PATIENT ACCESS REP
3 weeks ago
ECU Health
About ECU Health Beaufort Hospital, a campus of ECU Health Medical Center
ECU Health Beaufort Hospital is located in Washington and serves as a campus ECU Health Medical Center, our Level I Trauma Center in Greenville. The 142-bed full-service hospital offers a broad range of inpatient and outpatient services including medical, surgical, intensive care, emergency, pediatrics and women's services. In addition there is a lab, diagnostic imaging services, physical and respiratory therapy. The facility also features the Marion L. Shepard Cancer Center, offering leading-edge chemotherapy and radiation therapy, among other cancer services.
Position Summary
* Responsible for creating the first impression of the organization's services to patients and families and other external customers.
* Essential duties may include performing all pre-arrival duties related to the pre-registration and financial clearance process for both outpatient and inpatient services.
* This position is responsible for collecting proper demographic and financial data to insure hospital bill is paid by a third party payer or the patient, in addition to verifying insurance eligibility, referral coordination, and securing authorization.
* Acts as primary liaison for patients receiving professional and hospital services at ECU Health.
Minimum Requirements
Requirements
* High School or Equivalent (GED) or higher is required
* 2 to 4 years of Registration, Scheduling and Insurance Authorization experience within a healthcare setting is required.
* Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
* Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word and Excel)
* 5 years of customer service experience is required.
Preferred Requirements
* Associate Degree: preferred
* Bachelors Degree: preferred
* Experience with EPIC and medical office workflows
* Insurance Verification Experience
Other Information
* Location: ECU Health Beaufort - Washington, NC
* Shift: 1845-0715 - 3 nights per week with some weekends/holidays being required
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
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