PATIENT HEALTH NAVIGATOR

2 weeks ago

San Diego CA USA, United States Family Health Centers of San Diego, Inc. Full time
Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Roles

* Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
* Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients' insurance requirements.
* Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.).
* Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
* Assists with scheduling, organizing, and managing a patient/client's healthcare maintenance and treatment.
* Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
* Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information.
* Performs other duties as assigned.

Education/Certifications/Licenses/Registrations

* High School diploma (or GED equivalent) required.
* 2 years of experience with health education or working in the medical/health related field preferred.
* Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements
* Ability and means to travel as needed in a timely manner within San Diego County. DRIVER REQUIREMENTS: Requires an active Class C California driver's license, proof of liability insurance at $100,000, on vehicle used. No more than 2 points in past 12 months; No suspensions in last 2 years for moving violations; No DUI, reckless or felony Driving within 5 years. No license revocation in 7 years.
* Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.)

Experience/Specialized skills (including Language)

* Demonstrated ability to maintain good working relationships with employees, coworkers, and departments.
* Intermediate interpersonal and customer service skills.
* Strong written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.
* Demonstrated social skills, limit-setting, and boundaries.
* Demonstrated ability to be culturally sensitive and respect diversity.
* Demonstrated ability to exercise discretion and maintain confidential information.
* Ability to work well in both a team-based environment and independently.
* Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
* Basic supportive communication skills, such as reflecting, active listening, and paraphrasing.
* Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.
* Knowledge of health and social service systems in San Diego County is preferred
* Bilingual in English/Spanish preferred.
* Bilingual (English/Spanish) may be required depending on assignment.
* Strong skills in computer applications and software.

Physical Requirements/Working Environment

Bending (neck): OCCASIONALLY (1 - 3 HRS)

Bending (waist): RARELY (0-1 HRS)

Carrying 0 - 10 lbs: RARELY (0-1 HRS)

Carrying 11 - 25 lbs: NEVER

Carrying 25 - 50 lbs: NEVER

Carrying 51 - 75 lbs: NEVER

Carrying 75 lbs: NEVER

Climbing (ladder): NEVER

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: INCIDENTAL DRIVING (LESS THAN 3 DAYS/WEEK)

Exposure to blood borne pathogens and biohazards: NO

Exposure to dust, gas, fumes, or chemicals: Office supplies

Fine manipulation: OCCASIONALLY (1 - 3 HRS)

Kneeling: RARELY (0-1 HRS)

Lifting 0 - 10 lbs: RARELY (0-1 HRS)

Lifting 11 - 25 lbs: NEVER

Lifting 25 - 50 lbs: NEVER

Lifting 51 - 75 lbs: NEVER

Lifting over 75 lbs: NEVER

Power Grasping: OCCASIONALLY (1 - 3 HRS)

Pulling 0 - 10 lbs: OCCASIONALLY (1 - 3 HRS)

Pulling 11 - 25 lbs: RARELY (0-1 HRS)

Pulling 25 - 50 lbs: RARELY (0-1 HRS)

Pulling 51 - 75 lbs: NEVER

Pulling over 75 lbs: NEVER

Pushing 0 - 10 lbs: RARELY (0-1 HRS)

Pushing 11 - 25 lbs: RARELY (0-1 HRS)

Pushing 25 - 50 lbs: RARELY (0-1 HRS)

Pushing 51 - 75 lbs: NEVER

Pushing over 75 lbs: NEVER

Reaching (above shoulder level): RARELY (0-1 HRS)

Reaching (below shoulder level): RARELY (0-1 HRS)

Repetitive use of hand: CONSTANTLY (6+ HRS)

Simple Grasping: OCCASIONALLY (1 - 3 HRS)

Sitting: CONSTANTLY (6+ HRS)

Standing: OCCASIONALLY (1 - 3 HRS)

Twisting: RARELY (0-1 HRS)

Use of Personal Protective Equipment: As established by Department Standards

Walking: OCCASIONALLY (1 - 3 HRS)

Working around equipment and machinery: Office equipment

Ages of Patients Served: N/A

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$19.00 - $23.11

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)

  • Ob Patient Navigator

    1 month ago

    San Diego, United States UC San Diego Health Full time

    Payroll Title: - PAT NAVGTR NON-CLIN 3 - Department: - NEONATOLOGY DEPT ADMIN - Hiring Pay Scale - $24.95 - $42.10 / Hour - Worksite: - Various - Appointment Type: - Limited Appointment - Appointment Percent: - 50% - Union: - Uncovered - Total Openings: - 1 - Work Schedule: - Days, 8 hr shifts, Sunday-Saturday**#128335 OB Patient...

  • Patient Care Navigator

    6 days ago

    San Diego, United States AccentCare Full time

    Overview Why You’ll Love Being a Patient Care Navigator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Patient Care Navigator job. When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to...

  • Manager of Oncology Patient Navigation Program

    4 weeks ago

    San Diego, United States UC San Diego Health Full time

    Payroll Title: - PAT NAVGTR NON-CLIN SUPV 2 - Department: - Cancer Ctr Admin - Hiring Pay Scale - $75,000 - $100,000 / Year - Worksite: - Moores Cancer Center - Appointment Type: - Career - Appointment Percent: - 100% - Union: - Uncovered - Total Openings: - 1 - Work Schedule: - Days, 8 hrs/day, Monday-Friday**#129553 Manager of Oncology Patient...

