PATIENT SERVICES ADVOCATE
3 weeks ago
The Patient Services Advocate functions in a patient communication role. Facilitates patient access to care throughout the registration, scheduling, and communicative processes. This role sets the tone for the entire patient experience by greeting patients and visitors and directing them accordingly, as well as all other patient access responsibilities. Appropriate and courteous facilitation of the patient care process to ensure delivery of an exceptional patient experience. Advocates and meets the needs of all patients and prioritizes the patient experience in response to a wide range of duties including but not limited to registration and pre-registration, adherence to financial and cash control policies, and building and maintaining collaborative relationships with internal and external clients, leading to unmatched services.
• Ensures that patient demographic, insurance information, verification and eligibility have been established and accurately documented.
• Verifies pre-certifications and facilitates any required changes
• Coordinates rescheduling in the event that prior-authorization is not obtained the day before scheduled treatment or diagnostics
• Obtains financial clearance.
• Collects deductibles, co-pays, and other fees associated with services provided, and/or facilitates referral to financial counseling.
• Advanced Patient Liability Collection Performance and high achievement in productivity
• Documents and communicates with clinical staff, physicians, administrators, and patients regarding insurance problems and/or discrepancies, and verifies all insurance information accurately.
• Answers phones in a timely and professional manner and directs calls accordingly.
• Welcome patients and their families and assist with the registration process.
• Initiates and prepares correspondence as needed.
• Ensures that the patient information is collected and that patients are aware of their rights to make decisions regarding their healthcare, conditions of admission, patient rights and financial responsibilities, hospital policies and procedures.
• Adhere to infection control/ safety guidelines as well as patient confidentiality policies through HIPAA compliance.
• Facilitates exceptional Patient Experience.
• May perform other related duties as assigned.
Education
Associate degree or equivalent experience preferred.
Minimum Work Experience
Service industry experience and healthcare experience is preferred.
Required Skills, Knowledge, and Abilities
Knowledge: Current Procedural Terminology (CPT), Internal Classification of Diseases (ICD), Medical Terminology, EMR/ HER, HIPAA Current Regulatory Guidelines and Requirements.
Skills: Organizational, Verbal and Written Communication, Detail Oriented, Analytical and Problem Solving, Office Software Applications. Customer-Service Oriented, Data Entry, Cycle Management
-
Customer Service Advocate I
5 days ago
Remote-KY, United States Centene Corporation Full timeYou could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issues, or...
-
PATIENT SERVICES REP
3 weeks ago
US-130, Collingswood, NJ, USA Cooper University Health Care Full timeAbout us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
-
Louisville, KY, United States Norton Healthcare Full timeResponsibilities The Nurse Practitioner (APRN) is to provide healthcare to patients with an emphasis on disease prevention, health promotion, health maintenance, and supportive care. The APRN works independently as well as collaboratively to diagnose, prescribe treatment, manage and evaluate patient care. The APRN functions as an educator, healthcare...
-
Lagrange, KY, United States Baptist Healthcare System, Inc. Full timeJob Description: Patient Care Tech, Behavioral Health Shift: PRN Nights; Some weekends and holidays may be required Where You'll Be: Baptist Health LaGrange is adding a brand new 11-bed inpatient behavioral health unit. Our focus will be providing care for adults 18 and older who require hospitalization for behavioral health needs in a safe and...
-
Lagrange, KY, United States Baptist Healthcare System, Inc. Full timeJob Description: Patient Care Tech, Behavioral Health Shift: PRN; Some weekends and holiday hours may be required Where You'll Be: Baptist Health LaGrange is adding a brand new 11-bed inpatient behavioral health unit. Our focus will be providing care for adults 18 and older who require hospitalization for behavioral health needs in a safe and structured...
-
LEAD PATIENT SERVICES REP
2 weeks ago
100 Clinton St, Camden, NJ 08103, USA, United States Cooper University Health Care Full timeAbout us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
-
Lagrange, KY, United States Baptist Health Full timeJob Description:Patient Care Tech, Behavioral HealthShift: PRN Nights; Some weekends and holidays may be requiredWhere You'll Be:Baptist Health LaGrange is adding a brand new 11-bed inpatient behavioral health unit. Our focus will be providing care for adults 18 and older who require hospitalization for behavioral health needs in a safe and structured...
-
Lagrange, KY, United States Baptist Health Full timeJob Description:Patient Care Tech, Behavioral HealthShift: PRN; Some weekends and holidays may be requiredWhere You'll Be:Baptist Health LaGrange is adding a brand new 11-bed inpatient behavioral health unit. Our focus will be providing care for adults 18 and older who require hospitalization for behavioral health needs in a safe and structured environment....
