Front Desk Agent

Found in: Careerbuilder One Red US C2 - 1 week ago

WarwickRhode IslandUS, United States Homewood Suites Warwick Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Homewood Suites Warwick

33 International WayWarwick, RI 02886 Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

 

  • Front Desk Agent

    15 hours ago

    Jekyll Island, United States New Castle Hotels & Resorts Full time

    Position: Front Desk Agent Location: Jekyll Island, GA Lead Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Lead Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and...

  • Front Desk Agent

    Found in: Resume Library US A2 - 1 week ago

    Warwick, Rhode Island, United States Homewood Suites Warwick Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    19 hours ago

    Jekyll Island, United States New Castle Hotels & Resorts Full time

    Position: Front Desk Agent Location: Jekyll Island, GA Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and...

  • Front Desk Agent

    18 hours ago

    Jekyll Island, United States New Castle Hotels LLC Full time

    Lead Front Desk Agent How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Lead Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the...

  • FRONT DESK AGENT

    Found in: Careerbuilder One Red US C2 - 2 days ago

    Jekyll Island, GA 31527, USA, United States New Castle Hotels & Resorts Full time

    Position: Front Desk AgentLocation: Jekyll Island, GA Lead Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Lead Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and...

  • FRONT DESK AGENT

    Found in: Careerbuilder One Red US C2 - 2 days ago

    Jekyll Island, GA 31527, USA, United States New Castle Hotels & Resorts Full time

    Position: Front Desk AgentLocation: Jekyll Island, GA Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation...

  • Front Desk Agent

    Found in: Resume Library US A2 - 7 days ago

    Newport, Rhode Island, United States Wayfinder Hotel Newport Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    16 hours ago

    Hilton Head Island, United States Marriott Hotels & Resorts Full time

    Shift: 1st and 2nd shift. Job Status: Part time. Pay: $18.00/hour. Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, te Front Desk, Agent, Hotel

  • Front Desk Agent

    17 hours ago

    Warwick, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    2 weeks ago

    Saint Simons Island, United States MMI Hospitality Group Full time

    Job DescriptionJob DescriptionIf you believe that first impressions can set the tone for an entire hotel stay, please keep reading.  The King and Prince Beach & Golf Resort has an opportunity for a Front Desk Agent.  As a Front Desk Agent, you will be responsible for providing our guest with “Southern Hospitality” throughout their stay.  The Front...

  • Front Desk Agent

    17 hours ago

    Saint Simons Island, United States MMI Hospitality Group Full time

    If you believe that first impressions can set the tone for an entire hotel stay, please keep reading.   has an opportunity for a Front Desk Agent.  As a Front Desk Agent, you will be responsible for providing our guest with “Southern Hospitality” throughout their stay.  The Front Desk Agent has a combination of guest services-related duties from...

  • Front Desk Agent

    4 days ago

    Saint Simons Island, United States MMI Hospitality Group Full time

    Job DescriptionJob DescriptionIf you believe that first impressions can set the tone for an entire hotel stay, please keep reading.  The King and Prince Beach & Golf Resort has an opportunity for a Front Desk Agent.  As a Front Desk Agent, you will be responsible for providing our guest with “Southern Hospitality” throughout their stay.  The Front...

  • Front Desk Agent

    18 hours ago

    Warwick, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Supervisor

    Found in: Resume Library US A2 - 2 weeks ago

    Newport, Rhode Island, United States The Vanderbilt Full time

    Job Description Embark on a rewarding journey as a Front Desk Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check-ins, personalized service, and efficient problem resolution. In this pivotal role, your leadership will set the tone for our front desk team, creating an atmosphere of hospitality and warmth that leaves a...

  • Front Desk Agent

    Found in: Resume Library US A2 - 1 week ago

    Johns Island, South Carolina, United States The Dunlin Full time

    Job Description Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out. Greet...

  • Front Desk Agent

    18 hours ago

    Mackinac Island, United States Hotel Investment Services Full time

    The Lake View Hotel is situated at the end of Main Street on historic Mackinac Island. With 80% of the island protected by a Michigan State Park the island is flush with outdoor recreational activities while having a vibrant business community and tourism industry. Mackinac Island is the number one tourist destination in the Midwest. No cars are on the...

  • Front Desk Agent

    17 hours ago

    Mackinac Island, United States Hotel Investment Services Full time

    Harbour View Inn is situated on Main Street on historic Mackinac Island. With 80% of the island protected by a Michigan State Park the island is flush with outdoor recreational activities while having a vibrant business community and tourism industry. Mackinac Island is the number one tourist destination in the Midwest. No cars are on the island, just...

  • Front Desk

    2 weeks ago

    Warwick, United States Healthtrax Fitness & Wellness Full time

    Job DescriptionJob DescriptionWe are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed.You are a natural people person...

  • Front Desk Agent Full Time

    Found in: Resume Library US A2 - 1 week ago

    Providence, Rhode Island, United States Graduate Providence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Physical Therapy Front Desk Coordinator Part Time

    8 hours ago

    Warwick, United States Specialized Orthopedic Physical Therapy Full time

    Job Summary: We are seeking a friendly and organized Front Desk coordinator to join our team. As a Front Desk coordinator, you will be the first point of contact for our patients and visitors. Your main responsibility will be to provide exceptional customer service and ensure a smooth flow of operations at the front desk. **Responsibilities**: - Greet...