DIRECTOR OF CLINICAL SUPPORT
2 weeks ago
EmpiRx Health is the leading clinically-driven, customer-first PBM company that puts the pharmacist at the center of its service model to optimize member care while substantially reducing costs for plan sponsors.
What We Do:
We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do-and our population health solution delivers tailored strategies for our clients.
Who We're Looking For:
EmpiRx Health is experiencing unprecedented growth, and we're seeking a highly skilled and experienced Director of Clinical Support. In this critical role, you will be instrumental in leading the management team of Cost Containment & Clinical Operations Specialists to successfully oversee their respective teams.
What You'll Do:
As the Director of Clinical Support, your role will encompass a wide range of responsibilities:
- Serve as the VP of Clinical Concierge Services point person to ensure the Cost Containment & the Clinical Operations team is delivering on assigned responsibilities.
- Coach and professionally develop managers to drive their team to success.
- Lead overall team development towards white-glove service excellence by making sure the team is handling caseload in a timely manner.
- Lead in development and enhancement of processes for new Cost Containment and Ops departments.
- Serve as the subject matter expert on all Cost Containment programs and duties within the platform for respective teams.
- Closely collaborate with other leadership within the Concierge Services department and Call Center operations team to ensure member satisfaction or concerns are met.
- Closely collaborate with any outside vendors within this department (ie - SCC vendor, Luna Health)
- Support the recruiting efforts of the team by participating in the interview process for new hires.
- Ensure daily process/protocols are being monitored by management.
- Ensure workload are allocated properly by management.
- Assist with escalations that cannot be handled by managers.
- Monitor and ensure workload capacity and performance is meeting organizational KPI's for teams.
- Monitor and ensure best practices within managing teams and best class concierge service continuity.
- Utilize EmpiRx Health internal tools for team's oversight and monitoring (e.g., RxCurve360, DOMO, Salesforce, EmpiRx Health adjudication & prior authorization platform)
- Utilize third party vendor tools to obtain necessary information for team's monitoring and oversight.
- Pull and assess performance reporting to ensure white glove service are achieved for clients/members.
- Become SME on EmpiRx internal monitoring tools to ensure effective high level of quality and timely support to EmpiRx Health members.
- Continuous development of process improvements to increase effectiveness and productivity across teams.
- Enhance strategies to improve training for new hires and uptraining for managing teams.
- Strategically develop enhanced processes and streamline workstreams for better efficiency.
- Enhance KPI metrics and/or reporting for leadership team.
- Closely and collaboratively work within Care Management leadership and other EmpiRx Health departments to deliver best in class services to our members and clients.
- Collaborate and lead development with outside vendors (e.g., SCC vendors, Luna Health, etc)
- Effectively support managing team as needed (coverage, etc)
What You Need:
- Bachelor's Degree
- Minimum 7 years of people management experience (remote management preferred)
- Minimum 5 years of pharmacy experience
- Minimum 5 years of experience in PBM, health plan, or equivalent (claim adjudication experience preferred)
- Minimum 5 years of experience with outside vendors
- Minimum 2 years of customer service experience
- Strong customer service orientation and commitment to delivering concierge-level service.
- Ability to work in a fast-paced environment.
- Ability to think critically and strategically.
- Time management skills with ability to meet tight deadlines.
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite, CRM tools
- Any professional certification (preferred)
Why Join Us:
- EmpiRx Health is on an extraordinary journey where excellence meets innovation.
- We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
- You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
- We offer a generous and competitive benefits package.
- You will share in the company's success through our discretionary bonus program.
EmpiRx Health is an Equal Opportunity Employer
At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're not just breaking down barriers but actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.
Your career at EmpiRx Health awaits - join us in shaping the future of excellence in healthcare.
-
RN Clinical Director FT
4 hours ago
Sewell, NJ, United States United Surgical Partners International, Inc Full timeSelect Surgical Center at Kennedy has an immediate need for a full time RN Clinical Director!Job Summary: The Clinical Director is responsible for overseeing and developing the ambulatory surgical center’s clinical departments through key tasks such as hiring, evaluating, mentoring, scheduling, and supervision. We seek a professional with proven but...
-
Night RN Telemetry Assistant Director
2 hours ago
Beachwood, NJ, United States Clinical Management Consultants Full timeA prestigious 500 bed hospital nestled in a charming coastal community near central-eastern New Jersey, as a Night RN Telemetry Assistant Director! The Night RN Telemetry Assistant Director will have extensive opportunities for learning and career ad RN, Director, Telemetry, Assistant, Night, Nurse Manager, Healthcare, Staffing
-
Clinical Director
1 week ago
Cleveland, OH, United States Connections In Ohio Full timeConnections in Ohio, Inc. is a growing company that has been providing community supports to individuals with intellectual and developmental disabilities in community settings, for over 26 years. We are seeking a highly organized problem solver for a great opportunity! We are hiring a Clinical Director to support our teams within the areas of all Clinical...
-
LMFT need for Clinical Supervision
4 hours ago
Murrieta, CA, United States TIP OF THE SPEAR CLINICAL THERAPY Full timeBenefits: Competitive salary Flexible schedule Signing bonus Do Not Apply if you do not meet the minimum requirements below, please! Dear Potential Candidate, “Have you gone to multiple therapists who tell you to simply “deep breathe”? Well, that just isn’t enough and oftentimes, offensive. We, at Tip of the Spear,...
