Loan Officer

Job Description

Job Title: Loan Officer

Department: Operations, Tuscola

Reports To: Market President and Senior Vice President, Loans

FLSA Status: Exempt

Type of Position: Full-Time

Job Summary

The Loan Officer position works directly with the Market President and the Branch Manager to develop a portfolio of loan relationships that provide maximum profitability while minimizing risk to the bank by ensuring regulatory and bank policy adherence. The loan officer primarily supports commercial and agricultural loan relationships with the support of the Market President and may handle consumer and installment loans as needed and assist with initial mortgage requests to ultimately direct those customers to the bank's mortgage lending department The role must adhere to TrustBank values when providing customer service and serve with the highest degree of accuracy and professionalism.

Loan Officer Duties and Responsibilities:

1. Engage with potential clients across various sectors to include commercial, agricultural, consumer, and mortgage lending.

2. Conduct thorough interviews with loan applicants to gather pertinent financial data and related information for credit analysis and to determine creditworthiness.

3. Thoroughly explain the bank's products and services, aligning them with the clients unique requirements to provided tailored solutions.

4. Acquire, retain, and expand new and existing client relationships through proactive engagement with current and prospective customers.

5. Conduct business interactions face-to-face and over the phone. Meeting prospects at their place of business will be required to help provide informed recommendations that are aligned with their unique needs.

6. Construct loan solutions using an in-depth knowledge of business, finance, and banking, while balancing credit risk management, bank policy, safety and soundness, and compliance regulations.

7. Establish and negotiate terms, structure and pricing under which credit will be extended, including costs, repayment method, and collateral requirements while balancing the needs of the bank's profitability.

8. Submit loan requests to underwriting as required for formal credit presentations and underwriting. Assist with credit analysis as needed to facilitate credit requests.

9. Collaborate with team members across the bank to robustly service the customer's needs and cross-sell other bank solutions accordingly.

10. Present credit presentation to the appropriate level of authority to answer questions and seek approval.

11. Work closely with loan processing to prepare documents and bring the loan to close.

12. Assume ownership and responsibility for addressing the customers' concerns or inquiries to resolve issues promptly and effectively to ensure exceptional customer service.

13. Monitor past due loans and proactively handle the collection process as needed.

14. Work with Senior Vice President of Lending and Market President to ensure loan portfolio and production meets expectations.

15. Attend required loan officer meetings and compile any required reports.

16. Must register with the Nationwide Mortgage Licensing System and Registry (NMLS) to support the mortgage loan process.

Traits/Characteristics of Successful Loan Officer

• Strong lending experience in a bank branch.

• Attention to detail and a strong acumen for evaluating financial information

• Effective problem-solving and decision making skills

• Excellent probing and listening skills to uncover customer needs

• Excellent interpersonal, verbal and written communication skills

• Self-motivated, assertive, perform well in a customer services environment and interact with customer and team members in a professional and personable manner, and perform well in potentially stressful situations requiring tact, diplomacy, integrity, and confidentiality

• Strong time management and follow-up skills

• Presents him/herself in a professional manner

Working Conditions and Essential Functions

This is a full-time exempt position, working a minimum of 40-hours per week and longer may be warranted to meet the demands of the job or other duties as assigned. Hours will vary depending on the needs of the bank. Well-lit office environment and the noise level is usually moderate. The role routinely uses standard office equipment. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms, and talk, or hear. Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus. Travel to meet customers at their place of business or attend community functions. Travel demands will correlate with portfolio size and complexity and could exceed 10% of the employee's schedule.

TrustBank Core Values

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. Understand the highly confidential nature of the information being worked with on a daily basis. https://trustbank.net/company/about/values

COMPANY BENEFITS

• Comprehensive employee benefits, including: medical, dental, vision, disability, life insurance, HSA contribution, and FSA

• Paid vacation, sick, personal, plus federal holidays

• 401k with ESOP

• Tuition reimbursement

Disclosures

TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. TrustBank offers very competitive benefits solutions to include, health, dental, life insurance, disability, 401(K) and ESOP, generous time off, and other value-added benefit options.

Updated March 19, 2024

Education and Experience

• Minimum of two years of community bank lending experience.

• Prior experience with a mixed commercial, agricultural and consumer portfolio is a plus.

• Business degree or degree in accounting finance, economics, is desirable

• Microsoft 365, internet proficiency, and loan systems experience

• Posses a valid driver's license

Required Skills and Abilities

The position requires a solid understanding of financial analysis for lending and a strong business acumen. Excellent communication and organization skills as well as strong problem solving skills are needed to navigate detailed information. Must be able to work in a team oriented environment but self-motivation is key. Strong overall PC literacy is essential.

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