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PATIENT CONCIERGE

4 months ago

Phoenix AZ USA, United States Simploy, Inc. Full time

Look Lab Med Spa specializes in soft, subtle, and natural facial rejuvenation. We offer the latest innovative non-surgical treatments for face and body to treat both men and women. Our goal is to help you patients improve their self-image, and elevate their confidence. 

At Look Lab, we take the art of rejuvenation seriously. Our staff is uniquely trained by top-tier professionals at our comprehensive program in Beverly Hills - the Mecca of beauty transformation. Each of our providers have undergone rigorous training with a team that is the best of the best providing each service that we offer and focused on ensuring not only safety but exceptional outcomes for our patients. 

What we are looking for: Look Lab Med Spa is looking for a friendly, enthusiastic and highly motivated individual to fill the role of Patient Concierge and Lead Coordinator at our Med Spa in Phoenix and Scottsdale Arizona. 

The ideal candidate is someone with a professional, customer-focused personality that is always polite and helpful. They will be the “face” of the company for all visitors and will be responsible for the first impression we make both in person and via marketing phone calls. Our goal is to always make patients feel comfortable and valued while visiting us. 

This role requires excellent customer service skills, sales ability, technological expertise, social media/content creation knowledge, and top-notch communication skills. 

Applicants must have the ability to work flexible hours and be available to work weekends (Friday-Sunday) as well as evenings (as late at 7pm).

What we offer: Look Lab offers competitive compensation, a friendly and collaborative office environment, opportunity for growth and a place where you can experience the satisfaction of helping people look and feel their very best

Responsibilities:

  • Schedule, coordinate and confirm appointments
  • Manage patient scheduling for multiple locations and providers
  • Educate patients on services and promotions offered, and what to expect during their treatment
  • Conduct scheduled Welcome Calls with marketing leads
  • Fielding incoming calls from potential patients from social media campaigns
  • Create excitement about Look Lab, as well as treatments and promotions offered
  • Receive incoming calls, transferring calls to appropriate personnel when necessary and taking detailed messages and relaying to appropriate staff when applicable
  • Inventory tracking and management
  • Sales to patients and payment processing
  • Complete any necessary follow ups needed for patient scheduling
  • Ability to work a flexible schedule (some evenings and weekends may be required)
  • Registering new patients and updating existing patient accounts in a courteous and professional manner
  • Respond to patient questions or requests and/or route calls appropriately
  • Communicating with management, providers and patient concierge regarding patient scheduling or questions
  • Basic understanding of computer systems and computerized scheduling systems
  • Ability to multitask on multiple computer platforms
  • Works as a part of a team with excellent communication skills
  • Provides other scheduling functions
  • Assisting with appropriate and miscellaneous projects as assigned

Requirements:

  • Minimum Education Required: High School Graduate or Equivalent
  • Minimum Experience Required: Two (2) years of previous experience working in medical spa, healthcare, or customer service
  • In lieu of experience, a bachelor’s degree can be substituted
  • Positive, upbeat attitude
  • Demonstration of professionalism in all interactions
  • Excellent interpersonal & written/verbal communication skills

Additional Qualifications:

  • Experience in a multi-location/provider healthcare/medical spa setting is preferred
  • Training Provided

Job Types: Full-time, Part-time

Benefits Available: Health, Vision, Dental, 401K, Life Insurance, PTO, Pet Insurance as well as other supplemental benefits