PATIENT SERVICE REPRESENTATIVE

2 weeks ago

Newington CT USA, United States Hartford HealthCare Full time
Description

Job Schedule: Per Diem

Standard Hours: 1

Job Shift: Shift 1

Shift Details: hrs vary 630am-8pm Monday through Friday

Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women's health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Position Description

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.

Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff. Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.

Responsibilities

* Greets and registers arriving patients, completes registration forms and verifies insurance
* Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
* Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
* Collects co-payments and office charges as needed and explains office payment billing policies to patients
* Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)
* Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams
* Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary
* Reconciles billing and co-pays; refers payment and insurance problems to Billing Department
* Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception
* Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site
* Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience

Qualifications

* High school diploma or equivalent required; Associates' or Bachelor's degree in a clinical or business field preferred.
* 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
* Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits
* Bilingual (highly preferred)

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

  • TSA Customer Service Representative

    1 week ago

    Newington, United States Staples Full time

    **TSA Customer Service Representative** **Function: Retail Locations** **Address: 45 Gosling Rd** **City / State: Newington, NH US** **Date Posted: February 7, 2022** **Type: Full-time** **Permanent / Contract: Regular** **Job Number: 1200653** Staples Connect focuses on our customer and our community, while empowering you to learn, grow and deliver. As an...

  • Patient Care Manager RN

    6 days ago

    Trumbull, CT, United States Patient Care Full time

    We are hiring for a Patient Care Manager with Home Health experience.  At Patient Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a...

  • Patient Services Coordinator

    10 hours ago

    Newington, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: 40 hours a week Monday - Friday Work whereevery momentmatters. Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most...

  • Customer Service Representative

    9 hours ago

    Newington, United States National Seating & Mobility Full time

    What is it like to work at NSM? National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives. We are dedicated to providing the best care for our clients' unique needs. Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM)...

  • Cust Svc Rep Single Bill Offic

    7 days ago

    Newington, United States Hartford HealthCare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare...

  • Outside Sales Representative

    1 month ago

    Newington, United States Woodgrain Full time

    Job DescriptionJob DescriptionGrow you territory, grow your compensation!The Outside Sales Representative will be responsible for expanding the sales and growth of our Newington, CT Market. You will have the ability to build strong communication, deliver customer satisfaction, create profitable revenue, and a long-lasting rapport with new customers and...

  • Home Visit RN Flex Schedule

    2 weeks ago

    Danbury, CT, United States Patient Care Full time

    We are hiring a PRN RN (Registered Nurse) to provide Behavioral Health and other community-based healthcare services in Danbury and surrounding areas. All shifts available- days, evenings, and weekends.  Loyalty Bonus Available One Patient at a Time Weekly Pay Flexible Schedule At Patient Care, a part of LHC Group, we embrace a culture of caring,...

  • Full Time RN Home Visits

    2 weeks ago

    Hartford, CT, United States Patient Care Full time

    We are hiring a Full-Time RN (Registered Nurse) to provide Behavioral Health and other community-based healthcare services in Hartford and surrounding areas (Farmington, Avon, Bristol, and Southington). Flexible scheduling! Loyalty Bonus Available 1:1 Patient Care Weekly Pay Flexible Schedule At Patient Care, a part of LHC Group, we embrace a culture...

  • Cust Svc Rep Single Bill Offic

    1 week ago

    Newington, Connecticut, United States tapwage Full time

    Primary Location: Connecticut-Newington-Curtis-181 Patricia Genova Dr Job: Customer Service RepresentativeOrganization: Hartford HealthCare Corp.Job Posting: Sep 19, 2023Cust Svc Rep Single Bill Offic / PA Customer Service DescriptionWork where every moment matters.Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common:...

  • Restaurant Management/Shift Leader

    2 days ago

    Newington, CT, United States Arbys Full time

    SHIFT MANAGER You may know us as the brand with Roast Beef and Curly Fries – but we are also crafting incredible career opportunities. Flexible Schedule ~ Free Shift Meals* ~ Best in Class Training & Continuous Learning ~ 401(k) Retirement Plan* Medical, Dental and Vision* Cash Referral Program Community & Charitable Involvement Igniting...

  • Registered Nursing

    7 days ago

    Newington, CT, United States Jefferson House Full time

    Job Schedule: Part Time Job Shift: Shift 3 Shift Details: 11p-730a ELIGIBLE FOR SIGN-ON BONUS! Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: We invite you to become part of Connecticut’s most comprehensive healthcare network.    At Jefferson House we provide excellent long-term care...

  • Registered Nurse

    7 days ago

    Newington, CT, United States Jefferson House Full time

    Description Job Schedule: Part Time Standard Hours: 24 Job Shift: Shift 3 Shift Details: 11p-730a ELIGIBLE FOR SIGN-ON BONUS! Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of...

  • Food Service Associate

    1 month ago

    Newington, United States Jefferson House Full time

    **Description** **Job Schedule**: Per Diem **Standard Hours**: 1 **Job Shift**: Shift 1 **Shift Details**: Any position from 6AM-7:30 PM including weekends and holidays Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We...

  • Food Service Associate

    1 month ago

    Newington, United States Hartford Healthcare Full time

    Description Job Schedule: Per Diem Standard Hours: 1 Job Shift: Shift 1 Shift Details: Any hours available between 6:00am to 7:30pm, week days and weekends. Work whereevery momentmatters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to...

  • Food Service Associate

    1 week ago

    Newington, United States Hartford Healthcare Full time

    Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. At Jefferson House we provide excellent long-term care and rehabilitation services to seniors...

  • Travel Speech Language Pathologist

    1 day ago

    Newington, CT, United States Focus Staff Full time

    Focus Staff is seeking a travel Speech Language Pathologist for a travel job in Newington, Connecticut. Speech Language Pathologist ~ Discipline: Therapy ~ Shift: 8 hours, days ~ Employment Type: Travel We currently have a client in Newington, CT looking for a Speech Language Pathologist (Traveling SLP) Focus Staff is seeking a traveling Speech...

  • Food Service Associate

    3 weeks ago

    Newington, United States Hartford Healthcare Full time

    Description Job Schedule: Per Diem Standard Hours: 1 Job Shift: Shift 1 Shift Details: Any position from 6AM-7:30 PM including weekends and holidays Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become...

  • Travel Speech Language Pathologist

    1 day ago

    Newington, CT, United States Focus Staff Full time

    Focus Staff is seeking a travel Speech Language Pathologist for a travel job in Newington, Connecticut. Job Description & Requirements Specialty: Speech Language Pathologist Discipline: Therapy Start Date: 06/17/2024 Duration: 13 weeks 40 hours per week Shift: 8 hours, days Employment Type: Travel We currently have a client in Newington, CT...

  • Patient Accounts Rep

    1 week ago

    Newington, CT, United States Hartford HealthCare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare...

  • Environmental Services Associate

    7 days ago

    Newington, United States Hartford Healthcare Full time

    Description Job Schedule: Part Time Standard Hours: 12 Job Shift: Shift 1 Shift Details: 7:00am to 1:00pm every weekend Work where every moment matters.Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most...