PATIENT SERVICES REP BH

3 weeks ago


Kingston NY USA, United States THE INSTITUTE FOR FAMILY HEALTH Full time
Job Details

Job Location
Kingston Family Health Center - Kingston, NY

Position Type
Full-Time/Part-Time

Education Level
High School

Salary Range
$17.75 - $17.75 Hourly

Travel Percentage
None

Job Shift
Day

Job Category
Admin - Clerical

Description

SUMMARY:

Performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents. Provides excellent customer service to patients accessing mental health services.

RESPONSIBILITIES:
  • Greets and checks in patients and assists them in accessing services in a timely manner.
  • Schedules patient appointments in Epic system. Makes reminder and no show calls, and provides schedule information to the practice. Prints, schedules, and confirms appointments.
  • Performs a complete registration of patients' clinical, financial and demographic information into the Epic system. Responsible for the integrity of the data.
  • Collects cash from patients for charges and co-payments. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
  • Reconciles all charges into the system to the original source document
  • Verifies insurance coverage on all patients presenting for appointments.
  • Sends correspondence to patients' residence in order to remind, recall or reschedule appointments.
  • Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.
  • Maintains effective communication with patients, families, peers and other members of the health care team.
  • Demonstrates the ability to set priorities and organize work. Identifies reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator
  • Monitors patient flow in waiting room and proactively resolves patient flow issues related to registration and post-visit processing

Qualifications

QUALIFICATIONS:
  • Computer literacy with proficiency in MS Word, Excel, and PowerPoint.
  • Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time
  • Ability to generate, interpret and analyze data from multiple sources.
  • Minimum of one (1) year customer service experience required
  • Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
  • Multi-lingual preferred


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