PATIENT ACCESS REPRESENTATIVE

3 weeks ago

Altoona PA USA, United States University of Pittsburgh Medical Center Full time
Purpose:

Greets and registers incoming patients, checks patients out and schedules future appointments to ensure efficient patient flow by performing the following duties.

Responsibilities:

* Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
* Work on Wait/Rescheduling lists for providers and resources and schedule patients accordingly.
* Carries out alternative workflows during system(s) downtime.
* Follow all workflows related to your department.
* Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance the following policy at the end of each day.
* Check for any special type appointment and obtain any eligibility requirements needed.
* Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on the paperwork.
* Communicate effectively with the patient to understand their AVS.
* Answers telephones, directs and handles calls as needed.
* Work with patients on utilization of Welcome Kiosks.
* Work Encounters without Charges report.
* Assists patients with questions about insurance and UPMC/BMA policies.
* Maintains & troubleshoots problems that arise with computers, printers, scanners, label printers, and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
* Schedules future appointments for BMA Providers or Resources via telephone and in person from AVS, pools, or staff messages.

Qualifications:

* High School Diploma or GED required.
* Graduate of an accredited Medical Secretarial School preferred.
* Minimum of six months related experience and training; or equivalent combination of education and experience preferred.
* Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply, and divide: Ability to apply commonsense understanding to carry out instructions furnished in written oral, or diagram form; Must have the ability to communicate information to patients and physicians in one-on-one situations effectively.

Licensure, Certifications, and Clearances:
* Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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