PATIENT EXPERIENCE REPRESENTATIVE

3 weeks ago


Boston MA USA, United States Boston Childrens Hospital Full time
Job Posting Description

$2,000 sign-on bonus (terms/taxes apply)

40 hours a week - candidate would need availability to work between the hours of 6:30 a.m. - 7:00 p.m. (all 8 hour shifts). Please note that you would also need to be available to cover Saturday clinic (typically only 2x a month).

Orthopedics Sports Medicine
The Patient Experience Representative provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital administrative operations.

Every athlete is unique. Therefore, treating a young athlete requires caring for the specific patient, not just their symptoms. With more than 45,000 patient visits to our division every year, we combine personalized care with innovative treatment for each child, adolescent, and young adult we treat.

Our Sports Medicine team consists of sports medicine physicians, orthopedic surgeons, physical therapists, podiatrists, athletic trainers, sports psychologists, dietitians, and many others who collaborate to care for every aspect of our patients and their recovery.

Principal Duties and Responsibilities
a. Patient Encounter Management:
a. Provides positive and effective customer service that supports unit operations.
b. Collaborates with referring providers and practices.
c. Obtains required authorizations to compile patient and staff schedules.
d. Schedules patients and supports the patient encounter
b. Check-In / Check-Out:
a. Greets and directs patients, families, and visitors.
b. Monitors daily schedule and coordinates flow with clinicians /supervisors.
c. Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
d. Facilitates and directs communication with Financial Counseling.
c. Administrative:
a. Maintains personal calendars for physician/supervisor(s).

Required Education: High School Diploma / GED.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Unit coordinator. Medical secretary. Administrative assistant. Orthopedics. Sports medicine

  • Boston, United States Boston Children's Hospital Full time

    75425BR - Patient Services-Center for Families **Job Posting Description** - **PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions** - (Not eligible for internal folks)_ The Hale Family Center for Families is dedicated to supporting patient families through their experience at Boston Children's Hospital. Working with...


  • Boston, United States Boston Children's Hospital Full time

    75363BR - Patient Services-Nursing **Job Posting Description** **MSICU** **Monday -Friday 3:30pm-12am** The Medical Surgical Intensive Care Unit at Boston Children's is one of the highest-volume pediatric intensive care units in the United States. We have 40 state-of-the-art pediatric beds and care for more than 2,000 critically ill children annually. -...


  • Boston, United States Boston Children's Hospital Full time

    Job Posting Description Boston Children's Hospital's specialists in the Division of Nephrology care for infants, children, and adolescents with congenital and acquired kidney disease. We are one of the largest pediatric nephrology services in the United States, caring for children from all over the world, and maintain one of the few outpatient dialysis units...


  • Boston, United States Children's Hospital Boston Full time

    75012BRJob Posting Title:Patient Experience Representative (Developmental Medicine) HybridDepartment:Medicine-Developmental MedicineAutoReqId:75012BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description:Patient Experience Representative Developmental Medicine - Hybrid 8:00am-4:30pm $2,000...


  • Boston, MA, United States Shields Health Full time

    Shields Health has an exciting opportunity for a Patient Care Representative to work Part-Time (Tues, Wed & Thurs 10:30a - 7:00p) at our location within Tuft's Medical Center in Boston, MA. **Work with cutting-edge imaging technology Collaboration with world renowned healthcare providers Shields Health Care Group is an independent, Massachusetts-based...


  • Boston, United States Boston Children's Hospital Full time

    75542BR - Ophthalmology **Job Posting Description** **The Lead PER shall be responsible for**: **Customer Service** - Demonstrates positive and effective customer service - Responds to routine inquiries about hospital protocol, policies, and procedures - Greets, screens, registers, and directs patients, families, and visitors - Collaborates and...


  • Boston, United States Boston Children's Hospital Full time

    At Boston Children’s Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents...


  • Boston, United States Children's Hospital Boston Full time

    74781BRJob Posting Title:Patient Experience Representative: per diem days + weekendsDepartment:Patient Services-NursingAutoReqId:74781BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:NursingJob Posting Description: Must be able to work in Boston and Waltham This Patient Experience Representative is 100% in office and will be responsible...


  • Boston, United States Children's Hospital Boston Full time

    74511BRJob Posting Title:Patient Experience Representative- Medical Floor Consults -100% in perDepartment:Psychiatry and Behavioral Sciences AutoReqId:74511BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* (Not...


  • Boston, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...


  • Boston, United States Boston Children's Hospital Full time

    Job Posting Description Must be able to work in Boston and Waltham This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to...


  • Boston, United States East Boston Neighborhood Health Center Full time $18 - $22

    Patient Access Representative Full time, Benefit eligible Monday-Friday 8am-5pm and could include evening, weekend or holiday rotations Bilingual (English/Spanish)The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.  Primarily performs all...


  • Boston, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...


  • Boston, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...


  • Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Thank you for your interest in careers at EBNHCEverywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the...


  • Boston, United States Brigham and Women's Hospital Full time

    Job Description - Patient Service Representative (3285247) Patient Service Rep Needed at Spaulding Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration,...


  • Boston, United States East Boston Neighborhood Health Center Full time

    Description: As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner wile capturing accurate information in order to provide a superior customer experience. The Patient Access Representative will...


  • Boston, United States Dana-Farber Cancer Institute Full time

    Job ID: 37404 Location: 10 Brookline Place West, Brookline, MA 02445 Category: Administration Support/Customer Service Employment Type: Full time Work Location: Remote: occasional time on campus Overview The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient's experience...


  • Boston, United States Boston Children's Hospital Full time

    3:00pm - 11:30pmMSICUThe Medical Surgical Intensive Care Unit at Boston Children's is one of the highest-volume pediatric intensive care units in the United States. We have 40 state-of-the-art pediatric beds and care for more than 2,000 critically ill children annually.Our MSICU serves as one of the largest centers in the U.S., treating about 60 children...


  • Boston, United States Dana-Farber Cancer Institute Full time

    Job ID: 39152 Location: 10 Brookline Place West, Brookline, MA 02445Category: Administration Support/Customer Service Employment Type: Full time Work Location: Remote: occasional time on campusOverview The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient's experience...