-
Lagrange, KY, United States Baptist Health Full timeJob Description:Patient Care Tech, Behavioral HealthShift: PRN; Some weekends and holiday hours may be requiredWhere You'll Be:Baptist Health LaGrange is adding a brand new 11-bed inpatient behavioral health unit. Our focus will be providing care for adults 18 and older who require hospitalization for behavioral health needs in a safe and structured...
-
DOMESTIC ABUSE VICTIM ADVOCATE
2 weeks ago
Colorado Springs, CO 80903, USA, United States Choctaw Global Full timeDOMESTIC ABUSE VICTIM ADVOCATEFORT CARSON, COUnited States Army Special Operations Command (USASOC)FAMILY ADVOCACY SUPPORT SERVICES (FASS)QUALIFICATIONS Current/Active Secret level Clearance required prior to hire.Bachelor’s Degree from an accredited school in social work, psychology, marriage, Family, and child counseling, counseling or behavioral...
-
Behavioral Health Care Advocate
5 days ago
Louisville, KY, United States UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Lagrange, KY, United States Baptist Health Full timeJob Description:Patient Care Tech, Behavioral HealthShift: Part Time Days, 7a-7p; Weekends Only (Saturday, Sunday)Where You'll Be:Baptist Health LaGrange is adding a brand new 11-bed inpatient behavioral health unit. Our focus will be providing care for adults 18 and older who require hospitalization for behavioral health needs in a safe and structured...
-
RN - Women Services (NIGHTS)
2 weeks ago
Georgetown, KY, United States Georgetown Community Hospital Full timeAbout UsLifepoint Health’s Central Kentucky market is comprised of four acute care, community-based hospitals, with over 50 outpatient clinics that provide comprehensive healthcare in the Bluegrass region. Bluegrass Community Hospital (Versailles, KY), Bourbon Community Hospital (Paris, KY), Clark Regional Medical Center (Winchester, KY), and Georgetown...
-
Patient Care Tech
2 weeks ago
Frankfort, KY, United States Baptist Healthcare System, Inc. Full timeJob Description: Frankfort Primary Care Job Summary: The Patient Care Technician will be responsible for the examination and treatment of patients under the direct supervision of the physician or advanced practice clinician. Duties include but not limited to the following: check in patients, obtaining vital signs (height, weight, blood pressure, pulse,...
-
Patient Care Technician
2 weeks ago
Lexington, KY, United States Baptist Healthcare System, Inc. Full timeJob Description: Job Summary: The Patient Care Technician will be responsible for the examination and treatment of patients under the direct supervision of the physician or advanced practice clinician. Duties include but not limited to the following: check in patients, obtaining vital signs (height, weight, blood pressure, pulse, pulse oximetry,...
-
Emergency Services RN, PRN
2 weeks ago
Paris, KY, United States Bourbon Community Hospital Full timeAbout UsLifepoint Health’s Central Kentucky market is comprised of four acute care, community-based hospitals, with over 50 outpatient clinics that provide comprehensive healthcare in the Bluegrass region. Bluegrass Community Hospital (Versailles, KY), Bourbon Community Hospital (Paris, KY), Clark Regional Medical Center (Winchester, KY), and Georgetown...
-
Patient Care Tech
2 weeks ago
Frankfort, KY, United States Baptist Health Full timeJob Description:Frankfort Primary CareJob Summary:The Patient Care Technician will be responsible for the examination and treatment of patients under the direct supervision of the physician or advanced practice clinician.Duties include but not limited to the following: check in patients, obtaining vital signs (height, weight, blood pressure, pulse, pulse...
-
Patient Care Tech
2 weeks ago
Lexington, KY, United States Baptist Health Full timeJob Description:BHMG Primary Care - 2108 Nicholasville RoadJob Summary:The Patient Care Technician will be responsible for the examination and treatment of patients under the direct supervision of the physician or advanced practice clinician.Duties include but not limited to the following: check in patients, obtaining vital signs (height, weight, blood...
-
PATIENT CARE TECH
2 weeks ago
Harrodsburg, KY, United States Ephraim McDowell Regional Medical Center Full time+ Job Summary + The Patient Care Technician provides patient care under the direction of licensed staff and within the scope of defined practice. Demonstrates a commitment to accountability and growth to maintain and expand knowledge and skills. Serves as a liaison between other departments ensuring communication and accurate records are available. Adheres...
-
Louisville, KY, United States Norton Medical Group Full timeJob Responsibilities: The APP provides healthcare to patients with an emphasis on disease prevention, health promotion, health maintenance and supportive care. The APP works independently, as well as collaboratively, to diagnose, prescribe treatment, manage and evaluate patient care. The APP functions as an educator, healthcare resource, interdisciplinary...
