Information Technology Specialist

Duties
• Translate Business requirements into information technology processes while building standard operating procedures in coordination with organizational leadership.
• Provide technical guidance for data analysis, evaluation, planning, coordination, and development.
• Develop and disseminate Division-wide short and long range IT/IM plans to achieve desired outcomes and fulfill program/project objectives
Requirements Conditions of Employment
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must be able to obtain and maintain a Secret security clearance.
• One year trial/probationary period may be required
Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social)
You will receive credit for all qualifying experience, including volunteer experience
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application
Additional information about transcripts is in this document
Basic Requirement for Information Technology Specialist (Systems Analysis/ Systems Administration): Specialized and Other Experience: One year of specialized experience which includes overseeing Information Technology (IT) Systems and IT Operations; Understanding and/or executing administering IT solutions to support military personnel assignment actions; experience developing programming code, upgrading programming code, and/or coordinating publication of directives and/or objectives pertaining to military personnel assignment actions; Compiling statistics, analyzing data, and recommending changes to applicable personnel programs
Additional skillset in cyber compliance and governance to manage and direct security oversight implementations and appropriate countermeasures required to protect information systems assets from damage, destruction, alteration, or misappropriation
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11)
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail
Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate
Some federal jobs allow you to substitute your education for the required experience in order to qualify
For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted
Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S
education program; or full credit has been given for the courses at a U.S
accredited college or university
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Additional information
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S
Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Information Technology Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
• Recruitment, Relocation and Retention Incentives may be authorized.
• This position is covered by a Bargaining Unit Agreement.
• Benefits Help A career with the U.S
government provides employees with a comprehensive benefits package
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding
Opens in a new window Learn more about federal benefits
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent
Contact the hiring agency for more information on the specific benefits offered
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position
Please follow all instructions carefully when applying, errors or omissions may affect your eligibility
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process
If selected, you may be required to provide supporting documentation
You may claim Priority Placement Program (PPP) preference
DoD Priority Placement Program (PPP) Applicants will receive preference consideration at the full-performance grade level only
Only PPP applicants currently occupying a formal training program position are entitled to exercise their priority status
Veterans and Military Spouses will be considered along with all other candidates.? Interagency Career Transition Assistance Program (ICTAP)
If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position
To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility
To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above
Additional information about the program is on OPM's Career Transition Resources website
• Benefits Help A career with the U.S
government provides employees with a co

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