PATIENT SERVICE REPRESENTATIVE
4 weeks ago
Department: Primary Care - Oakland
Position is located: Inland Family Care Oakland
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 7:30 AM to 4:00 PM
Summary:
The position is the first point of contact for patients and visitors. Schedules appointments, maintains medical records, answers telephones.
Responsibilities:
* Schedules/reschedules patient appointments based on the physician schedule.
* Greets visitors and patients
* Answers telephones, records messages in a timely fashion
* Enters and updates patient registration data and patient accounts
* Photocopies documents as required
* Pre-certifies patients when required
* Process and records referral requests for patients and physicians
* Transcribes letters and memos as required.
* Maintains computer backups
* Process and sorts mail
* Process calls from insurance companies
* Correct/edit transcriptions
* Stock and order supplies
* Complies with Hospital Hand Hygiene Standards.
* Adheres to Hospital Standards of Behavior.
* Performs all other duties assigned.
Other Information:
Competencies and Skills
* Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
* Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
* Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
* Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
* Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
* Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
* Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
* Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
* Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
* Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
* Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
* Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
Education
* Required High School Diploma/General Educational Development (GED)
Working Conditions
* Potential exposure to abusive and/or aggressive people.
* Work with computers, typing, reading or writing.
* Lifting, moving and loading 20 to 30 pounds.
* Prolonged periods of sitting.
* Prolonged periods of standing.
* Prolonged periods of walking.
-
Customer Service Representative
2 weeks ago
Benton, United States Parker Hannifin Corporation Full time}, 2000); } The Cylinder and Accumulator Division is seeking a dependable Customer Service Representative for our Benton, AR facility. This individual is responsible for administering customer service accounts of medium complexity, along with some hi Customer Service, Customer Service Representative, Representative, Manufacturing, Retail, Business
-
Bilingual Member Service Representative
3 weeks ago
Benton, United States First Electric Cooperative Full timeJob DescriptionJob DescriptionObjectiveTo achieve the highest degree of member satisfaction in the District office, through efficient performance of responsibilities, all contacts with members effectively utilizing bilingual skills as needed in English/Spanish and through teamwork with other employees.II. Reporting RelationshipsA. Reports to District...
-
Energy Services Sales Representative
4 days ago
Benton, United States ACDI - Access Control Devices, Inc. Full timeJob DescriptionJob DescriptionABOUT ACDI:ACDI is a rapidly growing Professional Services Company that sells and supports dynamic print management, capture, electric vehicle charging, and cost-recovery solutions to streamline office technology and the document lifecycle in a distributor-reseller environment. We have channel distribution and development...
-
Customer Service Representative
5 days ago
Benton Harbor, Michigan, United States Circle K Full timeStore : 900 Sepulveda Blvd, Harbor City, California 90710Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...
-
Customer Service Representative
5 days ago
Benton Harbor, Michigan, United States Circle K Full timeStore : 1150 W Pacific Coast Hwy, Harbor City, California 90710Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...
-
Customer Service Representative
2 weeks ago
Benton Harbor, United States UASA Full timeDiamond Factory Service is currently seeking candidates for a Customer Service Representative position in our call center. The CSR position is a very important role within the company. It is often the first exposure the customer has to anyone within the company. Customers can be gained or lost based on the treatment they receive when they call us. Are you...
-
Customer Service Representative
4 days ago
Benton, United States Eric Andrews - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Eric Andrews State Farm Insurance, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will...
-
Customer Service Representative
1 week ago
Benton Harbor, United States Vomela Specialty Company Full timeJob DescriptionJob DescriptionThe Vomela Transportation Group has an exciting opportunity for a Customer Service Representative to join our team. This position will be responsible for serving as the inside portion of the sales team for the Transportation Group, processing proposals and orders along with other customer service functions as required.The ideal...
