Customer Advocate

3 weeks ago

Mount Prospect IL United States NTN Bearing of America Full time
1600 Bishop Court, Mount Prospect, Illinois 60056
Hourly

Location: Mt. Prospect, IL

NTN Bearing Corporation (NBCA) has employment opportunities that will assist qualified candidates to achieve their desired goals. NTN is one of the world's premier bearing manufacturers serving the automotive and industrial markets for the past 100 years. NTN is currently seeking a Customer Relations Advocate for our Mt. Prospect office.

The main role of the Customer Relations Advocate Support (CRAS) position is to manage and handle customer issues after receipt of an order. This includes but is not limited to: Returns, Payment Disputes, Credits, Debits and Order Discrepancies: receiving and pricing. The CRA is responsible for working internally with the other CRA's, Lead Advocates, Supervisor and Managers.

Major Responsibilities:

  • Inside Sales Support
  • Provide Quality Service to Customers
  • Submit and Manage RBA's (Return Bearing Authorization)
  • Submit and Manage Credit/Debit Requests
  • Submit and Manage WHD's (Warehouse Discrepancies)
  • Investigate and close Payment Disputes (PD's)
  • Manage the General Customer Relations email box.
  • Manage the DOL (Distributor-On-Line) log-in requests.
  • Support the IAM BU by Processing Orders
  • Entering and correcting EDI bombs
  • Working and managing various reports
  • Support the IAM BU by successfully answering Live Chats on DOL (Distributor-On-Line) when needed.
  • Any additional responsibilities / tasks as required by Management.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor's Degree preferably in business or related field; or three to five years of related experience or some equivalent combination.
  • Demonstrated proficiency with customer focus with the ability to engage and diffuse dissatisfied customers.
  • Previous experience with Microsoft Office Suite
  • Previous experience with ERP systems
  • The ability to work individually and as a member the of team.
  • Strong written and verbal communication skills
  • Effective organizational and time management skills with the ability to multi-task
  • Basic Excel Skills, JDE Knowledge, product knowledge

NTN Bearing Corporation (NBCA) offers a full range of comprehensive benefits, including choice of medical plans, dental, vision, life and disability insurance, a cash matching 401(k) Plan, separate company contribution to your 401(k)-retirement account, paid vacation, and eligibility for tuition reimbursement. NTN Bearing Corporation is an equal opportunity employer that strongly supports diversity in the workplace.

How to apply:
If you are interested in this employment opportunity, please visit our website at www.ntnamericas.com, click careers and apply.

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