PATIENT ACCESS SPECIALIST

1 month ago

Burlington NC USA, United States Cone Health Full time
Overview

Talent Pool - Administrative & Clerical

The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.

Primary Responsibilities:

* Engages patients throughout the registration process to create a welcoming and positive patient experience.
* Appropriate patient identification.
* Collecting accurate and thorough patient demographic data.
* Obtaining insurance information and verifying eligibility and benefits.
* Determining and collecting patient financial liability.
* Referring patients to a Patient Financial Resource Specialist as needed for assistance with financial counseling.
* Patient Registration and Financial Clearance completed at the bedside within an emergency care setting.

Responsibilities

* Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information. Ensure EMTALA compliant registration steps are taken for emergency department patients.
* Ensures accurate and complete information is obtained by completing all registration edits including and not limited to: RQI Edits, registration system edits, and report edits.
* Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
* Thoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
* Verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
* Consistently displays good customer service behaviors to all patients and visitor to promote positive patient experiences. Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.

Qualifications

EDUCATION:Required: High School diploma or equivalent. Preferred: Associate Degree or Certification in Health Care Administration

EXPERIENCE:Required: 1 year customer service experience in a healthcare or related setting; 6 months healthcare office experience.Preferred: Medical Terminology; 1 year patient registration and/or revenue cycle experience.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIREDPREFERREDCertification in Health Care Access (CHAA, CAA)

  • Patient Access Specialist

    2 months ago

    Burlington, United States Covelo Group Full time

    The Patient Access Specialist provides convenient access to services for patients and minimizes financial risk to the organization. The Patient Access Specialist will maximize reimbursement by efficiently scheduling and pre-registering patients for their upcoming service at the hospital as well as promoting accuracy and timeliness of data processing and...

  • Patient Access Specialist

    1 week ago

    Burlington, United States Covelo Group Full time

    The Patient Access Specialist provides convenient access to services for patients and minimizes financial risk to the organization. The Patient Access Specialist will maximize reimbursement by efficiently scheduling and pre-registering patients for their upcoming service at the hospital as well as promoting accuracy and timeliness of data processing and...

  • Patient Access Advocate II

    2 weeks ago

    Burlington, United States Cone Health Full time

    The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relati Patient Access, Payment Processing, Advocate, Patient, Customer Service, Healthcare

  • Patient Access Advocate II

    1 week ago

    Burlington, United States Cone Health Full time

    Overview: Talent Pool: Admin/Clerical The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer...

  • Patient Access Advocate I

    3 days ago

    Burlington, United States Cone Health Full time

    The role of the Patient Access Advocate I is vital to our front office operations. As the first point of contact the role is responsible for creating a welcoming environment for all internal and external customers and ensuring all pre and post appointment tasks are completed with accuracy and efficiency. Assists patients through the registration process...

  • Patient Access Advocate I

    1 day ago

    Burlington, United States Cone Health Full time

    Overview The role of the Patient Access Advocate I is vital to our front office operations. As the first point of contact the role is responsible for creating a welcoming environment for all internal and external customers and ensuring all pre and post appointment tasks are completed with accuracy and efficiency. Responsibilities Assists patients through...

  • Patient Service Specialist

    7 days ago

    Burlington, United States Select Medical Full time

    Overview When patients enter our center in Burlington, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...

  • Patient Service Specialist

    2 weeks ago

    Burlington, United States The University of Vermont Health Network Full time

    Please note these are PART TIME positions. If you are interested in Full Time please apply to R0050682.CLINICS CURRENTLY RECRUITING for PART TIME openings:Hinesburg (20 hours)Endocrinology (20 hrs)Urology (20 hours)Sleep (32 Hours)This position assists with the daily activities of a clinical site and facilitates the flow of patients by providing clerical and...

  • Patient Access Representative

    1 hour ago

    Burlington, United States The University of Vermont Health Network Full time

    **_This position is scheduled to work in the Emergency Department Friday through Tuesday, 3:00PM-11:30PM._** JOB DESCRIPTION: Arrange for the efficient and orderly registration of patients. To coordinate and maintain the flow of patient’s, patient information and communications. EDUCATION: High School Diploma EXPERIENCE: Medical Terminology Data...

