LPN - PHYSICIAN PRACTICE - PHONE TRIAGE - ONSITE
2 weeks ago
* $5,000 LPN SIGN ON BONUS AVAILABLE with 1 year commitment to Aultman*
Job Description
Job Title: Triage Phone Operator
Reports to: Triage Coordinator, Director of Practice Management
Purpose: The Triage Phone Operator's purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member.
Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant
Job duties and responsibilities:
* Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level
* Transfer calls to appropriate parties
* Schedule Appointments
* Adjust/Cancel existing patient appointments
* Interpret orders, print and distribute to necessary parties
* Handle medication refill requests
* Address patient complaints and issues, involving a supervisor/manager when needed
* Assist LPNs/MAs with call-backs and follow-ups
* Review consult notes
* Inputting documents for patient charts
Performance Requirements:
* Knowledge of common medications
* Ability to problem solve and utilize critical thinking skills
* Exceptional computer and typing skills
* Knowledge of organization's policies and procedures
* Excellent organizational and time management skills
* Outstanding verbal and written communication skills
* Ability to multi-task, prioritize and meet deadlines
* Willingness to be adaptable and flexible
* Teamwork is a must
* Knowledge of proper documentation guidelines
* Understanding of commonly used abbreviations
* Maintain confidentiality, HIPAA and compliance regulations & requirements
* Experience with EHR preferred
* CPR Certification is required (can be completed upon hire)
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