-
Clinical Director-RN
2 weeks ago
Princeton, WV, United States PCH Home Health Full timeWe are hiring for a Clinical Director-RN with a minimum of two years Director or above experience in Princeton, West Virginia. At PCH Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...
-
Area Clinical Director Registered Nurse
3 weeks ago
Houston, TX, United States The Pediatric Connection Full timeArea Clinical Director Registered NurseDon't just work, thrive! Thrive SPC, a national provider of Pediatric Private Duty Nursing, is seeking an Area Clinical Director RN to join our team in Houston. We seek a dynamic Clinical Leader who is passionate about improving the lives of the children in the communities we serve. This person would serve as the...
-
Physician Clinic Medical Director
7 days ago
Sarasota, FL, United States Concentra Full timeOverview:Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...
-
Physician Clinic Medical Director
5 days ago
Chicago, IL, United States Concentra Full timeOverview:Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...
-
Clinical Director
6 days ago
San Jose, CA, United States Embark Behavioral Health Full timeOverview:Clinical Director - San Martin, CA (Just outside of San Jose)Salary Range: $125,000 - $140,000 Per Year (DOE)$10,000 Sign on BonusLocation:1470 E. Middle AveSan Martin, CA 95046Embark Behavioral Health is seeking an experienced Residential Clinical Director with a proven track record of providing parent coaching and ensuring the team provides...
-
Johnson City, TN, United States Clinical Education Full timeRN - System Clinical Educator (FT) 8a-5p, Clinical Education - Johnson City, TN Job ID: 004ETK BALLAD CORPORATE Nursing Support - Clinical Education Full-time (scheduled 72 hrs or more per pay period) - DayJob Description SCOPE OF POSITIONThe RN - System Clinical Educator is responsible for the planning, implementation, facilitation, and evaluation of...
-
Physician Clinic Medical Director
7 days ago
Newport News, VA, United States Concentra Full timeOverview:Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...
-
MORRISTOWN, TN, United States University of TN Medical Center Hospice Services Full timeWe are hiring for a Clinical Director – RN with Hospice Experience. At University of Tennessee Hospice in Morristown, TN, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all...
-
Area Director
5 days ago
Hainesport, NJ, United States JAG Physical Therapy Full timeJob Summary:The Clinical Director is responsible for management of all clinical functions of the facility and treatment services. The Clinical Director is also responsible for providing effective leadership to the clinical staff, has knowledge of the organization, provides marketing support for the facility, and directs all activities within the facility in...
-
Area Director
5 days ago
Hainesport, NJ, United States JAG Physical Therapy Full timeJob Summary:The Clinical Director is responsible for management of all clinical functions of the facility and treatment services. The Clinical Director is also responsible for providing effective leadership to the clinical staff, has knowledge of the organization, provides marketing support for the facility, and directs all activities within the facility in...
-
Clinic ABA Director, Elmhurst
7 days ago
Elmhurst, IL, United States Westside Children's Therapy Full timePosition Summary:The ABA Clinic Director, in addition to their regular BCBA clinical duties, is responsible for the management of their clinic’s Applied Behavior Analysis (ABA) team. ABA Clinic Director provides mentorship to both BCBAs and RBTs on their team, coordinates the team schedule, and directs team meetings to ensure the team is well...
-
Area Clinical Director Registered Nurse
4 weeks ago
Houston, TX, United States Thrive Skilled Pediatric Care LLC Full timeDon’t just work, thrive! Thrive SPC, a national provider of Pediatric Private Duty Nursing, is seeking an Area Clinical Director RN to join our team in Houston. We seek a dynamic Clinical Leader who is passionate about improving the lives of the children in the communities we serve. This person would serve as the clinical resource for several...
-
Clinical Tech Support Specialist
5 days ago
Grosse Pointe, MI, United States Together Women's Health, LLC Full timeOverview:About the Role:The Clinical Technology Support Specialist is responsible for supporting the Clinical Tech team in training, implementing, and optimizing clinical technology initiatives.You must have Athena EMR experience to be considered for this role.This position is remote with travel. Priority given to MI or IL...
-
Hospice Clinical Director RN
1 hour ago
Danville, VA, United States LHC Group Full timeSummary We are hiring for a Clinical Director - RN with Hospice Experience. At Commonwealth Hospice in Danville, PA, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping...
-
Physician Clinic Medical Director
6 days ago
Livonia, MI, United States Concentra Full timeAs a Physician Clinic Medical Director at Concentra, you'll spearhead a committed team of clinicians, guaranteeing smooth center operations and delivering unparalleled patient care. Our Medical Directors at Concentra are adept at balancing patient care with recruitment, business metrics, and center operations management. This role seamlessly integrates...
-
Physician Clinic Medical Director
6 days ago
Knoxville, TN, United States Concentra Full timeAs a Physician Clinic Medical Director at Concentra, you'll spearhead a committed team of clinicians, guaranteeing smooth center operations and delivering unparalleled patient care. Our Medical Directors at Concentra are adept at balancing patient care with recruitment, business metrics, and center operations management. This role seamlessly integrates...
