PATIENT ACCESS TRAINING SPECIALIST

3 weeks ago

Dayton OH USA, United States Premier Health Partners Full time
PATIENT ACCESS TRAINING SPECIALIST- PREMIER SYSTEM SUPPORT

FULL TIME / DAY SHIFT, FLEX ROTATION

80 HOURS PER PAY

The Patient Access Training Specialist will demonstrate excellent Peer Relationships and Interpersonal Savvy by maintaining open communication with Patient Access Supervisors/Managers/Directors on issues, opportunities, and situations involving training areas of Patient Access Services. This position must use Composure and Deal with Ambiguity in response and relation to the Supervisor/Manager/Director and team as well as internal and external customers of Patient Access Services. This position is responsible for providing basic training for PAS across Premier as well as cross-train for other positions in the event of unforeseen circumstances. In addition, this position will ensure quality customer satisfaction; assist with audits and goals for the department.

The Patient Access Training Specialist is responsible for the design, development, coordination, delivery, and evaluation of computer applications training, customer service training, scripted Patient Access and Scheduling training, and insurance eligibility for end users while maintaining compliance with regulatory requirements using appropriate Time Management. The Patient Access Training Specialist will work collaboratively with the Premier Epic training team.

The Patient Access Training Specialist must demonstrate Compassion, Patience, Customer Focus and expert Functional/Technical skills while providing training for each new Premier Health Patient Access employee. The Patient Access Training Specialist must comprehend Premier Health's financial goals and policies to demonstrate and teach new employees patient financial clearance responsibilities. The Patient Access Training Specialist is required to maintain excellent customer service standards at all times in order to effectively communicate with Patient Access leadership, physicians, physician offices, patients, and co-workers. The Patient Access Training Specialist is required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.

Education

Minimum Level of Education Required: High School completion / GED

Preferred educational qualifications: Associate's Degree preferred in healthcare or related business field.

Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm.

Licensure/Certification/Registration

Medical Terminology certification required.

Ohio Driver's License required.

Epic certification required upon 6 months of employment.

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Other experience requirements: Two years of Revenue Cycle or Patient Access experience required. Training experience in a Revenue Cycle, Healthcare or related field required.

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