MENTAL HEALTH CARE COORDINATOR
2 weeks ago
Department: Behavioral Health
Position reports to: Behavioral Health Manager
Position Summary:
The Behavioral Health Care Coordinator (BHCC) works in collaboration and continuous partnership with chronically ill or high-risk mental health patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources in a team approach.
Responsibilities:
- Promote timely access to mental health care
- Deliver outstanding and compassionate customer service to individuals seeking mental health services for themselves or a loved one
- Support mental healthcare providers in serving those that reach out to Clinica Romero for care.
- Schedule appointments on behalf of BH provider including verifying insurance and demographic information. Listen to the needs of each individual to ensure they are matched with the provider best equipped to serve their unique mental health needs
- Schedule new patients as well as existing patients' follow up appointments
- Ensure all appointments are scheduled appropriately for both in-person and telehealth visits
- Maintains and works on the bump and wait lists
- Review and address all new patient (internal and outside) referrals/authorization and schedule accordingly
- Review patient charts for BH screening tools scores and refer patients to mental health for assessment when necessary
- Conduct full BH intake on all BH patients. Ensure information is in patient's chart to allow review by BH provider
- Ensure all appointments are registered appropriately in the EMR system, including patient registration, patient and insurance information, and other information needed
- Troubleshoot patient issues
- Act as the point of contact for all BH patients
- Perform light case management in support of BH provider and patient care
- Schedule transportation services for patients in need
- Act as a translator (Spanish speaker) for BH provider and patient communication
- Organize translation services if further language barrier persist
- Conduct reminder appointment calls (day before and morning of)
- Performs various front office duties
- Performs other duties as assigned
Qualifications/Requirements:
- Must have experience in the medical and mental health field with knowledge of insurance companies and benefits/eligibility for mental health and substance abuse services
- Bi-lingual (Spanish speaking) preferred
- Demonstrate self-direction, professional decision-making, ability to multi-task and possess high attention to detail. Takes initiative.
- Excellent care and customer service skills
- Responsive and communicative with BH providers, staff, and management
- Ability to answer high volume calls and emails in a prompt and professionally confident manner
- Willingness to receive ongoing training and supervision
- Express empathy and kindness
- Knowledge of HIPPA regulations
- Excellent communication skills with the ability to communicate clearly and concisely, both orally and in writing
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