in person or by phone, and verifying insurance eligibility.

B. Principle Functions and Responsibilities:

+ Registers all patients for both acute and ambulatory settings.

+ Coordinates night quick admit registration from hardcopy form to permanent computer records.

+ Monitors patient census and notifies appropriate Department Manager of admission status.

+ Pre-registers any necessary patient accounts and maintains those preregister accounts by completing them after patient arrives or is discharged.

+ Responsible for scanning all patient registration forms into electronic medical record system.

+ Maintains standing orders for Laboratory patients.

+ Receives notification of patient discharges from nursing station and enters discharges into computer.

+ Collects and processes copays, deductibles, and co-insurance payments from patients via in-person or over the phone.

+ Processes incoming mail and distributes to appropriate departments. For payments received via mail, logs patient account numbers on checks, and places remittance slips in the daily folder.

+ Responsible for scanning patient insurance remits into appropriate file folders.

+ Responsible for occasional duties of monitoring and organizing incoming faxes and print jobs related to the hospital-wide copy and fax machines.

+ Maintains positive and effective relations with co-workers, other departments, patients, and visitors.

+ Generates estimates of procedures/services/visits for patients.

+ Attends meetings and completes assigned trainings as required.

+ On occasion, may be required to work holidays, overtime, night or weekend shifts.

+ Required to cross-train in all registration areas and will rotate to work a shift in each area at least once per quarter.

+ Answers multi-line phones and/or serves as switchboard operator for all incoming calls; transfers to appropriate areas, when necessary.

+ Validates prior authorization information from external providers.

+ Notifies appropriate staff/department of patient arrival for STAT procedures or exams.

+ Calls patients for appointment reminders for upcoming appointments (typically, next day appointments).

+ Schedules patients according to provider scheduling preferences.

+ May occasionally assist with registration audits and corrections.

+ Performs other duties as assigned or requested.

C. Position Qualifications:

+ Minimum Education: High school diploma or equivalent.

+ Minimum Experience and Skills: Prior experience in a hospital business office or admitting office.

+ Demonstrated proficiency in terms of computer-based word processing, spread sheet and database management.

+ Ability to operate a hospital-wide telephone switchboard. Data entry and customer service experience a plus.

+ Certification, Registration or Licensure: None required

Requirements

Physical Requirements (level I & II):

A. Sitting and working at a computer, walking,

B. Lifting, reaching, hand eye coordination, speaking.

C. Must be able to read, write, and speak English clearly.

Working Conditions (level I & II):

A. Primarily works in an office setting.

B. Potential exposure to patient elements in general.

C. Blood Borne Pathogens - potential exposure to blood, body fluids or tissues.

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