CLINICAL SUPPORT REPRESENTATIVE

4 weeks ago

Pittsfield MA USA, United States Berkshire Health Systems, Inc. Full time
DEFINITION/PRIMARY FUNCTION This position will report to the Office Coordinator and Administrative Director. Primary duties include greeting patients and steering them through the Center flow, scheduling appointments, verifying insurance, and checking that referrals and authorizations are in place. The Administrative Director will identify those duties and responsibilities which are specific to this position. This portion of the criteria based job description will serve as the document to identify and evaluate each position`s specific duties and responsibilities. POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.) Experience: -One to two years` experience in a busy physician office required. -Experience in handling multiple telephone lines required. -Excellent clerical/organizational skills required. -Outstanding customer service skills required. -Working knowledge of Windows based PC applications required. -Knowledge of Department specific services preferred. -Insurance knowledge and physician billing/charge entry experience strongly preferred. Education and Training: -Two years of college or equivalent work experience preferred. -High School diploma or equivalent required. -Medical Terminology required. -Microsoft Windows PC Applications. -Multiple line telephone system. -Meditech computer system. -Computerized scheduling. License, Certification # Registration: -CPR Other Requirements: -Ability to work effectively and independently under pressure in a fast paced environment with minimal supervision. -Ability to handle and prioritize multiple tasks throughout the work day. -Demonstrated competency in handling confidential and sensitive information. -Excellent telephone skills required. -Sensitive to diverse cultures and cultural differences. -Demonstrated ability to read and follow written/verbal direction. -Knowledge of community services. -Flexible hours required; must be flexible to cover for vacations and earned time absences. -Self-motivated and ability to be independent and flexible within a team framework. -Excellent oral and written communication skills.

* DEFINITION/PRIMARY FUNCTION
* This position will report to the Office Coordinator and Administrative Director. Primary duties include greeting patients and steering them through the Center flow, scheduling appointments, verifying insurance, and checking that referrals and authorizations are in place. The Administrative Director will identify those duties and responsibilities which are specific to this position. This portion of the criteria based job description will serve as the document to identify and evaluate each position`s specific duties and responsibilities.

* POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
* Experience:
* -One to two years` experience in a busy physician office required.
* Experience in handling multiple telephone lines required.
* Excellent clerical/organizational skills required.
* Outstanding customer service skills required.
* Working knowledge of Windows based PC applications required.
* Knowledge of Department specific services preferred.
* Insurance knowledge and physician billing/charge entry experience strongly preferred.

* Education and Training:
* -Two years of college or equivalent work experience preferred.
* High School diploma or equivalent required.
* Medical Terminology required.
* Microsoft Windows PC Applications.
* Multiple line telephone system.
* Meditech computer system.
* Computerized scheduling.

* License, Certification & Registration:
* -CPR

* Other Requirements:
* -Ability to work effectively and independently under pressure in a fast paced environment with minimal supervision.
* Ability to handle and prioritize multiple tasks throughout the work day.
* Demonstrated competency in handling confidential and sensitive information.
* Excellent telephone skills required.
* Sensitive to diverse cultures and cultural differences.
* Demonstrated ability to read and follow written/verbal direction.
* Knowledge of community services.
* Flexible hours required; must be flexible to cover for vacations and earned time absences.
* Self-motivated and ability to be independent and flexible within a team framework.
* Excellent oral and written communication skills.

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