Project Manager II
4 weeks ago
DescriptionDescription - ExternalGENERAL SUMMARY/ OVERVIEW STATEMENTThe MGH/MGPO Practice Improvement Division is charged with optimizing and standardizing operations for MGH/MGPO ambulatory practices. Ambulatory Management provides consulting and practice support to the ambulatory practices of the MGH/MGPO and is charged with supporting ambulatory practices in improving operation, business and administrative outcomes. The Ambulatory Management Office partners with the Center for Ambulatory Services and Office of Patient Experience to set and communicate standards and best practices for ambulatory operations.Within the Ambulatory Management Office there are three groups; Practice and Project Management (PPM), Data & Infrastructure, and Training & Communications. The incumbent will rotate into the three groups to be given the opportunity to develop skills and abilities applicable to all aspects of the Ambulatory Management Office strategy.Reporting to the Program Manager of PPM, the Project Manager will support the core function of the PPM team in standardizing and optimizing ambulatory workflows using innovative protocols for increasing patient access, improving the patient experience, and leveraging technology for ambulatory care. The focus will be on the MGH/MGPO and patient expectations for operations and services and to connect practices with the resources available to improve operations and efficiency.This position requires excellent judgment, communication skills, and the ability to prioritize multiple concurrent projects and work effectively within a matrixed organization. Also required are exceptional organizational skills, including effectively develop work plans, meeting deadlines and managing multiple complex projects within a fast-paced, changing environment. The incumbent will work independently and collaboratively to produce consistent, high-quality outcomes seeking advice as needed.PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Collaborate with Division leadership, team members and administrative and clinical leaders across the MGH/MGPO ambulatory practices to support standard patient access project implementations, including change management strategies2. Lead assigned operational performance and improvement projects related to patient access, scheduling template optimization, and other practice operations-focused initiatives:A. Develop and communicate project timelines, key performance indicators, and project deliverablesB. Develop and implement communication plan to keep stakeholders apprised of progress and challengesC. Execute key plans in collaboration with Program Manager of PPM3. Manage key resources for the life-cycle of projects Document process flow and deliverable sequencingFacilitate provider one on one schedule template meetingsDeliver practice scheduler-specific training to implement project changesContinually assess project progress against milestones and timelines to ensure adherence to project plan.4. Utilize processes and work systems that enable optimum performance of the project team including standardized approach and tools for project management and productivity communications5. Partner with practice leaders to monitor and evaluate project implementation and any post-project needs, such as metrics or training.6. Provide general project implementation support to the project team including scheduling meetings, scheduling conference rooms, and create and distribute meeting note and minutes7. Maintain knowledge of practice access and operations subject matter. Research, apply and communicate best practices.8. Serve as subject matter expert in project management to support practice leaders, project team members and department colleagues.9. Act as a resource to other project managers as needed to provide knowledge and assistance.10. Create documentation, reference materials and tools, making them available to other project managers.11.Build and maintain effective relationships with practice leaders throughout the project process and to support ongoing collaboration.12.Identify future project opportunities through ongoing dialogue with practice leaders; develop and present recommendations to manager.13.Participate on hospital committees to engage in the hospital community at large and to increase awareness of the operations, needs and priorities that underscore the project work assigned.14. Participate in projects, meetings and other responsibilities as assigned.QualificationsQualifications - ExternalEDUCATION Bachelor’s Degree required in healthcare, business or related field; MBA, MPH, or MHA preferredEXPERIENCE3 - 5 years directly related work experience required, including within a medical practice or hospital settingSKILLS/ABILITIES/COMPETENCIES REQUIREDKnowledge and demonstrated skill in managing departmental or institutional projects; able to implement standard approach and strategy with team members and practicesDemonstrated ability to effectively manage projects and project key performance indicatorsStrong organizational skills in a deadline driven environment; ability to organize time and priorities effectively, asking for direction when appropriateExceptional ability to prioritize multiple tasks and projects to meet team objectives and deadlinesSelf-directed and displays good judgment; transparency and sharing of work and knowledgeAbility to establish and cultivate constructive client relationships; effective at participating in team-building activitiesExcellent interpersonal/communication and presentation skillsJudgment and discretion in interacting with providers and management on sensitive and confidential issuesStrong understanding of data management and applications for use within the practice environment including summarizing and presenting data and next steps; knowledge of process mapping and workflow mappingProficient in Microsoft Office (Word, Excel, Access, OneNote, PowerPoint)WORKING CONDITIONSNormal office work environment. May need to work outside of standard hours to attend meetings. May travel locally to attend meetings.Job Field: Professional/ManagerialOrganization: Massachusetts General Hospital(MGH)Schedule: Full-timeShift: Day JobEmployee Status: Regular
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