NORTHERN VALLEY EYE CARE
3 weeks ago
GENERAL FUNCTION
This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES AND RESPONSIBILITIES
Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
Explores the needs and priorities of patients and links to practice offerings, including eye exam.
Attentive to details, asks clarifying questions, and consults with Optician as needed.
Demonstrates superior product knowledge; accurately describes the features and benefits of all products using the appropriate tools.
Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions.
Possesses the ability to multi-task and demonstrates the ability to prioritize and manage time with competing priorities.
Custom fits glasses and precisely places prescription in lenses.
Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the patient.
Strives to achieve exceptional results on goals and competencies.
Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, following operational processes and standards.
Presents, celebrates and educates at product pick-up.
Takes pride in the appearance of the practice and shows initiative to keep displays and inventory clean, attractive, and organized. Secures all company assets under one's control.
Informs management of potential safety opportunities.
Adhere to attendance and daily time keeping requirements.
Adhere to all company policies and procedures.
Sell on your feet 80%-100% of the time.
Consistently maintains proper dress code.
Perform other duties as assigned by Practice Manager or as business needs.
BASIC QUALIFICATIONS
High School graduate or equivalent
Strong customer service skills
Strong basic math skills
Effective selling skills
Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
Embraces new technology and change
Strong communicator and listener
PREFERRED QUALIFICATIONS
Eyecare experience
Sales experience
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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