Driver Support Lead

2 weeks ago

Irving TX United States 7-Eleven, Inc. Full time

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.

How we lead

At 7-Eleven we are guided by our Leadership Principles.

* Be Customer Obsessed
* Be Courageous with Your Point of View
* Challenge the Status Quo
* Act Like an Entrepreneur
* Have an "It Can Be Done" Attitude
* Do the Right Thing
* Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

7Drive is 7-Eleven's delivery division and we're on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.

The Opportunity

A Driver Support Lead monitors, and supervises a group of employees to achieve goals that contribute to the growth and success of our organization. Team leaders motivate and inspire their team members by creating an environment that provides communication, encourages bonding of team members, and demonstrates flexibility.

Responsibilities

* Maintain a positive, empathetic, and professional attitude toward drivers at all times.
* Resolve claim escalations and partner with Delivery Operations Project Manager as needed.
* Review claims to ensure they are moving through their lifecycle efficiently and effectively.
* Review phone calls to ensure quality customer support is being provided.
* Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
* Train Driver Support Advisors to understand policies, processes, and products.
* Analyze reporting to proactively report trends and emerging issues to Delivery Operations Project Manager
* Recognize areas of improvement and make recommendations to Delivery Operations Project Manager
* Work with drivers, your team, and product management to identify, communicate, and execute on product enhancement requests.
* Takes ownership of driver issues and ensures commitments are met as promised
* Monitor, track and evaluate peer's performance based upon predetermined Key Performance Indicators (KPI's) and provide personal feedback to Delivery Operations Project Manager to ensure all goals are met and Skipcart standards are adhered to.

Qualifications

* Ability to solve problems and collaborate with your team and other departments, using data
* Ability to communicate, via chat-communication channels, on calls, and in meetings, presenting data and process-improvement ideas, with your team and other departments
* Strong customer service focus and skills
* Ability to work independently and offer support to Operations team
* Willing to seek guidance and ability to follow through
* Strong written and verbal communication skills
* Ability to organize duties and time management to ensure completion of assigned tasks
* Ability to provide support as part of a virtual team on weekends and occasional holidays
* Working with peers and providing coaching in necessary situations
* Attention to detail of market health and cancellation rates of assigned markets
* Analytical thinking and problem-solving skills
* Strong ability to multitask
* Ability to function in a fast paced environment.

  • Driver Support Lead

    2 weeks ago

    Irving, United States 7-Eleven Full time

    Overview: With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations. Since inventing the convenience industry in 1927, 7-Eleven has built a...

  • IT Support Lead

    2 days ago

    Irving, United States Progilisys Solutions, A Talent Groups Company Full time

    Progilisys Solutions is leading the search for an IT Support Lead for an American fitness company based in Irvine, CA. Responsibilities may include day-to-day operations support, Teams administration, training other staff members, creating, and compiling group metrics, assisting with staff scheduling, writing and/or publishing Knowledge Base articles and...

  • IT Support Lead

    2 days ago

    Irving, United States Progilisys Solutions, A Talent Groups Company Full time

    Progilisys Solutions is leading the search for an IT Support Lead for an American fitness company based in Irvine, CA. Responsibilities may include day-to-day operations support, Teams administration, training other staff members, creating, and compiling group metrics, assisting with staff scheduling, writing and/or publishing Knowledge Base articles and...

  • Lead CDL Truck Driver

    2 weeks ago

    Burnsville, MN, United States Waste Management Full time

    Lead Drivers substitute for the drivers of open routes, supporting drivers to complete routes, and provides other operational support as directed by the Route Manager, which will include training new drivers, retraining, and follow up training of cur CDL, Truck Driver, Driver, Lead, Training, Manager, Manufacturing

  • Delivery Driver Lead

    2 weeks ago

    Fort Oglethorpe, GA, United States Empire Auto Parts Full time

    Supervisory Responsibilities:• Delivery DriversDuties/Responsibilities:• Lead a team of delivery drivers to ensure timely and efficient delivery of auto parts to customers.• Manage the daily operations of the delivery team, including monitoring driver performance, and ensuring compliance with safety regulations and company policies.• Communicate...

  • Delivery Driver Lead

    2 weeks ago

    Odenton, MD, United States Empire Auto Parts Full time

    As a Delivery Driver Lead, will be responsible for leading a team of auto part delivery drivers in the aftermarket collision auto part industry. The role will involve ensuring timely and efficient delivery of auto parts to various customers, including body shops, dealerships, and other automotive service providers. The Driver Supervisor will oversee the...

  • Lead Driver

    2 weeks ago

    Hamilton, NY, United States Birnie Bus Full time

    Birnie Bus Service Lead Driver position available In Hamilton, NY!POSITION SUMMARY:Under limited supervision, plan, direct, and supervise the work activities, customer satisfaction, profitability, and the day-to-day operations and management of a branch. This office position will identify profitable market segments and business opportunities. Secure new...

