CLINICAL APPLICATIONS DIRECTOR
2 weeks ago
Summary:
The Clinical Applications Director directly manages the Inpatient Applications Manager, Ambulatory Applications Manager, Ancillary Applications Manager, Pharmacy Applications Manager, and Training Manager. They are responsible for implementing, optimizing, and supporting the Department of Health's Epic Inpatient, Ambulatory, Pharmacy, and Ancillary applications. The Clinical Applications Director leads and champions the efforts to implement, adopt, and validate the clinical-related components of the Epic EHR. They ensure system functionality is designed and delivered to support clinical, business, and information needs. The Clinical Applications Director engages key clinical and operational stakeholders to align Information Technology resources to support the organization's goals and objectives. They partner with clinical, revenue cycle, and operational support staff to develop, implement, and maintain software solutions to support optimal care delivery and healthcare operations. They provide information technology operational leadership and support for clinical functions.
Responsibilities:
* Manages multiple Epic environments and ensuring that they are maintained
* Collaborates to achieve technology operations of a state-wide technology network, including electronic health records, population health, healthcare analytics, and business intelligence systems to advance the goals
* Oversees the procurement process for information technology vendors, managed service providers, and equipment and provides procurement recommendations
* Implements short-, medium, and long-range goals for the department based on the goal of the Epic Applications Officer
* Collaborates to develop a strategy for implementing regular upgrades and maintenance of Epic systems
* Participate in regional and national Epic User Groups to share best practices and collaborate on new and enhanced products
* Serve as a member of the leadership team, providing input on overall strategic direction of the institution and serves on various committees
* In a timely manner, assists in resolving customer and employee complaints not resolvable by subordinates by listening, investigating and answering questions
* Completes all training and development requirements and participates in continuing education opportunities
* Ensures employees and resources complete assigned training and development
* Facilitates the build and maintenance of metrics, scorecards, dashboards, reports and custom analytic tools
* All other duties as assigned
Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Understanding of health care industry service delivery processes, preferably in a multi-facility health system
* Knowledge of Epic's Inpatient Clinical, Ambulatory, and Ancillary Applications
* Knowledge of Epic's training requirements for Epic analysts and end-users
* Understand the business needs and workflow of the multiple operations of the hospital, ambulatory, ancillary, revenue cycle, and technical services to deliver Epic
* Relates problems and translates understandable solutions
* Communicates verbally with team, departments, guests and management
Skills:
Essential:
* Intermediate skill using Microsoft Office products
Experience:
Essential:
* 7 years directly related management experience
* A minimum of 2 years of project management experience
Education:
Essential:
* Masters Degree in directly related field
Essential:
* Informatics, Computer Science, Information Systems, Business Computer Systems, Business Administration, or another related field is required
Credentials:
Essential:
* Pass general background check
* Standard Driver's License
* Completion of the Sphinx Assessment
* Epic module certification as assigned
Nonessential:
* Cert Associate in Healthcare Information and Mgmt Systems
* Certified Prof Digital Health Transformation Strategy
* Certified Prof Healthcare Information Management Systems
* Project Management Professional
Essential:
* Must hold one or more Epic certifications is required within the first 90 days of employment and/or within 90 days of starting Epic certification training
Working Conditions:
Essential:
* Pass pre-employment drug test
* May be required to work after hours or on weekends as needed
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