CLIENT SUPPORT SPECIALIST I

2 weeks ago

Meridian ID USA, United States First Interstate BancSystem, Inc. Full time
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at our Meridian, ID E Broadway branch.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

* Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.
* Child Care Assistance Program for eligible dependent(s).
* We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
* The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

We help people and their money work better together The role of the Client Support Specialist helps us fulfill our mission through inbound calls assisting with financial questions. Our core values are People First-Always, Seek Greatness, Commitment to Community and Celebrate Success This role is primarily on phone system all day to assist our client base during hours of operation. They will respond to a myriad of bank related inquiries. Delivery of quality interactions to the client is of the utmost importance regardless of channel.

DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned.

* Support daily incoming calls in a flexible work environment
* Support both internal and external client interactions for general inquiries as well as complex financial transactions
* Provide outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
* Ability to balance multiple tasks effectively.
* Use bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.
* Ability to actively listen, show empathy, problem solve, and deliver great solutions.
* General maintenance of financial accounts ensuring attention to detail
* Thorough understanding of banking products and services
* Ability to self-manage productivity while ensuring banking regulatory compliance.
* Successful completion of all required annual and compliance training.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED). At least 12 months experience in a customer service capacity or equivalent experience

Experience in a call/contact center strongly desired.

OTHER SKILLS AND ABILITIES

Skills and abilities to develop and maintain effective relationships and respond to inquiries and circumstances, as necessary. The ability to work in fast paced environment. Be adaptable to change and remain alert of his or her work surroundings. Accuracy of written and verbal communication. Ability to identify the appropriate method and approach for call escalation to one of the designated representatives who maintain the knowledge to support the internal/external inquiries accurately and efficiently. Ability to actively seek out solutions from support resources provided. Ability to identify and communicate system/product performance issues. Participate in group huddles and provide necessary feedback when additional support materials are necessary.

Keyboarding skills; speed and accuracy. 10 key accuracy. Computer knowledge and skills and the ability to explain product troubleshooting steps to clients. Able to work independently. Conscientious and detail oriented. Able to comply with all bank policies and procedures.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk, and climb or balance.

The noise level in the work environment is usually moderate.

WORK SCHEDULE

The current schedule for this position is 10AM-7PM with rotating Saturdays dependent on scheduling needs, and subject to change per management.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

  • Client Support Specialist I

    2 weeks ago

    Meridian, United States First Interstate BancSystem, Inc. Full time

    If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is located at our Meridian, ID E Broadway branch. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and...

  • Client Support Specialist I

    3 days ago

    Meridian, United States First Interstate Bancsystem Inc Full time

    **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal This position is located at our Meridian, ID E Broadway branch. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and...

  • MEDICAL TRANSPORT SPECIALIST

    4 weeks ago

    Meridian, ID 83646, USA, United States Quest Diagnostics Incorporated Full time

    Category Transportation and Logistics Location Meridian, Idaho Job function Operations Job family Logistics/CouriersShift Evening Employee type Regular Part-Time Work mode On-siteMedical Transport Specialist / Driver Part-TimeMeridian, ID - Monday-Friday 4:00pm-10:00pmWe will provide you a career with a leader in the healthcare industry, by offering a wide...

  • MEDICAL TRANSPORT SPECIALIST

    5 days ago

    Meridian, ID 83646, USA, United States Quest Diagnostics Incorporated Full time

    Category Transportation and Logistics Location Meridian, Idaho Job function Operations Job family Logistics/CouriersShift Evening Employee type Regular Part-Time Work mode On-siteMedical Transport Specialist / Driver Part-Time - Meridian, IDMon-Fri 3:30-9:30pm (occasional F/T PTO coverage M-F from 2:00pm - 10:30pm)Route goes to Boise, Nampa, and Meridian....

  • ACCREDITATION SPECIALIST, RN

    3 weeks ago

    Meridian, ID 83646, USA, United States St. Luke's Health System Full time

    OverviewSt. Luke's Health System in Meridian, ID is seeking an Accreditation Specialist to join our Quality & Patient Safety team.Unit/Position SummaryUnder direct supervision, the Accreditation Specialist, RN implements patient safety programs.Responsibilities* Acts as the primary resource for assigned departments/sites for services related to the relevant...

  • Client Support Associate

    6 days ago

    Meridian, United States Resilient Enterprises, Inc. Full time

    At Resilient Enterprises, our dedicated team is deeply committed to making a positive impact on our community. We're looking for an Entry Level Client Support Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll take a proactive approach to support...

  • Client Support Associate

    1 week ago

    Meridian, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAt Resilient Enterprises, our dedicated team is deeply committed to making a positive impact on our community. We're looking for an Entry Level Client Support Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll...

  • Client Support Associate

    3 days ago

    Meridian, United States Resilient Enterprises, Inc. Full time

    At Resilient Enterprises, our dedicated team is deeply committed to making a positive impact on our community. We're looking for an Entry Level Client Support Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll take a proactive approach to support...

  • REGISTERED NURSE

    1 week ago

    Meridian, ID 83646, USA, United States St. Luke's Health System Full time

    OverviewAt St. Luke's, our dedicated team of Nurses strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.Meridian Telemetry is a 27 single bed unit that provides care for our more critical med/surg community. Our patient population includes cardiac, stroke, sepsis, respiratory failure, post-surgical,...

