NOC Engineer

1 month ago

Washington DC United States Nicholson Staffing Solutions Full time
Join our dynamic team as a Tier 2 NOC Network Administrator (Wed-Sat 1400-0000 shift), where you will tackle challenging and complex support issues
This role involves leading efforts in network upgrades and playing a crucial part in coordinating both ticket management and resolution processes with other NOC and operational teams
You will be looked upon as a leader within the Network team, expected to develop and execute technical strategies for managing critical network outages
Key Responsibilities:
• Administer routine system patching and apply IAVA updates to network routers and switches.
• Manage and implement IOS and software upgrades across network systems.
• Create and refine Standard Operating Procedures (SOPs) for network operations.
• Diagnose and resolve system failures and issues blocking access to services within the network.
• Monitor network performance, analyze usage trends, and prepare capacity planning reports.
• Propose solutions to enhance network monitoring, management, and operational procedures
Additional Duties:
• Utilize expertise and available resources to address potential workarounds.
• Maintain and update technical knowledge base, responding to informational queries.
• Contribute to Knowledge Management (KM) by documenting solutions in the Solutions database.
• Participate in engineering design discussions and data collection.
• Assist in the implementation, installation, and technical updates of network systems within specific sites or areas.
• Address and resolve network-related tickets.
• Manage network access issues, including provisioning new switches, routers, VLANs, and cryptographic devices.
• Investigate network errors and perform incident analysis to prevent future issues.
• Route service requests to the appropriate teams for quick resolution.
• Conduct thorough root cause analysis and resolve problems linked to incident tickets.
• May also be responsible for configuring, deploying, managing, and maintaining network monitoring systems to ensure optimal system performance
Qualifications:
• IAT Level II Certification
• TS/SCI with CI Poly clearance

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