Junior IT Help Desk Operations Specialist with TS/SCI and Full S with Security Clearance
3 weeks ago
is a privately held company in the Technology, Intelligence Analysis, and Language Services consulting arena
Headquartered in Reston, VA, CALNET employees deliver true value to our customers by employing best practices, world class technologies industry expertise in every project
CALNET is a CMMI-Level III DEV, ISO 9001, ISO 2000 and ISO 27001:2013 certified company
About the Job CALNET has a requirement for a Junior IT Help Desk Operations Specialist with TS/SCI and Full Scope Polygraph to support Information Technology (IT) operations for the U.S Intelligence Community at Ft Meade, MD Job Description Responds to internal and external IT Service Requests for IT service on both Unix and NT servers
Provides user notification of receipt of Web- or email-submitted requests
Logs and tracks inquiries using service request management database and maintains history records and related documentation
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility
Required Qualifications: Position requires a minimum of 1 year of experience with background in IT Help Desk Operations and Microsoft Office applications to include Outlook, Word, and Excel
Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus
Unix experience is not required but is a plus
Bachelor's Degree in Information Technology or 5 years of experience in related field Security+ certification required
Position Requires TS / SCI with Full Scope Polygraph This opportunity is located in Ft
Meade, GA
To be considered for this opportunity, please send your Word resume to [email protected]
CALNET, Inc
offers a competitive salary and a generous benefits package
This package includes medical, dental, vision, life, short- and long-term disability insurances, a 401(k)-retirement savings plan, and generous leave time
CALNET, Inc
is an Equal Opportunity Employer
EEO/M/F/D/V www.CALNET.com
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