Power Sports SERVICE ADVISOR

Found in: Careerbuilder One Red US C2 - 7 days ago

Mattoon IL United States Auto Centers Full time
Description:

Summary/Objective:

Consult with customers regarding service needs.


Essential Job Functions:

  • Communicate directly with customers regarding vehicle service
  • Schedule service appointments
  • Ensure work is completed by service technicians in a timely manner
  • Various other duties as assigned
Requirements:

Knowledge, Skills and Ability Requirements:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
  • Design - Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
  • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external).
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Preferred Education/Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibilities:

Directly supervises eight non-supervisory service technicians in the service department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



PIcb82e799126a-25448-34041414

  • CUSTOMER SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 1 week ago

    , IL, United States Valvoline Full time

    Valvoline - JobID: 27859984 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...

  • CUSTOMER SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 1 week ago

    , IL, United States Valvoline Full time

    Valvoline - JobID: 27721806 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...

  • CUSTOMER SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 1 week ago

    , IL, United States Valvoline Full time

    Valvoline - JobID: 27807432 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...

  • CUSTOMER SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 1 week ago

    , IL, United States Valvoline Full time

    Valvoline - JobID: 27721799 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...

  • CUSTOMER SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 1 week ago

    , IL, United States Valvoline Full time

    Valvoline - JobID: 27721962 [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly greeting; Present oil change options and additional services based on...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 7 days ago

    , CA, United States Toyota Dealership Full time

    Toyota Dealership - JobID: 200-143445 [Auto Service Technician] As a Service Advisor at Toyota, you'll: Be responsible for scheduling service work in the service department and for selling additional services to customers; Greet customers in a timely, friendly and professional manner; Advise customers on the care of their cars; Clearly explain the exact...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 3 days ago

    , NC, United States Toyota Dealership Full time

    Toyota Dealership - JobID: 200-104020 [Auto Service Technician] As a Service Advisor at Toyota, you'll: Be responsible for scheduling service work in the service department and for selling additional services to customers; Greet customers in a timely, friendly and professional manner; Advise customers on the care of their cars; Clearly explain the exact...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 7 days ago

    , TX, United States Toyota Dealership Full time

    Toyota Dealership - JobID: 200-542899 [Auto Service Technician] As a Service Advisor at Toyota, you'll: Be responsible for scheduling service work in the service department and for selling additional services to customers; Greet customers in a timely, friendly and professional manner; Advise customers on the care of their cars; Clearly explain the exact...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 2 days ago

    , MT, United States Lithia Motors Full time

    Lithia Motors - JobID: R67894 [Auto Service Technician / Customer Service] As a Service Advisor at Lithia Motors, you'll: Be responsible for initiating automotive services and repairs; Serve as the communicator and liaison between the customer and technician; Develop estimates by costing materials, supplies, and labor; Prepare repair orders (RO), obtaining...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 7 days ago

    , FL, United States Lithia Motors Full time

    Lithia Motors - JobID: R67941 [Auto Service Technician / Customer Service] As a Service Advisor at Lithia Motors, you'll: Be responsible for initiating automotive services and repairs; Serve as the communicator and liaison between the customer and technician; Develop estimates by costing materials, supplies, and labor; Prepare repair orders (RO), obtaining...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 3 days ago

    , AZ, United States Lithia Motors Full time

    Lithia Motors - JobID: R67978 [Auto Service Technician / Customer Service] As a Service Advisor at Lithia Motors, you'll: Be responsible for initiating automotive services and repairs; Serve as the communicator and liaison between the customer and technician; Develop estimates by costing materials, supplies, and labor; Prepare repair orders (RO), obtaining...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 3 days ago

    , CA, United States Mazda Dealership Full time

    Mazda Dealership - JobID: 200-748436 [Auto Service Technician] As a Service Advisor at Mazda, you'll: Sell and schedule needed service work in the service department; Schedule service appointments; Obtain customer and vehicle data prior to arrival when possible; Greet customers on the service drive; Write up customer's vehicle problems accurately and clearly...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 3 days ago

    , IN, United States Nissan Dealership Full time

    Nissan Dealership - JobID: 200-534027 [Auto Service Technician] As a Service Advisor at Nissan, you'll: Oversee flow of Drive Lane; Ensure that customers receive prompt, courteous, and effective service; Ensure that the daily inventory of technicians' time is consistently sold to service customers; Distribute work between technicians efficiently; Provide...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 1 week ago

    , AR, United States Hyundai Dealership Full time

    Hyundai Dealership - JobID: 200-114663 [Auto Service Technician] As a Service Advisor at Hyundai, you'll: Greet customers, obtain customer and vehicle data; Determine nature of desired service and/or complaint; Write or type clear and precise repair instructions on the repair order for the technician; Provide estimate for labor and parts; Promote the sales...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 3 days ago

    , FL, United States Grieco Automotive Group Full time

    Grieco Automotive Group - JobID: 200-107171 [Auto Service Technician] As a Service Advisor at Grieco Automotive Group, you'll: Build strong customer relationships and sell the technician's time; Greet and consult the customers on service needs; Perform a thorough vehicle walk around inspection as part of the write-up; Sell and up sell services by emphasizing...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 4 days ago

    , CA, United States Penske Automotive Full time

    Penske Automotive - 750 West Herndon Ave [Auto Service Technician] As a Service Advisor at Penske Automotive, you'll: Sell and schedule needed service work in the service department; Schedule service appointments and obtain customer and vehicle data prior to arrival when possible; Write up customers' vehicle problems accurately and clearly on the repair...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 1 week ago

    , RI, United States Penske Automotive Full time

    Penske Automotive - 1085 Centerville Road [Auto Service Technician] As a Service Advisor at Penske Automotive, you'll: Sell and schedule needed service work in the service department; Schedule service appointments and obtain customer and vehicle data prior to arrival when possible; Write up customers' vehicle problems accurately and clearly on the repair...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 1 week ago

    , CA, United States Chevrolet Dealership Full time

    Chevrolet Dealership - JobID: 200-220113 [Auto Service Technician] As a Service Advisor at Chevrolet, you'll: Schedule appointments with customers; Greet customers on the service drive; Write estimates and get approval from customers; Write repair orders, giving a clear description of the problems; Sell customers on needed service to their vehicles; Dispatch...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 6 days ago

    , FL, United States Chevrolet Dealership Full time

    Chevrolet Dealership - JobID: 200-114300 [Auto Service Technician] As a Service Advisor at Chevrolet, you'll: Schedule appointments with customers; Greet customers on the service drive; Write estimates and get approval from customers; Write repair orders, giving a clear description of the problems; Sell customers on needed service to their vehicles; Dispatch...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 4 days ago

    , CA, United States Chevrolet Dealership Full time

    Chevrolet Dealership - JobID: 200-102125 [Auto Service Technician] As a Service Advisor at Chevrolet, you'll: Schedule appointments with customers; Greet customers on the service drive; Write estimates and get approval from customers; Write repair orders, giving a clear description of the problems; Sell customers on needed service to their vehicles; Dispatch...