Alarm Monitor Telecommunicator

3 weeks ago

SuitlandSilver Hill MD United States Three Saints Bay Full time
Ocean Bay , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking an Alarm Monitor - Telecommunicator POSITION RESPONSIBILITIES: • Monitor FPS and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in federal buildings for all US states and territories and coordinate the appropriate response to these events to include sending and receiving audible and easily distinguishable and understandable English language voice communications via radio and telephone systems; answering verbal inquiries; coordinating the activities of law enforcement and other public safety personnel; obtaining and relaying public safety information, and calling clients to update their records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances
• Thoroughly document all calls in the daily operations log (DOL) software including the documentation of statistics on officer, guard, and local response, as well as any additional notifications made
Ensure officer safety by maintaining complete and accurate officer tracking logs with officer movements, activities, radio identifiers and vehicle mileage
• Operate (recording, playing, logging, storing tapes, and changing tapes) multi-channel radio and telephone dispatch audio logging/recording equipment
Maintain the "passdown log" of all incidents and calls received
Assign Case Control Numbers as needed and enter case data into a secondary online database
• Access Federal, State, and local criminal databases including the NCIC, The Colorado Criminal Information Center (CCIC), Michigan Law Enforcement Information Network (LEIN) and the Washington Criminal Information Center (WACIC), and maintain compliance with all related regulations and procedures
Document all clearances in multiple locations for verification and audit purposes
Maintain other statistical logs such as Criminal History and Countermeasure logs
• Assist with quality review of events created by fellow dispatchers, checking for completeness and accuracy
• Monitor and make notifications for all alarms received based on customized notification lists unique to each account
Document all actions taken in the alarm monitoring software, as well as in the daily operation log
• Operate primarily Microsoft Windows-based desktop computers and software, and preserve a working understanding of all equipment, identifying issues or malfunctions and notifying supervision if a problem is found
• Monitor in-house closed-circuit television (CCTV) cameras
Provide after-hours answering service for multiple government agencies as required or currently set up per MegaCenter
During the term of this contract additional post and pre alarm camera monitoring may be required
• In the event of a partial or complete failover, perform all dispatching duties for the sister MegaCenter
• Periodically perform duties as a floor trainer for incoming dispatcher trainees
Other duties as assigned by dispatch supervisors or management
• Routinely test MegaCenter alarm and communication systems including, but not limited to, such tasks as hourly communication tests, Telephone Recording Devices-Plugged in checks, test radio frequencies, test head-sets for malfunctions and UL required receivers and printers
• In the event a Computer Aided Dispatch System (CAD) is installed in the MegaCenters, contract personnel shall receive the necessary training to proficiently work with this system
POSITION REQUIREMENTS: • High School diploma or GED • Ability to work under stress and to respond to emergency communications • Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center
• Excellent phone skills • Be able to handle filing and other administrative duties • Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems
• Computer Skills - Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy
VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals
We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international
We are an EEO/AA employer
We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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