  • Patient Service Specialist

    2 weeks ago

    Burlington, United States The University of Vermont Health Network Full time

    PLEASE NOTE: These are FULL TIME positions located in Chittenden County and are NOT remote.CLINICS CURRENTLY RECRUITING:Children'sRheumatology/PulmonaryCancer Center - Hem OncologyEssex General Internal Medicine and GeriatricsExternal candidates who have not worked within the UVMHN in the past year are eligible for a one-time sign-on bonus of $2,000. The...

  • Patient Access Representative

    3 weeks ago

    Burlington, United States The University of Vermont Health Network Full time

    This position is scheduled to work in the Emergency Department Friday through Tuesday, 3:00PM-11:30PM. External candidates are eligible for a one-time signing bonus of $3,000 (prorated for part time role). The $1,500 bonus will be paid following the completion of a successful 90-day orientation and the final installment of $1,500 paid upon completion of...

  • Patient Service Specialist

    1 week ago

    Burlington, United States NovaCare Rehabilitation Full time

    Overview: Check out the video below for additional insight into the work of our Patient Service Specialists! **Schedule**: - Center Location: Burlington, NJ - Type of Employment: Full Time - Hours: Monday (8am to 5pm), Tuesday/Friday (8am to 2pm), and Wednesday/Thursday (8am to 7pm) - Salary: Starting at $18/hour (Pending...

  • Patient Access Coordinator I

    4 weeks ago

    Burlington, United States Tufts Medicine Full time

    We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you. **This is a remote opportunity. ** **Hours**:40 hours per week - Monday through Friday from 8:00 AM to 4:30 PM **Job Profile** Summary** This role focuses on activities related to revenue cycle operations such as billing, collections, and payment...

  • Patient Service Specialist

    4 weeks ago

    Burlington, VT, United States The University of Vermont Health Network Full time

    PLEASE NOTE: These are FULL TIME positions located in Chittenden County and are NOT remote. CLINICS CURRENTLY RECRUITING: Children's Rheumatology/Pulmonary Cancer Center - Hem Oncology External candidates who have not worked within the UVMHN in the past year are eligible for a one-time sign-on bonus of $2,000. The bonus will be paid out as a...

  • Patient Service Specialist

    2 weeks ago

    Burlington, United States The University of Vermont Health Network Full time

    PLEASE NOTE: These are FULL TIME positions located in Chittenden County and are NOT remote. CLINICS CURRENTLY RECRUITING: Children's Rheumatology/Pulmonary Cancer Center - Hem Oncology Essex General Internal Medicine and Geriatrics External candidates who have not worked within the UVMHN in the past year are eligible for a one-time sign-on bonus of $2,000....

  • Patient Service Specialist

    2 weeks ago

    Burlington, United States The University of Vermont Health Network Full time

    PLEASE NOTE: These are FULL TIME positions located in Chittenden County and are NOT remote.CLINICS CURRENTLY RECRUITING:Children'sRheumatology/PulmonaryCancer Center - Hem OncologyEssex General Internal Medicine and GeriatricsExternal candidates who have not worked within the UVMHN in the past year are eligible for a one-time sign-on bonus of $2,000. The...

  • PATIENT ACCESS REPRESENTATIVE-VARIOUS SHIFTS AVAILABLE!

    4 weeks ago

    Beverly, MA 01915, USA, United States Beverly Hospital Full time

    Job Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you...

  • Wellness & Patient Support Specialist

    2 months ago

    South Burlington, United States Hemmett Health Full time

    **Title: Wellness & Patient Support Specialist** **Location: Hemmett Health, 185 Tilley Drive, South Burlington, VT** **Salary: $19-$21 per hour, depending on experience** **Schedule: Full-time; M, T, Th (7:30am-1pm & 1:45pm-6:15pm), W, F (7:30am-1:15pm)** **Benefits: 2 weeks PTO, paid holidays, Simple IRA retirement plan eligibility after 2 years, $100...

  • Endocrinology Patient Service Specialist 20

    2 months ago

    South Burlington, United States The University of Vermont Health Network Full time

    **JOB DESCRIPTION**: The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and...

  • Patient Service Specialist

    2 weeks ago

    Burlington, VT, United States The University of Vermont Health Network Full time

    PLEASE NOTE: These are FULL TIME positions located in Chittenden County and are NOT remote. CLINICS CURRENTLY RECRUITING: Children's Rheumatology/Pulmonary Cancer Center - Hem Oncology Essex General Internal Medicine and Geriatrics External candidates who have not worked within the UVMHN in the past year are eligible for a one-time sign-on bonus...