  • REGISTERED NURSE

    1 week ago

    Meridian, ID 83646, USA, United States St. Luke's Health System Full time

    OverviewAt St. Luke's, our dedicated team of Nurses strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.Meridian Telemetry is a 27 single bed unit that provides care for our more critical med/surg community. Our patient population includes cardiac, stroke, sepsis, respiratory failure, post-surgical,...

  • CLIENT CARE COORDINATOR

    2 weeks ago

    Mountlake Terrace, WA 98043, USA, United States MINDFUL SUPPORT SERVICES Full time

    Job Type: Full-time; In-Office; hiring multiple candidates for this position as our company grows!Salary: $21.00 per hourThis position is worked at our Mountlake Terrace office, but will be moving to our newest Northgate office in July 2024!Benefits:* 75% coverage of health, dental, and vision insurance* 12 PTO days accrued annually* 4 paid holidays per...

  • REGISTERED NURSE

    3 weeks ago

    Meridian, ID 83646, USA, United States St. Luke's Health System Full time

    OverviewSt. Luke's Health System at Meridian Hospital in Meridian, ID is seeking a full-time, Day-shift Registered Nurse to join our MedSurg 5 & 6 team. When you are here, you are family. It has been an integral part of our culture for as long as anyone here can remember. The safety and well-being of our patients and our team members are at the forefront of...

  • REGISTERED NURSE

    3 weeks ago

    Meridian, ID 83646, USA, United States St. Luke's Health System Full time

    OverviewSt. Luke's Health System at Meridian Hospital in Meridian, ID is seeking a part-time Registered Nurse (currently offering day or night shift) to join our MedSurg 5 & 6 team. When you are here, you are family. It has been an integral part of our culture for as long as anyone here can remember. The safety and well-being of our patients and our team...

  • REGISTERED NURSE

    3 weeks ago

    Meridian, ID 83646, USA, United States St. Luke's Health System Full time

    OverviewSt. Luke's Health System at Meridian Hospital in Meridian, ID is seeking a full-time, Night-shift Registered Nurse to join our MedSurg 5 & 6 team. When you are here, you are family. It has been an integral part of our culture for as long as anyone here can remember. The safety and well-being of our patients and our team members are at the forefront...

  • Intervention Specialist

    10 hours ago

    Meridian, United States Children's Therapy Place Full time

    Job DescriptionJob DescriptionWe are currently hiring Intervention Specialists to join our Boise, Idaho based DDA team.Children’s Therapy Place is a full-service outpatient pediatric therapy practice with locations in the Treasure Valley and Magic Valley. Our clinics provide speech and language therapy, occupational therapy, physical therapy, mental health...

  • Intervention Specialist

    5 days ago

    Meridian, United States Children's Therapy Place Full time

    Job DescriptionJob DescriptionWe are currently hiring Intervention Specialists to join our Boise, Idaho based DDA team.Children’s Therapy Place is a full-service outpatient pediatric therapy practice with locations in the Treasure Valley and Magic Valley. Our clinics provide speech and language therapy, occupational therapy, physical therapy, mental health...

  • PERSONAL INJURY CLIENT INTAKE SPECIALIST

    6 days ago

    Washington, DC 20009, USA, United States Price Benowitz LLP Full time

    Company OverviewPrice Benowitz, LLP is a mid-sized law firm headquartered in Washington, DC with offices and attorneys throughout Washington, D.C., Maryland, Virginia, & South Carolina. Price Benowitz's areas of practice include criminal defense, personal injury, family law, and trusts and estates. Our core values are Passion, Integrity, and Excellence....

  • SELF-SUFFICIENCY SPECIALIST I/II

    4 weeks ago

    Harrisonburg, VA 22801, USA, United States State of Virginia Full time

    Hiring Range: $37,968.00 to $41,860.00Full Time or Part Time: Full TimeAdditional DetailTHIS POSITION IS LOCATED IN MADISON, VIRGINIATitles Description- Self-Sufficiency Specialist I represents the entry level in the Self-Sufficiency Specialist occupational group for employees working under close supervision while being trained in determining eligibility for...

  • COMMUNITY SUPPORT SPECIALIST

    6 days ago

    Norwalk, CT 06851, USA, United States STAR, Inc. Full time

    Community Support Specialist$18.50/hour. Full TimeWe are looking for dedicated and caring people to work with adult aged individuals with developmental/intellectual disabilities in a day program setting. If you are passionate about helping others and making a positive impact in the world, we encourage you to apply today!About our Company:STAR, Inc., is a...

  • SELF-SUFFICIENCY SPECIALIST I/II

    6 days ago

    Woodstock, VA 22664, USA, United States State of Virginia Full time

    Hiring Range: $41,729.22 to $47,350.44Full Time or Part Time: Full TimeAdditional DetailIf you are looking for an opportunity to make a difference in the lives of children, families, seniors and people with disabilities and want to work in a positive, strength-based, and flexible environment, consider a career in human services with Shenandoah County Social...