GLOBAL SERVICES PATIENT CARE COORDINATOR II

3 weeks ago

Washington DC USA, United States Children's National Hospital Full time
The Patient Care Coordinator, Global Services (PCC) is responsible for providing high-level care coordination to international patients and families, referring sponsors, and internal clients. This role is responsible for providing efficient, individualized services to Global Services patients seeking and receiving medical care or remote second-opinion services at Children's National. The PCC follows international patients from inquiry to repatriation, enhancing accessibility to healthcare services, ensuring care continuity, offering comprehensive support, and delivering exceptional customer service.

The PCC is the main point of contact for families, addressing their needs and inquiries with utmost care and empathy. This role collaborates closely with hospital teams to ensure seamless coordination of all aspects of the patient and family's treatment journey, whether inpatient or outpatient. This includes coordinating hospital admissions, outpatient appointments, and procedures, as well as facilitating communication with payers and sponsors. The PCC responds to patient payors' requests, triages miscellaneous inquiries to the appropriate teams, and prioritizes work effectively to meet deadlines. Managing and maintaining data in various systems to track efforts and support international patient services are also part of the PCC responsibilities.

Fluency in English and one or more languages is a requirement for this role. Candidates are required to undergo an oral and written language proficiency assessment in English, as well as, the specified language prior to finalizing the hiring process.

Qualifications:
Minimum Education
Bachelor's Degree (Required)

Minimum Work Experience
3 years related and progressive coordination experience (Required)
2 years customer service experience (Required)
1 year experience in healthcare setting (Preferred)

Required Skills/Knowledge
Fluency in English and one or more languages, to include: Arabic, Spanish, Hebrew or Mandarin
Exceptional customer service skills to ensure a positive experience for international patients
Diplomatic and tactful oral and written communication skills to interact with diverse groups of people
Proficiency with Microsoft 365 and other necessary computer applications
Proficient in data management and analysis for effective decision-making
Ability to assess multiple variables to determine the most appropriate course of action
Exercise good judgment in handling sensitive and confidential information and situations
Highly proficient in Medical Terminology

Required Licenses and Certifications
Certification: 40-hour Medical Interpreter Training Course (must have proof of certificate from a reputable training institution) within 90 days of employment start date. 90 Days (Required)
Certification: Interpreter Skills Assessment oral language proficiency test in English and target language. Candidate must pass the assessment provided by Children's National. 1 Year (Required)

Functional Accountabilities
International Patient Care Coordination
  • Coordinates the care for international patients and their families throughout their interactions with Children's National Hospital, ensuring patient's needs are met.
  • Independently manage patient care related activities, escalating complex inquiries and issues when necessary, and coordinating other patient care support activities.
  • Initiate and lead the multi-disciplinary assessment process for international patient inquiries for self-pay patients, embassy-sponsored patients, diplomatic community and international/domestic insured patients.
  • Collaborate with clinical team to effectively communicate clinical needs, changes in level of care, denials, and high risk cases by following established processes to provide superb coordination and to minimize financial risk.
  • Maintain a solid understanding of the patient's care and provide regular updates to patients and their families throughout their treatment.
  • Facilitate necessary follow up for patients, including clinical visits, family meetings, prescriptions, and equipment delivery.
  • Proactively identify and resolve any issues or problems that may arise.
  • Manage and facilitate patient and family logistics, such as accommodations, transportation, and other administrative tasks.
  • Provide patients and families with consolidated medical reports at the end of treatment to assist with follow-up care in their home country.
  • Possess thorough understanding of international patient service policies and procedures to provide comprehensive coordination.
  • Ensures accurate and timely dissemination of specific coverage information to the designated entity, including patient access and finance teams.
  • Provides medical interpretation by exhibiting exceptional linguistic skills and a high level of cultural awareness.
  • Participate in the on-call rotation as required, providing continuous support and responsiveness to patient needs outside of regular business hours.
Administrative/Operational Support
  • Leverage IT systems to capture data, manage logistics and facilitate plan of care.
  • Assist in the collection of information to track international patients throughout their treatment journey including the utilization of the designated CRM platform. Maintain accurate patient data profiles so that pertinent information is readily available for treating teams, as well as, the requesting sponsors.
  • Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards.
  • Collaborate with clinical team to communicate denials, high risk, or changes in level of care using accepted processes to limit financial risk to CNH and patients' families.
  • Navigate internal and external systems to accurately identify or secure payers and link patients to needed services.
  • Completes documentation of all relevant conversations, meetings, and referrals.
  • Actively participates in team meetings
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

