CARE COORDINATOR I

3 weeks ago

San Antonio TX USA, United States CentroMed San Antonio Full time
Job Type

Full-time

Description

Hours:

Mon- Fri 8am - 5pm some Saturdays

JOB SUMMARY:

We are searching for our next SUPER STAR

The Care Coordinator I is responsible for providing care coordination services for clients in their

assigned group. The Care Coordinator I will assess clients with all care management needs and

address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of

the supervisor, the Care Coordinator I will maintain a clinical tracking system to ensure

appropriate follow-up, reporting and billing.

DUTIES AND RESPONSIBILITIES:
  • Demonstrate proficiency in looking up accounts in the EPM & EHR system using name, alias,
  • family members, SSN, and account numbers.
  • Answer telephones identifying self and name of clinic, department and demonstrates telephone etiquette and excellent customer service.
  • Assists providers with follow-up on referral as well as no-shows as directed by providers or
  • contract staff. Assists with obtaining second referral if necessary
  • Assists with calls from contractors who may be in need of referrals or medical records for patient's
  • continuum of care.
  • Assists in scheduling clients for clinical and specialty services as needed.
  • Documents activities performed on clients in EHR and C3 database.
  • Updates and maintains patient demographics in EPM, EHR and C3 database.
  • Attends clinic as needed to provide support assistance for drives.
  • Flags charts for returned mail items. Stores returned mail items.
  • Maintains faxed referrals and home health items. Enters newly received paper referrals & reports into EHR.
  • Assist clinical teams in patient assessment via receipt of reports or review of charts that show
  • Abnormal labs/findings and notifies clinician in the event of an emergency.
  • Completes PHA form to provide to providers for upcoming visits.
  • Monitors and keeps track of patient appointments to ensure requested needs are addressed.
  • Makes copies and packets items providers or clinical staff may need
  • Assists in completing audits and reports requested
  • Ensures all clients receive assistance with referrals or home health items requested.
  • Completes daily tasks assigned by VP/Chief Medical Officer.
  • Completes and runs rescreen report to bring clients back into service.
  • Documents and updates PHI log in EHR when referrals are sent/processed.
  • Attends weekly meeting with department.
  • Demonstrate ability to meet department metrics.
  • Demonstrate excellent attendance and punctuality.
  • Other duties as assigned by the immediate supervisor.

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUES
  • RESPECT We treat all persons with dignity and compassion
  • INTEGRITY We build trust through honesty, word and deed
  • EXCELLENCE We use best practices to deliver exceptional quality care
  • AFFORDABILITY We manage resources to provide affordable health care
  • TEAMWORK We work together as a team in the interest of patient care

COMPREHENSIVE BENEFIT PACKAGE
  • Competitive Compensation
  • Health, Dental, Vision & Life Insurance
  • Retirement Plans 403(B)- Company Match Contributions
  • Basic Life Insurance
  • Basic Life Insurance for your Spouse & Children
  • Short & Long-Term Disability
  • Flexible Spending Account (FSA)
  • Wellness Employee Assistance (EAP)
  • Travel Reimbursement
  • Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
  • Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
  • Benefits start after 30 days
  • Fun & Energetic, Family-Based Environment

Requirements

QUALIFICATIONS:

Education: High School diploma or equivalent plus a Medical Assistant certification or

Community Health Worker Certification

Experience: Six months experience in a public health care setting preferred.

CPR Certified.

  • Strong clerical skills to include keyboarding and a good understanding of
  • basic math.
  • Some computer knowledge and use of calculator.
  • Must possess mental ability to conduct client interviews with a better-thanaverage attention to detail.
  • Bilingual English/Spanish (preferred).

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