Computer Service Engineer, Jmn
3 weeks ago
EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base
Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue Responsibilities
• The Customer Service Engineer Associate instructs customers in equipment operation; provides technical assistance; checks equipment remotely for malfunctions.
* Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software over the phone.
* Analyzes and evaluates products and related performance.
* Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
* Installs, upgrades and removes products ensuring coordinative engineering field change.
* Completes system programming and optimization as part of the installation process.
* Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
* Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
* Maintains effective customer communications and relations.
* Under general supervision the Customer Service Engineer Associate shall:
* Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.
* Work is checked since errors may cause delay or expense.
* May assist and train less experienced personnel
Required Experience/Qualifications
• High School plus advanced training, and 3 - 4 yrs
of experience.
* Must have a current DISA IAT level II baseline certification (CompTIA Security+ CE or equivalent) Preferred Experience/Qualifications
• Familiar with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)
* Course Completion certification for Microsoft Windows 10 Special Requirements/Security Clearance
• Active DoD Secret Clearance
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