CARE TEAM PATIENT SERVICES REPRESENTATIVE
2 weeks ago
Position Summary
The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met.
Job Description
Key Outcomes:
* Handles all PSR Desktop Management activities
* Schedules, reschedules and cancels patient appointments
* Provides phone support to internal and external customers within established quality metrics.
* Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.)
* Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting)
* Responsible for Lab results reporting as delegated
* Responds to patient requests via incoming phone call, portal or written request
* With Clinical Support, tracks and follows up patient issues
* Issues pre-appointment lab and health maintenance reminders
* Manages Web portal communications and patient related portal requests/questions
* Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals.
* Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record.
* Participates in process improvement activities
* Conduct patient check-in and check-out activities as appropriate.
* Collects copays and outstanding balances
* Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
* Reviews missing slips and creates claims to ensure appropriate billing
* At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC)
Education/Experience:
* HS Diploma or equivalent
* 3+ years experience working in an administrative and/or customer service oriented environment.
* Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred.
Skills/Knowledge/Competencies (Behaviors):
* Ability to function independently and professionally
* Knowledge of medical terminology preferred
* Basic knowledge of current healthcare benefits and managed care insurance plans, preferred
* Windows Based Computer skills: data entry and word processing ability
* Demonstrated telephone etiquette and positive interpersonal skills
* Ability to handle difficult conversations with patients and internal customers
* Ability to multitask among phone and face to face despite frequent interruptions
* Excellent organizational skills
* Ability to analyze and problem solve
* Detailed oriented and excellent follow through skills
* Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers
* Must be able to work flexible hours which may include weekends, evenings and holidays.
BASE PHYSICAL REQUIREMENTS:
Code:
N = Never
O = Occasionally (80%)
Exposure to Adverse Working Conditions:
Noise, Noxious Odors, Temperature............... O Hazardous Materials........ O
Potentially Threatening Abusive Clients.......... O Communicable Diseases. O
Physical Conditions:
Close Eye Work (computers, typing, reading, writing)............................................. F
Sedentary (continuous sitting)............................................................................... F
Light Work (standing, walking, lifting < 15 pounds)................................................. F
Moderate Work (lifting, 15-30 pounds, prolonged use of small hand instruments)..... O
Moderately Heavy Work (lifting, moving, loading 31-50 pounds).............................. N
Heavy/Hard Work (above average strength and stamina, lifting > 51 pounds).......... N
MPHC Core Competencies:
* Communication: Provides timely, concise, and audience appropriate information orally and/or in writing.
* Initiative: Proactively focuses efforts and energy on successfully attaining goals and objectives.
* Work Habits and Productivity: Able to maximize time to produce timely, quality results.
* Teamwork and Relationship with Others: Collaborates with a variety of individuals by establishing and maintaining constructive relationships.
* Customer Focus: Demonstrates commitment to meeting the expectations of internal and external customers.
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin's Point Health Care? Contact us at: jobinquiries@martinspoint.org
-
Pine Point, ME 04074, USA, United States ProSearch Maine Full timeTemp to Hire Scarborough, Maine Location: Scarborough, Maine Type: Temp to Hire Job #19397 We are currently working with a specialty healthcare client to hire 1-2 patient-centric individuals to join their busy and growing team as a Patient Care Representative. The Patient Care Representative position is responsible for scheduling and coordinating all...
-
PATIENT SERVICE REPRESENTATIVE
7 days ago
Biddeford, ME 04007, USA, United States University of New England Full timeThe Patient Service Representative (PSR) is responsible for front office operations, including scheduling and coordinating patient care, and insurance verification. Receives the patient/student by greeting and welcoming them to the Student Health Cen Patient, Representative, Service, Office Manager, Operations, Health, Retail
-
PATIENT SERVICE REPRESENTATIVE
7 days ago
Kittery, ME 03904, USA, United States York Hospital Full timeAt York Hospital, we#re more than a hospital.# We are a team of providers, clinicians and staff members offering expertise within a Hospital setting, our community sites, and physician practices located throughout Southern Maine and the NH seacoast. Our caregivers# commitment is to make a positive difference in the lives of one another, our patients and our...
-
Portland, ME 04101, USA, United States Martin's Point Health Care Full timeJoin Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of people caring for people, Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an...
-
PATIENT SERVICES REPRESENTATIVE
7 days ago
Tulsa, OK 74120, USA, United States Ardent Health Services Full timeOverviewJoin our team as a day shift, full-time, Lung Center Patient Services Representative in Tulsa, OK.Fulfilling your purpose begins here:People First, Always. Here's how we take care of our people:* Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company...
-
PATIENT SERVICES REPRESENTATIVE
7 days ago
Lewiston, ME 04243, USA, United States Androscoggin Home Healthcare + Hospice Full timeBeing a part of the team at Androscoggin Home Healthcare + Hospice is more than just fitting in, it is a sense of belonging to a community with people and purpose that make us feel connected. As we grow our Androscoggin family, we want you to experience respect and value for the talents you bring to our team and our mission. It's all about doing something...
