ED CALL BACK NURSE
3 weeks ago
Responsible for following up with patients who have been registered for care in the emergency department with a focus on understanding of discharge instructions, identifying indications patient should return for re-evaluation and the degree of urgency, informing patient of test results, determining intent to pursue follow-up appointments as indicated, liaison between patient and provider to ensure appropriate medication therapy and/or need for further outpatient testing. Timely documentation in patient records as indicated.
ED Call-Back nurse has a professional obligation to participate in committee activities, surveys and improvement initiatives.
Job Requirements
- Minimum Education
- Graduate of an accredited school of nursing
- Minimum Work Experience
- 3 years in an acute care setting
- Required Licenses/Certifications
- Registered Nurse
- Required Skills, Knowledge, and Abilities
- Excellent human relation skills with ability to empathize, de-escalate, and actively listen
- Provide appropriate direction with corresponding urgency based on ability to glean adequate information
- Prioritize patient lists and collaborate with ED providers to ensure appropriate care loop closures
- Professional demeanor and phone etiquette
- Firm understanding of privacy regulations and how to establish acceptable recipient of information on a phone call
- General understanding of computer technology, electronic documentation, and Microsoft Office documents
- Autonomous with self-initiative, desire to serve patient needs and ability to work in a largely isolated environment
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