  • Site Program Coordinator II

    1 month ago

    Washington, United States Unity Health Care. Full time

    Job DescriptionJob Description JOB TITLE: Site Program Coordinator-My Health GPS (I, II) FLSA: Non-Exempt REPORTS TO: Health Center DirectorINTRODUCTIONUnder the supervision of the Health Center Director, the Site Program Coordinator provides care coordination and patient navigation activities for patients enrolled in the My Health GPS program which seeks...

  • Patient Care Coordinator

    4 weeks ago

    Washington, United States Unity Health Care. Full time

    Job DescriptionJob DescriptionINTRODUCTION Under the supervision of the Health Center Director, the Patient Care Coordinator (Dental) is responsible for the recruitment of, outreach to and the navigation and coordination of services for vulnerable patients living with complex health needs. The position serves as an integral member of an inter-professional...

  • Clinical Pharmacist II

    2 weeks ago

    Washington, DC, 20010, US MEDSTAR HEALTH Full time

    MedStar Washington Hospital Center is growing their team at the Cancer Institute and is actively recruiting for a full-time Clinical Pharmacist II to join their team- in Washington, DC. This position is primarily weekdays.Collaborates and consults with physicians, nurses, and other healthcare professionals to ensure safe, efficacious and cost-effective...

  • Medical Director II, Physician-FM

    1 day ago

    Washington DC, United States Unity Health Care, Inc Full time

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Regular Full-Time Washington, DC, US 30+ days ago Requisition ID: 2188 Summary: the Medical Director II is responsible for, but not limited to, coordination of the daily activities of the various...

  • Site Program Coordinator I

    1 month ago

    Washington, United States Unity Health Care. Full time

    **JOB TITLE**:Site Program Coordinator-My Health GPS (I, II) **FLSA**:Non-Exempt **REPORTS TO**:Health Center Director **INTRODUCTION** Under the supervision of the Health Center Director, the Site Program Coordinator provides care coordination and patient navigation activities for patients enrolled in the My Health GPS program which seeks to improve...

  • Patient Care Coordinator

    4 weeks ago

    Washington, United States Unity Health Care. Full time

    Job DescriptionJob DescriptionINTRODUCTIONUnder the supervision of the Health Center Director, the Patient Care Coordinator (Internal & Family Medicine) is responsible for the recruitment of, outreach to and the navigation and coordination of services for vulnerable patients living with complex health needs. The position serves as an integral member of an...

  • Patient Service Coordinator

    1 week ago

    Washington, United States Johns Hopkins University Full time

    We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Coordinate the day-to-day clinical operations for a group of health care professionals. Troubleshoot and resolve problems as they arise; collaborate with...

  • Patient Service Coordinator

    4 weeks ago

    Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

    MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.Serves as the initial contact person at the medical practice. Ability to support and monitor needs of multiple physician practices at...

  • Patient Service Coordinator

    1 month ago

    Washington, United States Johns Hopkins University Full time $19 - $22

    General summary/purpose:Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Coordinate the day-to-day clinical operations for a group of health care professionals. Troubleshoot and resolve problems as they arise; collaborate with others to resolve patient...

  • Patient Care Tech II

    2 weeks ago

    Washington, Washington, D.C., United States Johns Hopkins Medicine Full time

    You Belong Here. Patient Care Tech II - PCT - Med/SurgFull Time - Day Shift, 7a-7:30pThis role requires a valid CNA license for the District of Columbia Sibley Memorial Hospital, a member of Johns Hopkins Medicine, has a distinguished history of serving the community since its founding in 1890. As a not-for-profit and full-service community hospital, Sibley...

