IT SPECIALIST

Summary You will serve as an IT Specialist (CUSTSPT) in the UNIFIED COMMS & NETWORK SUSTAINMENT division of NAVWARSYSCEN ATLANTIC CHARLESTON SC
Duties
• You will perform systems analysis and develop cyber capabilities to aid in formulating cybersecurity strategies, policies, and resource strategies, as well as in planning and executing development projects.
• You will research, evaluate, and provide feedback on emerging trends and patterns in customer support needs.
• You will be responsible for creating, delivering, and defending project communications, as well as contributing to strategic, high-level program communications.
• You will develop guidelines, implement procedures, conduct research, and apply findings to enhance processes.
• You will ensure that information security and assurance policies are applied in the delivery of customer support services.
• You will manage the installation, configuration, troubleshooting, and maintenance of customer hardware and software
Requirements Conditions of Employment
• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check
To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level
This requirement is called time-in-grade
Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver's license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty
Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is designated as a Cyber IT/Cybersecurity Workforce position
You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 411 level Intermediate within 6 months of appointment.
• Successful completion of a pre-employment drug test (including marijuana) is required
A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or pass the test
You will be subject to random testing.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites
You must be able to travel on military and commercial aircraft for extended periods of time.
• This is a Mission Essential position
You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision
Qualifications Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1
Attention to Detail - Is thorough when performing work and conscientious about attending to detail
IT-related experience demonstrating this competency include: Maintain a highly secure system through proper configuration and regular system monitoring.
2
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
IT-related experience demonstrating this competency include: Provide advice and assistance to customers to accomplish complex, cross-organizational goals.
3
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
IT-related experience demonstrating this competency include: Responsible for contributing, delivering, and defending project communications; and contributing to strategic, top-level program communications.
4
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
IT-related experience demonstrating this competency include: Analyze and solve complex issues in response to customer reported incidents independently, with minimal oversight
In addition to your experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector: Leading the delivery of customer support services such as configuration, troubleshooting, installation, AND/OR training tailored to specific customer needs; AND assisting in implementing action plans in response to customer requirements
Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social)
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment
Education This job does not have an education qualification requirement
Additional information This position is covered by the Department of Defense Priority Placement Program
Additional vacancies may be filled by this announcement
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments
Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants
Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants: Will be placed at the FPL, if determined Well Qualified (WQ)
To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation
Military Spouse Preference applicants: Will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ)
A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position
ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher
ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location
Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate
For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Certain incentives (such as recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees
Relocation incentives as described in 5 USC 5743 may be authorized in accordance with applicable regulations
PCS is not authorized
Benefits A career with the U.S
government provides employees with a comprehensive benefits package
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding
Opens in a new windowLearn more about federal benefits
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent
Contact the hiring agency for more information on the specific benefits offered
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered
Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position
Therefore, we encourage you to be clear and specific when describing your experience
When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement
You will be rated based on the information provided in your resume

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