OB/GYN PATIENT SCHEDULER

2 weeks ago

Saginaw MI USA, United States CMU Health Full time

The OB/GYN Patient Scheduler is responsible for supporting the needs of the OB/GYN department, receiving and directing patients/visitors to appropriate locations, phone call encounters, scheduling visits, recording insurance and demographic data.  An OB/GYN Patient Scheduler must exhibit a friendly and helpful affect towards parties within and outside the corporation.  All duties are based on clinical operations needs as directed by the Operations Manager.


Scheduling Responsibilities

  • Schedule appointments, for both clinic and procedures, using protocol established within the OB/GYN department
  • Conduct “reminder calls” to ensure patients arrive for appointments and are on time.
  • Call patients to reschedule if they no-show for an appointment, particularly if they are high risk.
  • Answer multiple incoming phone calls and open electronic phone encounters
  • Register basic patient demographics using protocol established within the department
  • Back-up surgery scheduler
  • Effectively monitor and manage care teams, ensuring appropriate follow-up
  • Change appointments for patients and communicate with other health professionals about changes to preparation.
  • Work in emergency appointments and resolve scheduling conflicts

Medical Records

  1. Record Maintenance and Quality Control
    • Records shall be maintained in a manner that is accurate, current and secure
    • Outside documents via transfer of an OB/GYN patient will be scanned and filed in patient’s EMR
  1. Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
    • Phone calls should be triaged to appropriate parties and/or information gathered in response to requests from patients, insurance companies, other physician offices and the like
    • Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed
    • Maintain that patient confidentiality be the utmost importance

QUALIFICATIONS

  • Minimum of high school diploma
  • Strong knowledge of medical terminology
  • Attention to detail
  • Medical/OB/GYN background preferred
  • Proficient in the use of computers and scheduling software or ability to learn applicable software.
  • Clerical and office support work coupled with keyboarding, and computer proficiency.
  • Proficient written and verbal communication skills with multicultural sensitivity.

CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.

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