  • CPT/Lab Assistant/Patient Health Navigator

    7 days ago

    San Diego, United States Family Health Centers of San Diego, Inc. Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Patient Navigator Team Leader

    1 week ago

    San Antonio, United States University Health Full time

    POSITION SUMMARY/RESPONSIBILITIES In addition to functioning as a patient navigator, the team leader provides training and guidance to the patient navigators in the Community Initiatives and Population Health Department. Works with management to clearly define objectives and priorities, review and assess fidelity, and to coordinate the day to day operations...

  • Patient Navigator

    2 days ago

    San Antonio, United States San Antonio Behavioral Health Full time

    The Outpatient Clinical Liaison acts as a coordinator between internal and external referral sources, and the SABHH acute inpatient service program. The Clinical Liaison is responsible for establishing relationships with business development, case managers, physicians, payors, and other referral sources. This position will coordinate appropriate patient...

  • Quality of Care Navigator

    3 weeks ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Doula/Maternal Health Navigator

    1 day ago

    San Jose, United States Roots Community Health Center Full time

    Job DescriptionJob DescriptionPosition Summary: The Maternal Health Navigator serves as the primary care manager for expectant mothers and their families. This role will guide patients through their prenatal and postnatal journeys. They will help navigate them through the various complexities of the healthcare system. The Maternal Health Navigator will be...

  • Health Enrollment Navigator

    3 hours ago

    San Francisco, United States Mission Neighborhood Health Center Full time

    Job DescriptionJob DescriptionThe Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless...

  • Patient Navigator Oncology Full Time Days- Bhs

    4 weeks ago

    San Antonio, United States Baptist Health System Full time

    Summary Under general administrative direction, manages the non-clinical care of patients across the oncology service line in conjunction with the patient’s multidisciplinary care team. Collaborates with the patient navigator in coordinating referrals from physicians and health care facilities for patients; providing a significant level of patient...

  • Housing Navigator

    1 month ago

    San Diego, United States San Diego Youth Services Full time

    Job DescriptionJob DescriptionSan Diego Youth ServicesJOB ANNOUNCEMENTHousing NavigatorSan Diego Youth Services seeks a Housing Navigator in the Tay Academy Program to be based at Golden Hill Campus.  This is a full time & exempt position reporting to the Program ManagerSan Diego Youth Services:  Who we areSan Diego Youth Services has helped improve the...

  • Patient Navigator SOR3

    3 days ago

    San Francisco, United States BAART Programs Full time

    Description Position at BAART Programs Patient Navigator, SOR 3 Hub and Spoke Grant BAART Programs is looking for an adaptable and effective Patient Navigator, SOR 3 Hub and Spoke Grant, to work with external entities including but not limited to: jails, hospital EDs, OBOTs, residential programs, other locations identified in need of help with outreach...

  • Care Navigator

    1 day ago

    San Francisco, California, United States Upward Health Full time

    Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the...

  • Care Navigator

    8 hours ago

    San Francisco, United States Upward Health Full time

    Job DescriptionJob DescriptionUpward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are...

  • Patient Navigator- Peer Specialist

    7 hours ago

    San Francisco, United States UCSF Benioff Children's Hospital Full time

    UCSF Department of Medicines Addiction Care Team (ACT) is hiring a Peer Specialist to join the Division of Hospital Medicine (DHM) at Zuckerberg San Francisco General (ZSFG). ACT is an interdisciplinary consultation service for hospitalized patients Specialist, Patient, Peer, Navigator, Addiction, Hospital, Healthcare

  • Ally Navigator

    2 days ago

    San Francisco, United States Trial Library Full time

    Our mission is to improve health equity by expanding access to cancer precision medicine. Trial Library, Inc. is a venture-backed startup founded in 2022 to address inequities in clinical trial participation. Our technology is integrated with human-led navigation to enable clinical trial discovery for anyone, anywhere. Our vision is to be the leading...

  • Peer Navigator, Street Medicine

    23 hours ago

    San Diego, United States HealthCHEC Full time

    At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as...

  • Healthy Measures Health Navigator-SJ

    6 hours ago

    San Jose, United States Roots Community Health Center Full time

    Job DescriptionJob DescriptionHealthy Measures Health Navigator (South Bay)Position Summary: The Health Navigator serves as the primary care manager for individuals and families who need services. They facilitate the initial introduction to the organization’s services and maintain ongoing contact with each assigned participant.Duties and...

  • Social & Health Equity Navigator

    7 days ago

    San Antonio, United States Molina Healthcare Full time

    Job Description Job Summary The Social and Health Equity Navigator will assist members in addressing social conditions that impact health outcomes, assist with the development of a process to collect, analyze, and report data metrics, and ensure these cost-effective services are provided to members who need them the most. The Social and Health Equity...

  • Patient Services Representative

    2 days ago

    San Diego, United States San Ysidro Health Center Full time

    Position Summary: Answer telephones, greets, assists and directs visitors, patients and other clinic office callers. Guides, screens, and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and...