Network Operations Center
2 weeks ago
TEKsystems can process a Secret Security Clearance for these positions or hold a clearance for candidates already in possession of a DoD Secret
Candidates must have experience with both a ticketing system and a monitoring system
Candidates also must be open to shift work (12 hour shifts in a 24x7 environment)
No certifications are required for these positions
Responsibilities include, but are not limited to: • Performs activities related to monitoring, detection, correction, escalation and reporting
Will routinely perform activities associated with IT customer support
• Manually upload and process critical data files directly related to the ability of the organization to provide vetting services to TSA customer organizations • Assist with Creating, analyzing and transmitting critical reports providing time sensitive updates to TSA customer organizations on potential terrorist activity • Assist with the escalation of bridge/conference calls for complex maintenance activities and critical outages • Provide support on mission critical systems during maintenance activities and outages • Proactively monitor the health of the systems and data flows using commercial and proprietary monitoring tools • Triage phone and email call communication using the ability to understand and respond to customer requirements • Create, analyze, route, update and close incident and service request tickets • Verify system application execution to ensure mission critical applications are operating as expected • Conduct initial troubleshooting of IT and non-IT related issues identified thru monitoring tools and system checks • Perform Access Management roles, including processing User Access Requests for all systems, account creations, unlocking accounts and/or resetting passwords • Perform onsite facilities checks verifying the integrity of the mission systems • Create, consolidate and post daily shift logs Basic Qualifications: • Must be able to work all shifts: o 12-hour shifts
36 hours one week
44 hours the next week
Day shifts and night shifts
Rotate shifts approximately every 6 months
The Operations Support Center is open 24/7/365
• Strong attention to detail and organizational skills • Proficiency with Microsoft Office applications • Ability to apply critical thinking, analysis and problem-solving skills in order to make mission impacting decisions on reported issues • Ability to communicate and coordinate requirements with various customers and stakeholders on a variety of issues • Ability to assist with maintaining documentation reflecting the current operational environment • Act as a team player with strong interpersonal skills • Demonstrate strong oral and written communication skills • Ability to perform at a high level in a mission critical and dynamic work environment • Typically, an Associated degree or equivalent experience working in an IT environment is required Preferred Qualifications: • Prior experience in IT Service Desk environment • Knowledge of Remedy, especially Incident Management module • Strong technical knowledge in troubleshooting procedures • Prior knowledge with system monitoring tools, especially Solar Winds and Tivoli Security Clearance Requirements: • Active DOD Secret clearance (or ability to obtain) and ability to obtain agency suitability clearance Physical Requirements: • Must be able to type
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