CRISIS PATIENT CARE TECHNICIAN II

1 month ago

TX United States MHMR of Tarrant County Full time
Description

Pay is determined by relevant experience, work history, education and internal equities. As part of our Diversity, Equity, and Inclusion practices, MHMR offers the maximum compensation for candidates based on their experience, education and internal equities of the agency. This practice removes biases in compensation and assist hires and/or promotions on pay equity in their appropriate position(s) at MHMR.

I) Job Purpose
The position of Crisis Patient Care Technician II serves to support the daily needs of all persons served by providing auxiliary care and customer service that includes occasional crisis intervention. This entry level position is paramount to the overall wellness and recovery of those in care and facilitates extreme attention to detail and communication with clinical providers and administration.

II) Essential Functions
  • Complete all clinical documentation within instructed time intervals and agency parameters.
  • Maintain the ability to communicate effectively in all situations including crisis scenarios as well as using all modes of communication including verbal, written, & non-verbal.
  • Exercise a high level of attention to detail and organization appropriate to a clinical setting.
  • Coordinate direct care and interventions congruent to agency standards and programmatic parameters
  • Maintain the ability to assess and determine which direct care and/or clinical practices best meet ongoing needs and help track the progress toward recovery goals for persons served.
  • Performance standards are performed as applicable with MHMR's We CARE values We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People.
  • Perform other job duties or responsibilities as requested or assigned.

III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities
  • Ability to communicate effectively in both written and oral forms.
  • Working knowledge of psychopathology and DSM V classes of major mental illness.
  • Knowledge of the principles of Crisis Intervention.
  • High level of advocacy/arbitration/negotiation/conflict resolution skills.
  • Ability to think clearly under pressure and to perform effectively in high stress situations.
  • Knowledge of community resources and the ability to make productive person-centered referrals.
  • Ability to maintain clear and concise documentation.
  • Ability to organize work independently.
  • Ability to work independently without or with limited supervision.
  • Ability to work flexible hours including evenings and weekends and holidays.
  • Attend all necessary meetings at designated time intervals.
  • Attend and maintain all agency required trainings and refresher courses.

IV) Internal & External Customer Service
This position requires extensive internal and external contacts with persons served, family members, significant others, internal staff, external staff, service providers and practitioners, and community partners. The employee accomplishes communication with exceptional written and verbal skills by answering phone calls and emails in a timely fashion as defined by program needs as well as conducting themselves professionally in all interactions.

V) Travel

This position requires transporting clients and driving between locations as an essential function of work. Employees are required to have a license in good standing and be able to be covered by agency liability insurance. If personal vehicle is utilized for work travel, then maintaining personal auto insurance coverage is required.

Minimum Requirements

Required Education
Associates Degree or 60 Credit Hours

Required Experience
None

Preferences

Bilingual; Minimum two (2) years of experience preferred in a behavioral health/substance-use/disability services area

Substitutions
Minimum (4) years' of experience in a behavioral health/substance-use disability services area with a High School Diploma will substitute for no Associate's degree and /or 60 credit college hours.

Required License
Valid Texas driver's license with an acceptable driving record
Must provide license (if applicable) and official documentation of all educational attainment i.e. Transcript/Degree/Certificate

Supervisory Experience
None

Testing Requirements
Pre-employment tests including drug and TB Screening, Physical Exam including balance and lift test.
Satori Alternatives to Managing Aggression (SAMA): All 3

Lifting Requirements

25 Pounds

Additional Requirements

All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their departments as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and /or the Division/Director.

Assigned work hours may change as the needs of the agency change.

The functional Title of this position may change as the needs of the agency change.

All work will be complete within the scheduled work hours. All non-exempt (hourly) employee are expected to clock In and out for each work shift, no work done should be done off the clock.

Prior approval from supervisor is required for all Paid Time Off (PTO) and Overtime.

MHMR reserves the tight to change, and to or eliminate a position as it deems appropriate.

Employment is at will, as well as agency needs may change.

Agency dress code is to be followed at all times.

Physical on-site presence, including regular attendance and punctuality is an essential function of this position. Any change or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Our Benefits:

All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their departments as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and /or the Division/Director.

Assigned work hours may change as the needs of the agency change.

The functional Title of this position may change as the needs of the agency change.

All work will be complete within the scheduled work hours. All non-exempt (hourly) employee are expected to clock In and out for each work shift, no work done should be done off the clock.

Prior approval from supervisor is required for all Paid Time Off (PTO) and Overtime.

MHMR reserves the tight to change, and to or eliminate a position as it deems appropriate.

Employment is at will, as well as agency needs may change.

Agency dress code is to be followed at all times.

Physical on-site presence, including regular attendance and punctuality is an essential function of this position. Any change or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Our Benefits:

Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:
• Comprehensive healthcare options (Medical, Dental, and Vision)
• Life insurance and additional supplemental accident and hospitalization plans
• 401a match and 457 deferred compensation plans
• Paid vacation and holidays; varied flexible work environment locations
• Annual tuition reimbursement program
• Student Loan Forgiveness
• Professional development programs and training
• And more.....

Insurance eligibility:
• Full time employees begin 1st of the month following hire date
• Market driven positions (full time or part time) begin immediately after hire date
• Select part time market driven positions are eligible for most insurance plans
• Substitute status jobs are not eligible for benefits

For more information, click https://www.mhmrtarrant.org/benefits/

Additional Information
*MHMR of Tarrant County (MHMR) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as Recruiters). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates - MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website www.mhmrtc.org

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