-
PATIENT SERVICES REPRESENTATIVE
7 days ago
Tampa, FL 33603, USA, United States Bluestone Physician Services Full timeBluestone Physician Services' unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and...
-
PATIENT SERVICE REPRESENTATIVE
7 days ago
Walton, NY 13856, USA, United States United Health Services Full timePatient Service Representative, DVH United Health Services is seeking a Patient Service Representative to join our 20 West St Patient Accounting department at DVH in Walton, NY. This position is benefits eligible.ShiftDayHours per week: 20Salary range: $15.61 - $23.45 per hour, depending on experience.OverviewTwo 10 hours days 7:30-6pm to include every other...
-
PATIENT SERVICE REPRESENTATIVE
7 days ago
Walton, NY 13856, USA, United States United Health Services Full timePatient Service Representative, DVH United Health Services is seeking a Patient Service Representative to join our 20 West St Patient Accounting department at DVH in Walton, NY. This position is benefits eligible.ShiftDayHours per week: 40Salary range: $15.61 - $23.45 per hour, depending on experience.OverviewPerforms clerical duties in a very professional...
-
PATIENT SERVICE REPRESENTATIVE
2 weeks ago
Walton, NY 13856, USA, United States United Health Services Full timePatient Service Representative, DVH United Health Services is seeking a Patient Service Representative to join our 20 West St Patient Accounting department at DVH in Walton, NY. This position is benefits eligible.ShiftDayHours per week: 20Salary range: $15.61 - $23.45 per hour, depending on experience.OverviewTwo 10 hours days 7:30am - 6pm to include every...
-
PATIENT SERVICE REPRESENTATIVE
7 days ago
Baltimore, MD, USA, United States Ultimate Staffing Services Full timeUltimate Staffing is hiring for a Patient Services Representative in Baltimore, Maryland! This is a full time, in-person, Temp-to-Hire opportunity. If you are looking to further your experience with a healthcare organization, apply today! Key Respons Representative, Patient Services, Patient, Service, Healthcare, Staffing, Retail
-
PATIENT SERVICES REPRESENTATIVE
7 days ago
Houston, TX, USA, United States Ultimate Staffing Services Full timeIf you have a passion for assisting individuals in a healthcare setting and possess strong BILINGUAL communication skills, Ultimate Staffing has a position for you! We are currently seeking Bilingual Patient Services Representatives for various locat Patient Services, Representative, Patient, Healthcare, Staffing, Customer Service
-
PATIENT SERVICES TEAM SUPPORT REPRESENTATIVE
7 days ago
Worcester, MA 01610, USA, United States Family Health Center Full timeJob Description:The Patient Services Team Support Representative (PSTSR) will be assisting with the incoming phone calls from the Call Center to the teams. The PSTSR will make sure that the incoming calls are taken as they should and assist the call with its needs. The Patient Services Team Support Representative (PSTSR) will be settled in-person in one of...
-
Pine Point, ME 04074, USA, United States Maine Medical Center Full timeSummary This is the second level of a revenue cycle career path within PFS. Responsible for all facets of patient accounting including the appropriate billing, cash posting, cash reconciliation, refund processing and follow up of patient insurance claims within filing limits to support proper account completion and closure prior to 120 days post patient...
-
PATIENT SERVICES REPRESENTATIVE
7 days ago
Tampa, FL 33610, USA, United States Bluestone Physician Services Full timeBluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses...
-
PATIENT REPRESENTATIVE
7 days ago
Smith Point, NY 11967, USA, United States Sun River Health Full timeSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess,...
-
PATIENT SERVICES REPRESENTATIVE
7 days ago
Peterborough, NH 03458, USA, United States Masiello Employment Services Full timeOur client in Peterborough, NH is looking for a Patient Services Representative This is a Direct hire opportunity that will have you working Monday through Friday 8:30 am5 pm and offers $17-$20/hour depending on experience. Once hired on by our clie Patient Services, Representative, Patient, Medical Receptionist, Healthcare, Staffing
-
PATIENT SERVICE REPRESENTATIVE
7 days ago
Damariscotta, ME 04543, USA, United States Maine Health Full timePer Diem35 Miles St.Clerical/Administrative SupportDay ShiftThis is a per diem - as needed position.Position Summary:Lincoln Medical Partners Primary Care | MaineHealth is a family and internal medicine primary care practice. Primary care is your first stop for health care. From newborns to the elderly, our compassionate physicians specialize in the overall...
-
PATIENT SERVICE REPRESENTATIVE
7 days ago
Damariscotta, ME 04543, USA, United States Maine Medical Center Full timeSummary This is a per diem - as needed position. Position Summary: Lincoln Medical Partners Primary Care | MaineHealth is a family and internal medicine primary care practice. Primary care is your first stop for health care. From newborns to the elderly, our compassionate physicians specialize in the overall health and wellness of all family members. The...
-
PATIENT SERVICE REPRESENTATIVE
7 days ago
Chesterville, ME 04938, USA, United States Maine Medical Center Full timeSummary Position Summary The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth...
