PATIENT SERVICE REPRESENTATIVE

4 weeks ago

Westport CT USA, United States Hartford HealthCare Full time
Description

Job Schedule: Full Time

Standard Hours: 40

Job Shift: Shift 1

Shift Details: 40 hour work week for full time PSC position

Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women's health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Position Description

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.

Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff. Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.

Responsibilities

* Greets and registers arriving patients, completes registration forms and verifies insurance
* Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
* Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
* Collects co-payments and office charges as needed and explains office payment billing policies to patients
* Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)
* Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams
* Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary
* Reconciles billing and co-pays; refers payment and insurance problems to Billing Department
* Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception
* Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site
* Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience

Qualifications

* High school diploma or equivalent required; Associates' or Bachelor's degree in a clinical or business field preferred.
* 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
* Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
* Bilingual (highly preferred)

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

  • Patient Service Representative

    3 weeks ago

    Westport, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: 40 hour work week for full time PSC position Work where every moment matters.Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of...

  • Patient Service Representative

    6 days ago

    Westport, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: 40 hour work week for full time PSC position Work where every moment matters. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of...

  • Patient Access Representative

    4 weeks ago

    Westport, United States Southcoast Health System Full time

    Overview: Find out for yourself why Southcoast Health has been voted Best Place to Work for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - its our way of life, and youll be at the heart of it. Southcoast Health is a...

  • Patient Access Representative

    1 day ago

    Westport, United States Southcoast Health System Full time

    OverviewFind out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is a...

  • Patient Access Representative

    5 days ago

    Westport, United States Complete Staffing Solutions Full time

    Job DescriptionJob Description*Temp-HireHours: 40 HPWMon, Tues, Wed - 9:00am-5:30pmThurs - 10:00am-6:30pmFri - 8:30am-5:00pmWe are searching for a Patient Access Rep to perform a variety of office support, coordination of various patient care processes and other related duties in accordance with established Rehabilitation Services department policies and...

  • Patient Care Manager RN

    2 weeks ago

    Trumbull, CT, United States Patient Care Full time

    We are hiring for a Patient Care Manager with Home Health experience.  At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a...

  • Patient Care Manager RN

    5 days ago

    Rocky Hill, CT, United States Patient Care Full time

    We are hiring for a full-time, in-office Patient Care Manager with Home Health experience to join our team at Patient Care in Rocky Hill CT!    At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the...

  • Hyper Wellness Representative

    2 weeks ago

    Westport, United States Restore Hyper Wellness Westport Full time

    Job DescriptionJob DescriptionHyper Wellness RepresentativeRestore Hyper Wellness Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Hyper Wellness...

  • Hyper Wellness Representative

    3 weeks ago

    Westport, United States Restore Hyper Wellness Westport Full time

    Job DescriptionJob DescriptionHyper Wellness RepresentativeRestore Hyper Wellness Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Hyper Wellness...

  • Hyper Wellness Representative

    1 day ago

    Westport, United States Restore Hyper Wellness Westport Full time

    Job DescriptionJob DescriptionHyper Wellness RepresentativeRestore Hyper Wellness Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Hyper Wellness...

  • Customer Service Representative

    14 hours ago

    Westport, United States LMG Connecticut Full time

    Limitless Management Group is a telecommunication-based consulting sales and marketing firm. We help our client's popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level CSR to assist with our firm's strategic and...

  • Customer Service Representative

    6 days ago

    Westport, United States LMG Connecticut Full time

    Job DescriptionJob DescriptionLimitless Management Group is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level CSR to assist with...

  • Client Representative

    6 days ago

    Westport, United States LMG Connecticut Full time

    Job DescriptionJob DescriptionWe are a Connecticut based firm that performs outsourced sales, marketing, and corporate promotions on behalf of our exclusive list of clients. Our team of marketing experts, we have continuously achieved dramatic results for clients both large and small within many different industry sectors. To continue providing for our...

  • Patient Access Associate I Westport Per Diem

    1 month ago

    Westport, United States Connecticut Children's Medical Center Full time

    Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination...

  • Patient Access Specialist

    18 hours ago

    Westport, United States Hospital for Special Surgery Full time

    Overview: **How you move is why we’re here. **®** **Now more than ever.** Get back to what you need and love to do. The possibilities are endless... the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by _U.S. News & World...

  • Food Service Associate

    1 week ago

    Westport, United States Hartford Healthcare Full time

    Description Job Schedule: Part Time Standard Hours: 4 Job Shift: Shift 1 Shift Details:Work where every moment matters. Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network. St....

  • Food Service Associate

    2 hours ago

    Westport, United States Hartford Healthcare Full time

    Description Job Schedule: Part Time Standard Hours: 4 Job Shift: Shift 1 Shift Details:Work where every moment matters. Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network. St....

  • Food Service Associate

    1 month ago

    Westport, United States Hartford Healthcare Full time

    Description Job Schedule: Per Diem Standard Hours: 1 Job Shift: Shift 1 Shift Details: Shifts scheduled as needed Work where every moment matters. Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most...

  • Food Service Associate

    20 hours ago

    Westport, United States Hartford Healthcare Full time

    Description Job Schedule: Per Diem Standard Hours: 1 Job Shift: Shift 1 Shift Details: Shifts scheduled as needed Work where every moment matters. Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most...

  • Customer Service Representative

    3 days ago

    Vernon, CT, United States Town and Country Veterinary Associates Full time

    Town and Country Veterinary Associates is a well-established, full-service, small animal veterinary hospital providing affordable, comprehensive medical, surgical and dental care to Vernon, Manchester, South Windsor, Tolland and all surrounding communities. Drs. Gayle Block and Maxine Borghesi opened Town and Country Veterinary Associates in January, 1992...