  • Patient Care Tech II

    4 days ago

    Washington, Washington, D.C., United States Johns Hopkins Medicine Full time

    Elevate your possibilities. Patient Care Tech II - Emergency DepartmentFull-Time, Night, 7:00pm – 7:30am Sibley Memorial Hospital, a member of Johns Hopkins Medicine, has a distinguished history of serving the community since its founding in 1890. As a not-for-profit and full-service community hospital, Sibley offers medical, surgical, intensive care,...

  • Patient Care Tech II

    5 days ago

    Washington, Washington, D.C., United States Johns Hopkins Medicine Full time

    Elevate your possibilities. Patient Care Tech II - Emergency DepartmentFull-Time, Night, 7:00pm – 7:30am Sibley Memorial Hospital, a member of Johns Hopkins Medicine, has a distinguished history of serving the community since its founding in 1890. As a not-for-profit and full-service community hospital, Sibley offers medical, surgical, intensive care,...

  • Site Program Coordinator I

    6 days ago

    Washington, United States Unity Health Care. Full time

    Job DescriptionJob Description JOB TITLE: Site Program Coordinator-My Health GPS (I, II) FLSA: Non-Exempt REPORTS TO: Health Center DirectorINTRODUCTIONUnder the supervision of the Health Center Director, the Site Program Coordinator provides care coordination and patient navigation activities for patients enrolled in the My Health GPS program which seeks...

  • Patient Services Coordinator/Medical Receptionist

    4 days ago

    Washington, Washington, D.C., United States Aston Carter Full time

    Patient Services Coordinator/Experienced Medical Receptionist100% On-site in Washington DC/GeorgetownEmail all resumes to Description:Seeking an experienced medical receptionist/patient services coordinator to support a specialized outpatient clinic in Washington, DC.The PSC will handle some physician scheduling, but mostly handling follow up for their...

  • Patient Service Coordinator

    4 weeks ago

    Washington, United States ASC Ortho Management CompanyAligned Orthopedic Partners Full time

    **Who we are**: Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing...

  • Patient Service Coordinator

    4 days ago

    Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

    General Summary of PositionJob Summary:Join one of the largesthealthcare systems in the Baltimore-Washington metro region also recognized asone of the "Healthiest Maryland Businesses". Apply today and learnhow MedStar Health can be your next great career moveAs a Patient ServiceCoordinator at Medstar, you will be responsible for providing the best...

  • Patient Care Coordinator

    1 month ago

    Washington, United States Capital Caring Health Full time

    Overview: The Patient Care Coordinator will support daily operations of a Hospice Care in the home care and facility setting. This includes daily administrative functions, ensuring great patient and family experience, managing CNA schedules and operations for providers, managing the plan of care needs for the CNA and communicating changes to the...

  • Patient Care Coordinator I

    3 weeks ago

    Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

    Ensures patients receive the right level of care at the right time. Responsible for working with the patient/family and extended healthcare teams to promote a smooth, efficient, and customer-focused coordination of care from the time a case is scheduled through the acute care and post-acute care continuum. Enhances the patient experience through effective...

  • Global Head of Sanctions

    1 day ago

    Washington DC, United States Interactive Brokers Group, Inc. Full time

    About INTERACTIVE BROKERS! This is a hybrid role (three days in the office/two days remote). Interactive Brokers Group has been consistently at the forefront of trading innovation , starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We...

  • Associate Director, Strategic Communications

    1 day ago

    Washington DC, United States FGS Global Full time

    FGS Global (FGS), a leading strategic communications consulting firm, is seeking a sharp and energetic communications professional to join the firm’s Strategic Communications practice. This position is within the practice’s Financial Services policy group and based in our Washington, D.C. office. RESPONSIBILITIES Serve as day-to-day coordinator on a...