  • CDL-A Company Truck Driver

    1 day ago

    Irving, United States TransForce Inc. Full time

    Job InfoJob Location: Irving, TXRoute Type: RegionalEquipment: Dry VanTransmission Type: AutomaticJob RequirementsCDL Class: CDL AExperience: 6+ monthsAdditional InformationCDL-A COMPANY TRUCK DRIVERS, WE HAVE WHAT MATTERS MOST TO YOU!MULTIPLE HOME TIME OPTIONSTOP PAY and INDUSTRY LEADING BENEFITSQUALITY EQUIPMENTEXCELLENT COMPANY CULTURECDL-A truck drivers...

  • CDL-A Company Truck Drivers

    2 weeks ago

    Irving, TX, United States KAG-SPG Full time

    KAG Specialty Products, a division of Kenan Advantage Group, is currently hiring Company Truck Drivers in your area! Join KAG today to take advantage of great pay, competitive benefits packages, supportive terminal managers and great equipment!  We Offer: Average $75,000/year ‘Flex’ position – year split between 2 needs OTR position is out 2...

  • CDL-A Company Truck Drivers

    2 weeks ago

    Irving, TX, United States KAG-SPG Full time

    KAG Specialty Products, a division of Kenan Advantage Group, is currently hiring Company Truck Drivers in your area! Join KAG today to take advantage of great pay, competitive benefits packages, supportive terminal managers and great equipment!   We Offer :   Average $75,000/year ‘Flex’ position – year split between 2 needs   OTR position is...

  • Weekend Local CDL A Truck Driver

    2 weeks ago

    Irving, TX, United States KAG-SPG Full time

    KAG Specialty Products, a division of Kenan Advantage Group, is currently hiring Company Truck Drivers in your area! Join KAG today to take advantage of great pay, competitive benefits packages, supportive terminal managers and great equipment! We Offer : Average $75,000/year 'Flex' position - year split between 2 needs OTR position is...

  • CDL-A Company Driver

    2 weeks ago

    Brownsville, TX, United States Western Flyer Xpress Full time

    Western Flyer Xpress is Now Hiring CDL-A Company Drivers! Why Drive for Western Flyer Xpress? Better Pay. Better Equipment. We have a dedicated team at our terminal that keeps you on the road, safe, and making money. Our CDL-A Company Driver Jobs Offer: Full benefits & 401(k)* Variety of driving options including Dry Van and...

  • Driver, CDL

    5 days ago

    Irving, United States WillScot Mobile Mini Full time

    Driver, CDL Date: May 21, 2024 Location: Irving, TX, US, 75038 ...

  • Driver, CDL

    6 days ago

    Irving, Texas, United States WillScot Mobile Mini Full time

    Driver, CDLDate: May 21, 2024Location:Irving, TX, US, 75038 Company:WillScot | Mobile MiniReq ID: 51584At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we...

  • Shuttle Driver

    6 days ago

    Irving, United States The Parking Spot Full time

    ** Shuttle Driver - Full Time** **Job Category****:** Operations - Hourly **Requisition Number****:** SHUTT01251 Showing 1 location **Job Details** **Description** The Parking Spot is the leading near-airport parking company with over 30 locations at over 20 airports, and is actively hiring Shuttle Drivers. Our Shuttle Drivers play an important role in our...

  • Driver - CDL B

    2 weeks ago

    Irving, United States Transforce Full time

    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and...

  • Delivery Driver

    2 weeks ago

    Carrollton, TX, United States Jimmy John's Full time

    Jimmy John's at 2460 Lacy Ln Carrollton, TX and 3100 Forest Ln Dallas, TX are now hiring Delivery Drivers. Delivery Drivers (paid hourly wage + mileage reimbursement + tip) are responsible to check all products for accuracy against quality standards and delivery products to customers in a safe, courteous and timely manner. Delivery drivers must have...

  • Non CDL Support Driver

    2 weeks ago

    Orlando, FL, United States Trillium Staffing Full time

    Now hiring Non CDL Delivery Drivers in Orlando!Trillium Drivers is now seeking Non CDL Delivery Drivers for long-term work! Pay is $19-$20 per hour. Drivers will provide support for local Orlando branches. Drive Straight Truck, under 26,000 GVWR. Will be expected to help out at the branch when not driving, with general yard duties such as unloading and...

  • Mobile Phlebotomy Lead

    6 days ago

    Irving, United States TalentWell Full time

    Mobile Phlebotomy Lead Opportunity:TalentWell is hiring a Mobile Phlebotomy Team Lead for a rapidly growing, Texas-based, clinical laboratory company with a lab in the Irving, TX area. This position will lead a mobile phlebotomy team (route/stat) in and around the DFW Territory. This company offers laboratory testing and mobile phlebotomy services to...

  • Mobile Phlebotomy Lead

    7 days ago

    Irving, United States TalentWell Full time

    Mobile Phlebotomy Lead Opportunity:TalentWell is hiring a Mobile Phlebotomy Team Lead for a rapidly growing, Texas-based, clinical laboratory company with a lab in the Irving, TX area. This position will lead a mobile phlebotomy team (route/stat) in and around the DFW Territory. This company offers laboratory testing and mobile phlebotomy services to...