-
Customer Service Representative
6 days ago
Benton Harbor, United States Vomela Specialty Company Full timeJob DescriptionJob DescriptionThe Vomela Transportation Group has an exciting opportunity for a Customer Service Representative to join our team. This position will be responsible for serving as the inside portion of the sales team for the Transportation Group, processing proposals and orders along with other customer service functions as required.The ideal...
-
Customer Service Representative
6 days ago
Benton Harbor, United States Vomela Specialty Company Full timeJob DescriptionJob DescriptionThe Vomela Transportation Group has an exciting opportunity for a Customer Service Representative to join our team. This position will be responsible for serving as the inside portion of the sales team for the Transportation Group, processing proposals and orders along with other customer service functions as required.The ideal...
-
Patient Care Technician 1- PCT
4 days ago
Benton, United States Fresenius Medical Care North America Full time**POSITION FEATURES:** experience preferred but not required **PURPOSE AND SCOPE:** Supports FMCNA's mission vision core values and customer service philosophy. Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective...
-
Customer Service Representative
2 weeks ago
Benton Harbor, United States Horizon Bank Full timeCustomer Service Representative Job Overview The CSR plays a key role in originating new deposit accounts and consumer loans. Processes customer transactions, completes customer initiated account maintenance and all other tasks associated with customer requests. Provides timely, efficient, and accurate service in processing transactions in accordance with...
-
Customer Service Representative
1 week ago
Benton Harbor, United States Vomela Transportation Group Full timeJob DescriptionJob DescriptionThe Vomela Transportation Group has an exciting opportunity for a Customer Service Representative to join our team. This position will be responsible for serving as the inside portion of the sales team for the Transportation Group, processing proposals and orders along with other customer service functions as required. The...
-
Benefits Representative
3 weeks ago
Benton, United States AO Globe Life - Tabitha Full timeJob DescriptionJob DescriptionAO Globe Life is looking for a sales representative to join our team in our virtual office. This person will actively seek out and engage prospective customers to sell our product and/or services.The ideal candidate is results-driven, hungry for customer acquisition, and passionate about contributing to top-line revenue...
-
Remote Customer Service Representative
4 days ago
Benton Harbor, United States Randstad USA Full timeWe are seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. As a Customer Service Representative, you may support our trade partners, consumers, and/or internal process partners via phone, chat, email or other technology for our...
-
Customer Service Representative
4 days ago
Benton, United States Cornerstone Building Brands Full timeJob DescriptionJob DescriptionCompany DescriptionFrom home to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond, our building solutions are the cornerstone of communities where people live, work and playJob DescriptionGreet customers when entering or leaving establishment and pleasantly deal with...
-
Registered NURSE
3 weeks ago
Waterville, ME, 04901, Kennebec County, ME, United States CareerStaff Unlimited Full timeRegistered NURSE - RN - SKILLED NURSING FACILITY Seeking a qualified REgistered Nurse for a 3p-11p position at a well-established skilled nursing facility in Waterville, ME! These passionate qualified nurses will have a strong focus on assisting and supporting providers (physicians, nurse practitioners, and physician assistants) in provision of patient...
-
Technical Product and Services Manager
5 days ago
Benton, United States ACDI - Access Control Devices, Inc. Full timeJob DescriptionJob DescriptionTECHNICAL PRODUCT AND SERVICES MANAGER @ ACDI:The Technical Product and Services Manager will help drive product development growth as well as service opportunities around EV Chargers in the channel for the Energy Services division, largely contributing to the overall success of the company.This dynamic team member will be the...
-
Customer Service Representative
1 week ago
Benton Harbor, United States Mosquito Squad Benton Harbor, MI Full time**BHM - Customer Service Specialist - Short-term Project - Part-time** We are **Mosquito Squad**, a fast paced and quickly growing company looking for a highly motivated, energetic and reliable person. This is a seasonal (April to mid-October, weather permitting) position in our Benton Harbor, MI location. The position is for about 20 hours per week. The...
-
PATIENT SERVICES REP
3 weeks ago
US-130, Collingswood, NJ, USA Cooper University Health Care Full timeAbout us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
