PATIENT INTAKE REP
3 weeks ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change
**Responsibilities**
A day in the life of a Patient Intake Representative at Hackensack Meridian Health includes:
+ Communicates all pertinent information to patient/customer at initial and subsequent contacts.
+ Answers incoming department calls within three rings. Fields department call volume: asks appropriate questions to screen calls, relays accurate information to caller, takes appropriate action.
+ Monitors voicemail and initiates appropriate follow-up. Relays messages to staff per department
+ Obtain and document all pertinent information for scheduling intake to facilitate effective insurance verification, scheduling and registration processes.
+ Verifies insurance on all new referrals and screens appropriately for department specific needs.
+ Documents all interactions with insurance representatives, patients/customers and interested parties.
+ Pursues, researches and relays any discrepancies to insurance company representatives, patients and appropriate supervisors.
+ Compiles statistical information as needed per department needs. Prints daily scheduling reports. Forwards reports to referral sources documenting accurate information.
+ Follows department procedures for initiating required authorizations for services and verifying receipt of
+ Pre-registers patients per department guidelines. Obtains insurance cards, prescriptions, insurance referrals along with other required registration forms.
+ Updates, revises and enters all information in registration system. Obtains patient signatures on all registration paperwork.
+ Informs patient of co-payment/payment responsibilities and collects payment.
+ Compiles new patient chart including department forms.
+ Schedules, re-schedules, coordinates and prioritizes scheduling of multiple service needs. Updates schedules per department guidelines.
+ Advises patient/customer of department guidelines related to scheduling, registration, cancellations and late arrivals.
+ Completes all scheduling processes prior to patient's first visit and assures that all involved parties have necessary information.
+ Other duties and/or projects as assigned.
+ Adheres to HMH Organizational competencies and standards of behavior.
+ Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs. and stands a minimum of 1 hour a day
**Qualifications**
+ High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
+ Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.
+ Good organizational skills; ability to set priorities effectively.
+ Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today
**Job ID** _2024-143404_
**Department** _Wound Care Center_
**Site** _JFK Medical Center_
**Job Location** _US-NJ-Edison_
**Position Type** _Full Time with Benefits_
**Standard Hours Per Week** _40_
**Shift** _Day_
**Shift Hours** _7a.m. - 3p.m._
**Weekend Work** _No Weekends Required_
**On Call Work** _No On-Call Required_
**Holiday Work** _No Holidays Required_
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