PATIENT SERVICE REPRESENTATIVE
3 weeks ago
Hours: Monday Thru Friday Various Hours.
The PSRwill be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited to:
- Promptly and professionally answers telephone calls (as well as retrieve messages that are received viaanswering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
- Greet patients/visitors and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
- Explain financial requirements to patients; collect and record copays as required.
- Perform registration functions for new and existing patients.
- Schedule patient appointments per guidelines given and finalize patient schedules for previous day.
- Maintain confidentiality regarding all patients.
- Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
- Other duties as assigned.
Qualified candidates can:
- Adapt to changing priorities and business needs
- Beflexible and not easily flustered
- Givegreat customer service
- Work in a fast-paced, innovative environment
- Focus on what is best for the team over the individual
At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals - without regards to gender, race, ethnicity, ability, or sexual orientation - and proudly celebrate our individual experiences and differences.
Equal Opportunity Employer
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